Casino profile

Smart Live Gaming Casino

Player complaints and reviews about Smart Live Gaming Casino, plus its operator (Smart Live Affiliates), licences and welcome offers.

Closedsmartlivegaming.com

Capture of the Smart Live Gaming Casino website

About

Smart Live Gaming Casino belongs to the Smart Live Affiliates affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2007. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 2 languages: English, Japanese. 3 account currencies are listed: Euros, British pounds sterling, US dollars.

Player Intelligence

149 records

What players report about Smart Live Gaming Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

40% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

0.8 / 5

AskGamblers 0.8

GEO markets

Countries stated on 13% of records

Smart Live Gaming Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Smart Live Gaming Casino, the way Player Intelligence PRO computes it.

Since 2012, players have posted 72 complaints and 77 reviews about Smart Live Gaming Casino on one site.

The problem players report most often is “Withdrawal delay”: 76% of the 66 complaints with a labelled problem. Next come “Wrong calculation” (4.5%) and “Verification delay” (3%). Complaints about “Withdrawal” make up 76% of those with a topic, against 29% across all brands.

Of the 72 complaints with a known outcome, 40% were resolved, against 59% across all brands. That puts Smart Live Gaming Casino 1,723rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 31%.

Reviewers give Smart Live Gaming Casino 0.64 out of 5 on average over 67 rated reviews, against 3.44 across all brands. 3% of the ratings are four or five stars, and 96% are one or two. The review sites’ own scores average 0.8 out of 5 on one site. By that score, Smart Live Gaming Casino ranks 4,235th of 4,286 rated casinos. Reviewers most often praise “Games” (7 reviews), “Website & app” (7 reviews) and “Bonuses” (6 reviews). The most common criticism concerns “Withdrawals” (41 reviews), “Trust & licence” (40 reviews) and “Customer support” (11 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Smart Live Gaming Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201420152016

Complaints count

Period	Value
2014	13
2015	13
2016	46

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay76%50
Wrong calculation4.5%3
Verification delay3%2
Withdrawal limits3%2
Winnings voided3%2
Account blocked1.5%1
Bonus not credited1.5%1
Documents rejected or requested again1.5%1
Other problems6.1%4

Share of the 66 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal76%55
Technical6.9%5
KYC / verification4.2%3
Other4.2%3
Account2.8%2
Bonus2.8%2
Payments & refunds2.8%2

Share of complaints by category.complaints

Block 04

Complaint status

Unresolved60%43
Resolved40%29

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Smart Live Gaming Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Smart Live Gaming Casino against the market
Measure	Smart Live Gaming Casino	All brands
Complaints resolved	40%	59%
Average review rating	0.64	3.44
Complaints per 100 reviews	93.5	26.4
Share of “Withdrawal” complaints	76%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201220132014201520162017

Reviews count

Period	Value
2012	2
2013	5
2014	5
2015	2
2016	56
2017	7

Block 07

Review stars

How the rated reviews split by star.

5 stars1.5%1
4 stars1.5%1
3 stars1.5%1
1 star96%64

Share of 67 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games11%7
Website & app11%7
Bonuses9.1%6
Customer support3%2
KYC / verification1.5%1
Withdrawals1.5%1

Share of the 66 reviews that name at least one aspect.reviews

Criticised

Withdrawals62%41
Trust & licence61%40
Customer support17%11
Bonuses3%2
Games1.5%1
KYC / verification1.5%1

Share of the 66 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.25

2.5

0.5

2014201520162017

Rating history

Period	Value
2014	3.25
2015	2.5
2016	0.5
2017	0.5

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom84%16
Czechia5.3%1
Spain5.3%1
Portugal5.3%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2017	0	–	7	–
2016	46	15%	56	0.5
2015	13	77%	2	–
2014	13	92%	5	–
2013	0	–	5	–
2012	0	–	2	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	72	77	0.8 / 5

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers.

Questions about Smart Live Gaming Casino

Which affiliate programme runs Smart Live Gaming Casino?

Smart Live Gaming Casino runs under the Smart Live Affiliates affiliate programme.

Is Smart Live Gaming Casino licensed?

Yes. Smart Live Gaming Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Smart Live Gaming Casino founded?

Smart Live Gaming Casino launched in 2007. The site has since closed; its profile is kept for reference.

Which currencies does Smart Live Gaming Casino accept?

Currencies listed for Smart Live Gaming Casino: Euros, British pounds sterling, US dollars. Its site is available in 2 languages: English, Japanese.

What do players say about Smart Live Gaming Casino?

Players have filed 72 complaints and written 77 reviews about Smart Live Gaming Casino. Players rate Smart Live Gaming Casino 0.8 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Smart Live Gaming Casino?

“Withdrawal delay” – 76% of the 66 complaints about Smart Live Gaming Casino with a labelled problem. Followed by “Wrong calculation” (4.5%) and “Verification delay” (3%).

Do players report withdrawal problems at Smart Live Gaming Casino?

Withdrawals are the topic of 55 complaints about Smart Live Gaming Casino: 76% of the 72 with a topic. The most common withdrawal problem is “Withdrawal delay” (91% of them). Of the withdrawal complaints with a known outcome, 31% were resolved.

Does Smart Live Gaming Casino resolve player complaints?

40% of the 72 complaints about Smart Live Gaming Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Smart Live Gaming Casino is 1,723rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Smart Live Gaming Casino?

Praised most: “Games”, “Website & app” and “Bonuses”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 3% of the rated reviews give four or five stars, and 96% give one or two.