Exclusive
125% up to C$815 and 100 extra spins
- Bonus
- 125%
- Max bonus
- C$815
- Free spins
- 100
- Min deposit
- C$40
- Wagering
- 45x bonus
- Max bet
- C$7
Wagering applies to the bonus amount.
Casino profile
Smokace Casino
Player complaints and reviews about Smokace Casino, plus its operator (Join Affiliates), licences and welcome offers.
smokace.com
Profile
- Website
- smokace.com
- Established
- 2023
- Operator
- Join Affiliatesaffiliate programme
- Company
- Fortuna Games N.V.
- Licences
- Languages
- English
- French
- German
- Finnish
- Portuguese
- Italian
- Norwegian
- Polish
- Greek
- Spanish
- Latvian
- Lithuanian
- Hungarian
- Currencies
- Euros
- Australian dollars
- Canadian dollars
- New Zealand dollars
- Brazilian reals
- Norwegian kroner
- Polish zlotys
- Argentine pesos
- Chilean pesos
About
Smokace Casino belongs to the Join Affiliates affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 13 languages, including English, French, German, Finnish. 9 account currencies are listed, including Euros, Australian dollars, Canadian dollars, New Zealand dollars. We list 8 welcome offers.
Smokace Casino is listed in 18 markets, among them Canada, Germany, France and Belgium. In Lithuania, Smokace Casino accepts 15 payment methods, among them Visa, Mastercard, JCB and MiFinity.
Markets
This brand is listed in 18 markets. Pick one to see what it offers there.
Welcome bonuses
8 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
10 Free Spins at Smokace Casino
- Min deposit
- No deposit required
- Wagering
- 50x
100% up to €500 + 100 Free Spins + 1 Wheel Respin, 1st Deposit Bonus at Smokace Casino
- Bonus
- 100%
- Max bonus
- €500
- Free spins
- 100
- Min deposit
- €25
- Wagering
- 45xb
- Max bet
- €5
Wagering applies to the bonus amount.
75% up to €500 + 75 Free Spins + 1 Wheel Respin, 3rd Deposit Bonus at Smokace Casino
- Bonus
- 75%
- Max bonus
- €500
- Free spins
- 75
- Min deposit
- €25
- Wagering
- 45xb
- Max bet
- €5
Wagering applies to the bonus amount.
50% up to €1000 + 50 Free Spins + 1 Wheel Respin, 2nd Deposit Bonus at Smokace Casino
- Bonus
- 50%
- Max bonus
- €1000
- Free spins
- 50
- Min deposit
- €25
- Wagering
- 45xb
- Max bet
- €5
Wagering applies to the bonus amount.
50% up to €500 + 50 Free Spins, Weekend Reload Bonus at Smokace Casino
- Bonus
- 50%
- Max bonus
- €500
- Free spins
- 50
- Min deposit
- €25
- Wagering
- 45xb
- Max bet
- €5
Wagering applies to the bonus amount.
40% up to €500 + 40 Free Spins, Wednesday Reload Bonus at Smokace Casino
- Bonus
- 40%
- Max bonus
- €500
- Free spins
- 40
- Min deposit
- €25
- Wagering
- 45xb
- Max bet
- €5
Wagering applies to the bonus amount.
