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Casino profile

Spirit Casino

Player complaints and reviews about Spirit Casino, plus its operator (N1 Partners), licences and welcome offers.

spiritcasino.com
Capture of the Spirit Casino website

About

Spirit Casino belongs to the N1 Partners affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 5 languages, including English, German, French, Italian. 18 account currencies are listed, including Euros, US dollars, Australian dollars, Norwegian kroner. We list 12 welcome offers.

Spirit Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the Spirit Casino site for Germany, we found 4 tournaments and a loyalty programme with 3 tiers. In Germany, Spirit Casino accepts 14 payment methods, among them Bank Transfer, Cryptocurrencies, ecoPayz and iDebit. Its crypto options cover 6 coins, including Bitcoin, Ethereum, Litecoin and Bitcoin Cash.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Kontaktieren Sie uns

    Lassen Sie sich über die Bedingungen für den VIP-Status oder bestimmte Vorteile beraten. Schlagen Sie Ihre Bedingungen vor. Lassen Sie uns reden. Füllen Sie einfach das Kontaktformular aus.

  2. 2

    Machen Sie eine Einzahlung

    Registrieren Sie sich und zahlen Sie 2.500 € insgesamt. Ein persönlicher Manager wird Sie innerhalb von 24 Stunden kontaktieren.

  3. 3

    Möchten Sie wechseln?

    Es ist möglich, Ihren VIP-Status in einem anderen Casino gegen unseren VIP-Status einzutauschen. Fühlen Sie sich nicht an ungünstigere Bedingungen gebunden. Wir haben für Sie vorgesorgt!

Payment methods

19 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Bank Transfer

    Bank transfer

    –

  • Bitcoin

    Cryptocurrency

    –

  • Ethereum

    Cryptocurrency

    –

  • Litecoin

    Cryptocurrency

    –

  • Bitcoin Cash

    Cryptocurrency

    –

  • Dogecoin

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • ecoPayz

    E-wallet

    –

  • iDebit

    Bank transfer

    –

  • Interac

    Bank transfer

    –

  • Maestro

    Card

    –

  • Mastercard

    Card

    –

  • MiFinity

    E-wallet

    –

  • MuchBetter

    E-wallet

    –

  • Neosurf

    Voucher

    –

  • Neteller

    E-wallet

    –

  • Pay4Fun

    E-wallet

    –

  • Skrill

    E-wallet

    –

  • Visa

    Card

    –

Player Intelligence

679 records

What players report about Spirit Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

32

88% resolved, of those with a known outcome

Total reviews

647

Across all review sites

Player rating

3.83 / 5

Trustpilot 2.8 · AskGamblers 4.85

GEO markets

38

Countries stated on 74% of records

Spirit Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Spirit Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 32 complaints and 647 reviews about Spirit Casino on 5 sites. In the 12 months to November 4, 2026, they filed 12 complaints and posted 239 reviews. That is 20% fewer complaints than in the 12 months before (15). Reviews are down 28% on the 12 months before (331). The average review rating rose from 3.53 to 3.62 out of 5 year on year. Of the complaints with a known outcome, 92% were resolved in the last 12 months, against 87% in the 12 months before.

The problem players report most often is “Account closed”: 28% of the 29 complaints with a labelled problem. Next come “Documents rejected or requested again” (21%) and “Account blocked” (10%). Complaints about “Account” make up 38% of those with a topic, against 15% across all brands.

Of the 32 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts Spirit Casino 507th of 1,917 casinos with at least 10 such complaints.

Reviewers give Spirit Casino 3.72 out of 5 on average over 647 rated reviews, against 3.44 across all brands. 68% of the ratings are four or five stars, and 28% are one or two. The review sites’ own scores average 3.83 out of 5 across 2 sites. By that score, Spirit Casino ranks 1,068th of 4,286 rated casinos. Reviewers most often praise “Games” (198 reviews), “Bonuses” (135 reviews) and “Withdrawals” (135 reviews). The most common criticism concerns “Withdrawals” (92 reviews), “Customer support” (73 reviews) and “Trust & licence” (69 reviews).

The countries players state most often are Australia (26%), Germany (19%) and Austria (16%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Spirit Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate the user-friendly interface and the fast payouts, which enhance their overall gaming experience. The wide selection of games and responsive customer support also contribute to a positive impression of the casino.

