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Casino profile

RoyalGame Casino

Player complaints and reviews about RoyalGame Casino, plus its operator (Gloss Partners), licences and welcome offers.

royalgame.com
royalgame.com
Capture of the RoyalGame Casino website

Profile

Website
royalgame.com
Established
2024
Operator
Gloss Partnersaffiliate programme
Company
IGplay
Licences
Languages
  • English
  • Spanish
  • French
  • German
  • Finnish
  • Hungarian
  • Norwegian
  • Polish
  • Portuguese
  • Italian
  • Czech
  • Arabic
  • Greek
Currencies
  • Euros
  • Norwegian kroner
  • Hungarian forints
  • Polish zlotys
  • Indian rupees
  • New Zealand dollars
  • Canadian dollars
  • US dollars
  • Brazilian reals
  • Czech Republic korunas
  • Australian dollars
  • Chilean pesos
  • Peruvian nuevos soles
  • Turkish Lira
  • Thai baht
  • Swiss francs
  • Japanese yen
  • Nigerian nairas
  • Mexican pesos
  • South African Rand
  • Bitcoin
  • Dogecoin
  • Litecoin
  • Tether
  • Ethereum
  • Ripple
  • USD Coin
  • Bitcoin Cash
  • ADA Show more

About

RoyalGame Casino belongs to the Gloss Partners affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 13 languages, including English, Spanish, French, German. 29 account currencies are listed, including Euros, Norwegian kroner, Hungarian forints, Polish zlotys. We list 12 welcome offers.

RoyalGame Casino is listed in 26 markets, among them Canada, Germany, France and Belgium. On the RoyalGame Casino site for Hungary, we found 5 tournaments. In Hungary, RoyalGame Casino accepts 3 payment methods: Pay by Card, MiFinity and Cryptocurrencies. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum.

Markets

This brand is listed in 26 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

32 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Pay by Card

    Card

    –

  • MiFinity

    E-wallet

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • Bitcoin Cash

    Cryptocurrency

    –

  • Bitcoin Cash

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • Bitcoin

    Cryptocurrency

    –

  • Bitcoin

    Cryptocurrency

    –

  • Ethereum

    Cryptocurrency

    –

  • Ethereum

    Cryptocurrency

    –

  • Litecoin

    Cryptocurrency

    –

  • Litecoin

    Cryptocurrency

    –

  • Tron

    Cryptocurrency

    –

  • Tron

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • BNB

    Cryptocurrency

    –

  • BNB

    Cryptocurrency

    –

  • Dogecoin

    Cryptocurrency

    –

  • Dogecoin

    Cryptocurrency

    –

  • Solana

    Cryptocurrency

    –

  • Solana

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • Cardano

    Cryptocurrency

    –

  • Cardano

    Cryptocurrency

    –

Cashier read on August 12, 2026

Player Intelligence

94 records

What players report about RoyalGame Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

52

90% resolved, of those with a known outcome

Total reviews

42

Across all review sites

Player rating

3.25 / 5

Trustpilot 2.3 · AskGamblers 4.2

GEO markets

17

Countries stated on 73% of records

RoyalGame Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about RoyalGame Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 52 complaints and 42 reviews about RoyalGame Casino on 3 sites. In the 12 months to November 4, 2026, they filed 13 complaints and posted 8 reviews. That is 50% fewer complaints than in the 12 months before (26). Reviews are down 50% on the 12 months before (16). Of the complaints with a known outcome, 100% were resolved in the last 12 months, against 88% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 78% of the 51 complaints with a labelled problem. Next come “Documents rejected or requested again” (5.9%) and “Withdrawal refused” (5.9%). Complaints about “Withdrawal” make up 85% of those with a topic, against 29% across all brands.

Of the 52 complaints with a known outcome, 90% were resolved, against 59% across all brands. That puts RoyalGame Casino 391st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 98%.

Reviewers give RoyalGame Casino 3.32 out of 5 on average over 42 rated reviews, against 3.44 across all brands. 62% of the ratings are four or five stars, and 33% are one or two. The review sites’ own scores average 3.25 out of 5 across 2 sites. By that score, RoyalGame Casino ranks 1,981st of 4,286 rated casinos. Reviewers most often praise “Games” (19 reviews), “Bonuses” (15 reviews) and “Customer support” (15 reviews). The most common criticism concerns “Withdrawals” (18 reviews), “Customer support” (11 reviews) and “Fairness & RTP” (6 reviews).