Up to 25% Cashback Bonus at Smokace Casino
- Bonus
- 25%
Payment methods
15 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Visa | – | Card | – | – | – |
| Mastercard | – | Card | – | – | – |
| JCB | – | Card | – | – | – |
| MiFinity | – | E-wallet | – | – | – |
| Paysafecard | – | Voucher | – | – | – |
| Neteller | – | E-wallet | – | – | – |
| Skrill | – | E-wallet | – | – | – |
| Top10casinos | – | Other | – | – | – |
| Coingambling | – | Other | – | – | – |
| Hravelka | – | Other | – | – | – |
| Utansvensklicens | – | Other | – | – | – |
| Trustedcasinos360 | – | Other | – | – | – |
| Icasinononaams | – | Other | – | – | – |
| Aboutslots | – | Other | – | – | – |
| Anygamble | – | Other | – | – | – |
Currency not stated on the page
Visa
Card
–
Mastercard
Card
–
JCB
Card
–
MiFinity
E-wallet
–
Paysafecard
Voucher
–
Neteller
E-wallet
–
Skrill
E-wallet
–
Top10casinos
Other
–
Coingambling
Other
–
Hravelka
Other
–
Utansvensklicens
Other
–
Trustedcasinos360
Other
–
Icasinononaams
Other
–
Aboutslots
Other
–
Anygamble
Other
–
Cashier read on August 13, 2026
Player Intelligence
3,266 records
What players report about Smokace Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
98
96% resolved, of those with a known outcome
Total reviews
3,168
Across all review sites
Player rating
4.2 / 5
AskGamblers 4.9 · Trustpilot 3.0 · casino.ru 4.7
GEO markets
30
Countries stated on 6% of records
Smokace Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Smokace Casino, the way Player Intelligence PRO computes it.
Since 2023, players have posted 98 complaints and 3,168 reviews about Smokace Casino on 5 sites. In the 12 months to November 4, 2026, they filed 2 complaints and posted 13 reviews. That is 89% fewer complaints than in the 12 months before (18). Reviews are down 68% on the 12 months before (40).
The problem players report most often is “Withdrawal delay”: 31% of the 97 complaints with a labelled problem. Next come “Account closed” (14%) and “Account blocked” (11%). Complaints about “Withdrawal” make up 47% of those with a topic, against 29% across all brands.
Of the 98 complaints with a known outcome, 96% were resolved, against 59% across all brands. That puts Smokace Casino 140th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 96%.
Reviewers give Smokace Casino 4.81 out of 5 on average over 3,149 rated reviews, against 3.44 across all brands. 97% of the ratings are four or five stars, and 2.4% are one or two. The review sites’ own scores average 4.2 out of 5 across 3 sites. By that score, Smokace Casino ranks 538th of 4,286 rated casinos. Reviewers most often praise “Games” (2,390 reviews), “Bonuses” (1,859 reviews) and “Customer support” (1,728 reviews). The most common criticism concerns “Bonuses” (379 reviews), “Withdrawals” (184 reviews) and “Customer support” (179 reviews).
The countries players state most often are Germany (19%), Poland (9.7%) and Canada (9.2%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Smokace Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the visually stunning design and the fantastic selection of games available at Smokace Casino. They also highlight the user-friendly website and the fast, hassle-free transactions as major benefits.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
42
2023202420252026
| Period | Value |
|---|---|
| 2023 | 34 |
| 2024 | 42 |
| 2025 | 20 |
| 2026 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay31%30
- Account closed14%14
- Account blocked11%11
- Documents rejected or requested again9.3%9
- Withdrawal refused9.3%9
- Withdrawal limits5.2%5
- Bonus winnings confiscated3.1%3
- Deposit not credited3.1%3
- Other problems13%13
Block 03
Complaint categories
- Withdrawal47%46
- Account26%25
- KYC / verification13%13
- Bonus5.1%5
- Deposit3.1%3
- Responsible gambling3.1%3
- Other2%2
- Technical1%1
Block 04
Complaint status
- Resolved96%94
- Unresolved4.1%4
Block 05
Smokace Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Smokace Casino | All brands |
|---|---|---|
| Complaints resolved | 96% | 59% |
| Average review rating | 4.81 | 3.44 |
| Complaints per 100 reviews | 3.1 | 26.4 |
| Share of “Withdrawal” complaints | 47% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
1,937
2023202420252026
| Period | Value |
|---|---|
| 2023 | 24 |
| 2024 | 1,937 |
| 2025 | 1,195 |
