100% up to €300 + 25 Bonus Spins, 1st Deposit Bonus at The Grand Ivy Casino
- Bonus
- 100%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 35x(d+b)
- Max bet
- €5 or 20% of starting bonus value
Wagering applies to deposit plus bonus.
Casino profile
The Grand Ivy Casino
Player complaints and reviews about The Grand Ivy Casino, plus its operator (Casimba Affiliates), licences and welcome offers.
grandivy.com
Profile
- Website
- grandivy.com
- Established
- 2016
- Operator
- Casimba Affiliatesaffiliate programme
- Company
- White Hat Gaming Limited
- Licences
- Languages
- English
- French
- Currencies
- Euros
- British pounds sterling
- US dollars
- Brazilian reals
- Canadian dollars
- Norwegian kroner
- New Zealand dollars
- Indian rupees
About
The Grand Ivy Casino belongs to the Casimba Affiliates affiliate programme. The site launched in 2016. It holds a licence from Malta Gaming Authority. The interface is available in 2 languages: English, French. 8 account currencies are listed, including Euros, British pounds sterling, US dollars, Brazilian reals. We list 4 welcome offers.
The Grand Ivy Casino is listed in 6 markets, among them Canada, France, Belgium and United Kingdom.
Markets
This brand is listed in 6 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
50% up to €400 + 25 Bonus Spins, 3rd Deposit Bonus at The Grand Ivy Casino
- Bonus
- 50%
- Max bonus
- €400
- Min deposit
- €20
- Wagering
- 35x(d+b)
- Max bet
- €5 or 20% of starting bonus value
Wagering applies to deposit plus bonus.
25% up to €800 + 50 Bonus Spins, 2nd Deposit Bonus at The Grand Ivy Casino
- Bonus
- 25%
- Max bonus
- £800
- Min deposit
- €20
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
75 EXTRA SPINS on Big Bass Bonanza
- Free spins
- 75
- Min deposit
- £20
- Wagering
- 0x
- Max bet
- £5
Player Intelligence
464 records
What players report about The Grand Ivy Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
44
67% resolved, of those with a known outcome
Total reviews
420
Across all review sites
Player rating
2.15 / 5
Trustpilot 1.6 · AskGamblers 2.7
GEO markets
15
Countries stated on 84% of records
The Grand Ivy Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about The Grand Ivy Casino, the way Player Intelligence PRO computes it.
Since 2016, players have posted 44 complaints and 420 reviews about The Grand Ivy Casino on 5 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 86 reviews. Reviews are up 83% on the 12 months before (47). The average review rating fell from 1.7 to 1.65 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 52% of the 42 complaints with a labelled problem. Next come “Bonus winnings confiscated” (9.5%) and “Account blocked” (7.1%). Complaints about “Withdrawal” make up 57% of those with a topic, against 29% across all brands.
Of the 43 complaints with a known outcome, 67% were resolved, against 59% across all brands. That puts The Grand Ivy Casino 1,255th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 64%.
Reviewers give The Grand Ivy Casino 1.93 out of 5 on average over 420 rated reviews, against 3.44 across all brands. 23% of the ratings are four or five stars, and 73% are one or two. The review sites’ own scores average 2.15 out of 5 across 2 sites. By that score, The Grand Ivy Casino ranks 3,572nd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (74 reviews), “Games” (46 reviews) and “Customer support” (31 reviews). The most common criticism concerns “Withdrawals” (187 reviews), “Customer support” (110 reviews) and “Trust & licence” (83 reviews).