The countries players state most often are Germany (32%), Austria (12%) and Finland (10%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about RoyalGame Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the variety of games available at the casino and the personalized service provided by the VIP program. The dedicated VIP managers, like @Dani_Vip_Manager, are noted for their efforts in finding the best options for players.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay78%40
  • Documents rejected or requested again5.9%3
  • Withdrawal refused5.9%3
  • Account blocked2%1
  • Deposit not credited2%1
  • Fraud2%1
  • Self-exclusion2%1
  • Winnings voided2%1
Share of the 51 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal85%44
  • KYC / verification5.8%3
  • Responsible gambling3.8%2
  • Account1.9%1
  • Deposit1.9%1
  • Other1.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%47
  • Unresolved9.6%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

RoyalGame Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

RoyalGame Casino against the market
MeasureRoyalGame CasinoAll brands
Complaints resolved90%59%
Average review rating3.323.44
Complaints per 100 reviews123.826.4
Share of “Withdrawal” complaints85%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars43%18
  • 4 stars19%8
  • 3 stars4.8%2
  • 2 stars2.4%1
  • 1 star31%13
Share of 42 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games46%19
  • Bonuses37%15
  • Customer support37%15
  • Website & app29%12
  • Withdrawals27%11
  • Deposits & payment methods9.8%4
Share of the 41 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals44%18
  • Customer support27%11
  • Fairness & RTP15%6
  • Trust & licence15%6
  • Website & app12%5
  • Bonuses9.8%4
Share of the 41 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany32%22
  • Austria12%8
  • Finland10%7
  • Switzerland7.2%5
  • Poland7.2%5
  • Italy5.8%4
  • Czechia4.3%3
  • Hungary4.3%3
  • Australia2.9%2
  • Spain2.9%2
  • Other countries12%8
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202611100%7–
20252488%333.74
20241694%2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru456–
AskGamblers7184.2 / 5
Trustpilot–182.3 / 5

Block 13

Latest complaints and reviews

The newest records about RoyalGame Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Finland · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

  • Review

    1.0 of 5 stars

    Switzerland · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about RoyalGame Casino

Who owns RoyalGame Casino?

RoyalGame Casino is operated by IGplay and runs under the Gloss Partners affiliate programme.

Is RoyalGame Casino licensed?

Yes. RoyalGame Casino holds a licence from Anjouan Gaming Board.

When was RoyalGame Casino founded?

RoyalGame Casino launched in 2024.

Which currencies does RoyalGame Casino accept?

Currencies listed for RoyalGame Casino: Euros, Norwegian kroner, Hungarian forints, Polish zlotys, Indian rupees, New Zealand dollars, Canadian dollars, US dollars and 21 more. Its site is available in 13 languages: English, Spanish, French, German and 9 more.

What welcome bonuses does RoyalGame Casino offer?

12 welcome offers are listed for RoyalGame Casino. The first on the list is “100% up to €500 + 200 Free Spins + 1 Bonus Crab at RoyalGame Casino”, with a 35× wagering requirement.

Which countries is RoyalGame Casino available in?

RoyalGame Casino is listed in 26 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Czechia, Finland and 18 more.

Which payment methods does RoyalGame Casino accept in Hungary?

The RoyalGame Casino cashier for Hungary lists 3 payment methods: Pay by Card, MiFinity, Cryptocurrencies. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.

Does RoyalGame Casino run tournaments in Hungary?

Yes. The RoyalGame Casino site for Hungary lists 5 tournaments.

What do players say about RoyalGame Casino?

Players have filed 52 complaints and written 42 reviews about RoyalGame Casino. Players rate RoyalGame Casino 3.25 out of 5 on average across the 2 sites that publish one.

What do players complain about most at RoyalGame Casino?

“Withdrawal delay” – 78% of the 51 complaints about RoyalGame Casino with a labelled problem. Followed by “Documents rejected or requested again” (5.9%) and “Withdrawal refused” (5.9%).

Do players report withdrawal problems at RoyalGame Casino?

Withdrawals are the topic of 44 complaints about RoyalGame Casino: 85% of the 52 with a topic. The most common withdrawal problem is “Withdrawal delay” (91% of them). Of the withdrawal complaints with a known outcome, 98% were resolved.

Does RoyalGame Casino resolve player complaints?

90% of the 52 complaints about RoyalGame Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, RoyalGame Casino is 391st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about RoyalGame Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Fairness & RTP”. 62% of the rated reviews give four or five stars, and 33% give one or two.

How many complaints has RoyalGame Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 13 complaints about RoyalGame Casino. That is 50% fewer than in the 12 months before, when there were 26.

Where do RoyalGame Casino’s players come from?

The countries named most often in complaints and reviews about RoyalGame Casino are Germany (32%), Austria (12%) and Finland (10%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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