| 2026 | 12 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars92%2,896
- 4 stars4.9%153
- 3 stars0.7%23
- 2 stars0.3%8
- 1 star2.2%69
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games76%2,390
- Bonuses59%1,859
- Customer support55%1,728
- Website & app42%1,323
- Withdrawals34%1,078
- Deposits & payment methods28%888
Criticised
- Bonuses12%379
- Withdrawals5.9%184
- Customer support5.7%179
- Website & app4.9%153
- Games4.6%145
- Deposits & payment methods4.1%129
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1.85
4.82
4.88
2.83
2023202420252026
| Period | Value |
|---|---|
| 2023 | 1.85 |
| 2024 | 4.82 |
| 2025 | 4.88 |
| 2026 | 2.83 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany19%37
- Poland9.7%19
- Canada9.2%18
- Portugal8.7%17
- Brazil7.7%15
- Sweden6.2%12
- Argentina5.6%11
- Greece5.1%10
- Finland4.6%9
- Hungary3.6%7
- Other countries21%40
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 2 | – | 12 | – |
| 2025 | 20 | 95% | 1,195 | 4.88 |
| 2024 | 42 | 95% | 1,937 | 4.82 |
| 2023 | 34 | 97% | 24 | 1.85 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 14 | 3,043 | 4.9 / 5 |
| Casino Guru | 82 | 41 | – |
| Trustpilot | – | 68 | 3.0 / 5 |
| casino.ru | – | 16 | 4.7 / 5 |
| CasinoReviews | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about Smokace Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Poland · Trustpilot
- Complaint
Withdrawal refused
ResolvedAustralia · Casino Guru
- Review
1.0 of 5 stars
Portugal · Trustpilot
- Complaint
Withdrawal limits
Resolved - Complaint
Self-exclusion
ResolvedGreece · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot, casino.ru.
Questions about Smokace Casino
Who owns Smokace Casino?
Smokace Casino is operated by Fortuna Games N.V. and runs under the Join Affiliates affiliate programme.
Is Smokace Casino licensed?
Yes. Smokace Casino holds a licence from Curacao Gaming Control Board.
When was Smokace Casino founded?
Smokace Casino launched in 2023.
Which currencies does Smokace Casino accept?
Currencies listed for Smokace Casino: Euros, Australian dollars, Canadian dollars, New Zealand dollars, Brazilian reals, Norwegian kroner, Polish zlotys, Argentine pesos and 1 more. Its site is available in 13 languages: English, French, German, Finnish and 9 more.
What welcome bonuses does Smokace Casino offer?
8 welcome offers are listed for Smokace Casino. The first on the list is “125% up to C$815 and 100 extra spins”, with a 45× wagering requirement.
Which countries is Smokace Casino available in?
Smokace Casino is listed in 18 markets: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Finland and 10 more.
Which payment methods does Smokace Casino accept in Lithuania?
The Smokace Casino cashier for Lithuania lists 15 payment methods: Visa, Mastercard, JCB, MiFinity, Paysafecard, Neteller and 9 more.
What do players say about Smokace Casino?
Players have filed 98 complaints and written 3,168 reviews about Smokace Casino. Players rate Smokace Casino 4.2 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Smokace Casino?
“Withdrawal delay” – 31% of the 97 complaints about Smokace Casino with a labelled problem. Followed by “Account closed” (14%) and “Account blocked” (11%).
Do players report withdrawal problems at Smokace Casino?
Withdrawals are the topic of 46 complaints about Smokace Casino: 47% of the 98 with a topic. The most common withdrawal problem is “Withdrawal delay” (65% of them). Of the withdrawal complaints with a known outcome, 96% were resolved.
Does Smokace Casino resolve player complaints?
96% of the 98 complaints about Smokace Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Smokace Casino is 140th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Smokace Casino?
Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 97% of the rated reviews give four or five stars, and 2.4% give one or two.
How many complaints has Smokace Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 2 complaints about Smokace Casino. That is 89% fewer than in the 12 months before, when there were 18.
Where do Smokace Casino’s players come from?
The countries named most often in complaints and reviews about Smokace Casino are Germany (19%), Poland (9.7%) and Canada (9.2%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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