Many players expressed frustration with the slow payout times and inconsistent processing speeds. Additionally, issues with responsible gambling tools and account closure procedures were highlighted as significant drawbacks.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account closed28%8
  • Documents rejected or requested again21%6
  • Account blocked10%3
  • Withdrawal refused10%3
  • Verification delay6.9%2
  • Account not closed on request3.4%1
  • Bonus winnings confiscated3.4%1
  • Deposit not credited3.4%1
  • Other problems14%4
Share of the 29 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account38%12
  • KYC / verification25%8
  • Withdrawal16%5
  • Deposit6.3%2
  • Other6.3%2
  • Bonus3.1%1
  • Payments & refunds3.1%1
  • Responsible gambling3.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%28
  • Unresolved13%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Spirit Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Spirit Casino against the market
MeasureSpirit CasinoAll brands
Complaints resolved88%59%
Average review rating3.723.44
Complaints per 100 reviews4.926.4
Share of “Account” complaints38%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars60%385
  • 4 stars8.5%55
  • 3 stars3.6%23
  • 2 stars3.1%20
  • 1 star25%164
Share of 647 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games35%198
  • Bonuses24%135
  • Withdrawals24%135
  • Customer support19%109
  • Website & app19%108
  • VIP & loyalty8.1%46
Share of the 571 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals16%92
  • Customer support13%73
  • Trust & licence12%69
  • Bonuses11%64
  • KYC / verification8.6%49
  • Website & app6.8%39
Share of the 571 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia26%129
  • Germany19%96
  • Austria16%78
  • New Zealand13%63
  • Canada12%59
  • France1.4%7
  • Switzerland1.2%6
  • United Kingdom1%5
  • Italy1%5
  • United Arab Emirates0.8%4
  • Other countries9.8%49
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261090%1953.58
20252186%4363.85
20241–16–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4822.8 / 5
AskGamblers131634.85 / 5
Casino Guru161–
latestcasinobonuses.bet21–
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Spirit Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Austria · Trustpilot

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Documents rejected or requested again

    Resolved
  • Complaint

    Self-exclusion

    Resolved
  • Complaint

    Deposit

    Resolved

52 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Spirit Casino

Who owns Spirit Casino?

Spirit Casino is operated by Stable Tech N.V. and runs under the N1 Partners affiliate programme.

Is Spirit Casino licensed?

Yes. Spirit Casino holds a licence from Curacao Gaming Control Board.

When was Spirit Casino founded?

Spirit Casino launched in 2024.

Which currencies does Spirit Casino accept?

Currencies listed for Spirit Casino: Euros, US dollars, Australian dollars, Norwegian kroner, Canadian dollars, New Zealand dollars, Japanese yen, Brazilian reals and 10 more. Its site is available in 5 languages: English, German, French, Italian and 1 more.

What welcome bonuses does Spirit Casino offer?

12 welcome offers are listed for Spirit Casino. The first on the list is “50 Free Spins at Spirit Casino”.

Which countries is Spirit Casino available in?

Spirit Casino is listed in 10 markets: Australia, Austria, Belgium, Canada, France, Germany, Italy, Japan and 2 more.

Which payment methods does Spirit Casino accept in Germany?

The Spirit Casino cashier for Germany lists 14 payment methods: Bank Transfer, Cryptocurrencies, ecoPayz, iDebit, Interac, Maestro and 8 more. For crypto, it takes 6 coins: Bitcoin, Ethereum, Litecoin, Bitcoin Cash and 2 more.

Does Spirit Casino run tournaments and a loyalty programme in Germany?

Yes. The Spirit Casino site for Germany lists 4 tournaments. Its loyalty programme for Germany has 3 tiers.

What do players say about Spirit Casino?

Players have filed 32 complaints and written 647 reviews about Spirit Casino. Players rate Spirit Casino 3.83 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Spirit Casino?

“Account closed” – 28% of the 29 complaints about Spirit Casino with a labelled problem. Followed by “Documents rejected or requested again” (21%) and “Account blocked” (10%).

Do players report withdrawal problems at Spirit Casino?

Withdrawals are the topic of 5 complaints about Spirit Casino: 16% of the 32 with a topic. The most common withdrawal problem is “Withdrawal refused” (60% of them).

Does Spirit Casino resolve player complaints?

88% of the 32 complaints about Spirit Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Spirit Casino is 507th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Spirit Casino?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 68% of the rated reviews give four or five stars, and 28% give one or two.

How many complaints has Spirit Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 12 complaints about Spirit Casino. That is 20% fewer than in the 12 months before, when there were 15.

Where do Spirit Casino’s players come from?

The countries named most often in complaints and reviews about Spirit Casino are Australia (26%), Germany (19%) and Austria (16%).