The countries players state most often are United Kingdom (94%), Finland (0.8%) and United States (0.8%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about The Grand Ivy Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
16
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 2 |
| 2017 | 3 |
| 2018 | 3 |
| 2019 | 7 |
| 2020 | 16 |
| 2021 | 1 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 5 |
| 2025 | 3 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay52%22
- Bonus winnings confiscated9.5%4
- Account blocked7.1%3
- Account closed7.1%3
- Verification delay4.8%2
- Self-exclusion4.8%2
- Winnings voided4.8%2
- Bonus not credited2.4%1
- Other problems7.1%3
Block 03
Complaint categories
- Withdrawal57%25
- Account14%6
- Bonus11%5
- KYC / verification6.8%3
- Responsible gambling4.5%2
- Technical4.5%2
- Deposit2.3%1
Block 04
Complaint status
- Resolved66%29
- Unresolved32%14
- No status published2.3%1
Block 05
The Grand Ivy Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | The Grand Ivy Casino | All brands |
|---|---|---|
| Complaints resolved | 67% | 59% |
| Average review rating | 1.93 | 3.44 |
| Complaints per 100 reviews | 10.5 | 26.4 |
| Share of “Withdrawal” complaints | 57% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
84
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 5 |
| 2017 | 11 |
| 2018 | 11 |
| 2019 | 7 |
| 2020 | 83 |
| 2021 | 44 |
| 2022 | 23 |
| 2023 | 25 |
| 2024 | 84 |
| 2025 | 44 |
| 2026 | 83 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars16%67
- 4 stars7.4%31
- 3 stars3.6%15
- 2 stars2.9%12
- 1 star70%295
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals20%74
- Games12%46
- Customer support8.2%31
- Bonuses4.7%18
- Website & app4.7%18
- Trust & licence2.9%11
Criticised
- Withdrawals49%187
- Customer support29%110
- Trust & licence22%83
- Fairness & RTP18%68
- Account16%62
- Bonuses16%59
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.2
2.55
2.68
1.93
1.9
1.82
1.91
1.8
2.15
1.81
1.63
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 3.2 |
| 2017 | 2.55 |
| 2018 | 2.68 |
| 2019 | 1.93 |
| 2020 | 1.9 |
| 2021 | 1.82 |
| 2022 | 1.91 |
| 2023 | 1.8 |
| 2024 | 2.15 |
| 2025 | 1.81 |
| 2026 | 1.63 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom94%366
- Finland0.8%3
- United States0.8%3
- Canada0.5%2
- Ireland0.5%2
- Isle of Man0.5%2
- Romania0.5%2
- Sweden0.5%2
- Denmark0.3%1
- Hong Kong SAR China0.3%1
- Other countries1.3%5
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 83 | 1.63 |
| 2025 | 3 | – | 44 | 1.81 |
| 2024 | 5 | – | 84 | 2.15 |
| 2023 | 1 | – | 25 | 1.8 |
| 2022 | 2 | – | 23 | 1.91 |
| 2021 | 1 | – | 44 | 1.82 |
| 2020 | 16 | 69% | 83 | 1.9 |
| 2019 | 7 | – | 7 | – |
| 2018 | 3 | – | 11 | – |
| 2017 | 3 | – | 11 | – |
| 2016 | 2 | – | 5 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 372 | 1.6 / 5 |
| AskGamblers | 24 | 47 | 2.7 / 5 |
| Casino Guru | 9 | 1 | – |
| CasinoReviews | 10 | – | – |
| Casinomeister | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about The Grand Ivy Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
- Complaint
Withdrawal delay
UnresolvedUnited Kingdom · Casino Guru
- Complaint
Account blocked
ResolvedUnited Kingdom · Casino Guru
19 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about The Grand Ivy Casino
Who owns The Grand Ivy Casino?
The Grand Ivy Casino is operated by White Hat Gaming Limited and runs under the Casimba Affiliates affiliate programme.
Is The Grand Ivy Casino licensed?
Yes. The Grand Ivy Casino holds a licence from Malta Gaming Authority.
When was The Grand Ivy Casino founded?
The Grand Ivy Casino launched in 2016.
Which currencies does The Grand Ivy Casino accept?
Currencies listed for The Grand Ivy Casino: Euros, British pounds sterling, US dollars, Brazilian reals, Canadian dollars, Norwegian kroner, New Zealand dollars, Indian rupees. Its site is available in 2 languages: English, French.
What welcome bonuses does The Grand Ivy Casino offer?
4 welcome offers are listed for The Grand Ivy Casino. The first on the list is “100% up to €300 + 25 Bonus Spins, 1st Deposit Bonus at The Grand Ivy Casino”, with a 35× wagering requirement.
Which countries is The Grand Ivy Casino available in?
The Grand Ivy Casino is listed in 6 markets: Belgium, Canada, France, India, New Zealand, United Kingdom.
What do players say about The Grand Ivy Casino?
Players have filed 44 complaints and written 420 reviews about The Grand Ivy Casino. Players rate The Grand Ivy Casino 2.15 out of 5 on average across the 2 sites that publish one.
What do players complain about most at The Grand Ivy Casino?
“Withdrawal delay” – 52% of the 42 complaints about The Grand Ivy Casino with a labelled problem. Followed by “Bonus winnings confiscated” (9.5%) and “Account blocked” (7.1%).
Do players report withdrawal problems at The Grand Ivy Casino?
Withdrawals are the topic of 25 complaints about The Grand Ivy Casino: 57% of the 44 with a topic. The most common withdrawal problem is “Withdrawal delay” (88% of them). Of the withdrawal complaints with a known outcome, 64% were resolved.
Does The Grand Ivy Casino resolve player complaints?
67% of the 43 complaints about The Grand Ivy Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, The Grand Ivy Casino is 1,255th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about The Grand Ivy Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 23% of the rated reviews give four or five stars, and 73% give one or two.
How many complaints has The Grand Ivy Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about The Grand Ivy Casino.
Where do The Grand Ivy Casino’s players come from?
The countries named most often in complaints and reviews about The Grand Ivy Casino are United Kingdom (94%), Finland (0.8%) and United States (0.8%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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