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ClosedThis site is no longer operating – the profile is kept for reference.

Casino profile

Regent Play Casino

Player complaints and reviews about Regent Play Casino, plus its operator (Mr.PlayPartners), licences and welcome offers.

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regentplay.com
Capture of the Regent Play Casino website

Profile

Website
regentplay.com
Established
2018
Operator
Mr.PlayPartnersaffiliate programme
Company
AG Software Limited
Licences
Languages
  • English
  • Finnish
  • German
  • Norwegian
  • Spanish
  • French
Currencies
  • Australian dollars
  • Canadian dollars
  • Euros
  • British pounds sterling
  • Norwegian kroner
  • US dollars
  • Brazilian reals
  • Danish krone

About

Regent Play Casino belongs to the Mr.PlayPartners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2018. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Finnish, German, Norwegian. 8 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling. We list 11 welcome offers.

Regent Play Casino is listed in 9 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

26 records

What players report about Regent Play Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

14

100% resolved, of those with a known outcome

Total reviews

12

Across all review sites

Player rating

2.4 / 5

AskGamblers 2.3 · Trustpilot 2.5

GEO markets

7

Countries stated on 58% of records

Regent Play Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Regent Play Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 14 complaints and 12 reviews about Regent Play Casino on 4 sites.

The problem players report most often is “Withdrawal delay”: 43% of the 14 complaints with a labelled problem. Next come “Verification delay” (29%) and “Withdrawal refused” (14%). Complaints about “Withdrawal” make up 57% of those with a topic, against 29% across all brands.

Of the 14 complaints with a known outcome, 100% were resolved, against 59% across all brands. That puts Regent Play Casino 1st of 1,917 casinos with at least 10 such complaints.

The review sites’ own scores average 2.4 out of 5 across 2 sites. By that score, Regent Play Casino ranks 3,273rd of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Regent Play Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay43%6
  • Verification delay29%4
  • Withdrawal refused14%2
  • Bonus winnings confiscated7.1%1
  • Deposit refund7.1%1
Share of the 14 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal57%8
  • KYC / verification29%4
  • Bonus7.1%1
  • Deposit7.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%14
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Regent Play Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Regent Play Casino against the market
MeasureRegent Play CasinoAll brands
Complaints resolved100%59%
Average review rating–3.44
Complaints per 100 reviews–26.4
Share of “Withdrawal” complaints57%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201920202021202220232024
Reviews count

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
201920202021202220232024
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom40%6
  • Germany27%4
  • Brazil6.7%1
  • Canada6.7%1
  • India6.7%1
  • Netherlands6.7%1
  • New Zealand6.7%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20240–1–
20231–0–
20222–4–
20211–3–
20209–1–
20191–3–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru82–
AskGamblers452.3 / 5
Trustpilot–52.5 / 5
CasinoReviews2––

Block 11

Latest complaints and reviews

The newest records about Regent Play Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    3.0 of 5 stars

    India · Casino Guru

  • Complaint

    Verification delay

    Resolved

    United Kingdom · Casino Guru

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Deposit refund

    Resolved

    CasinoReviews

  • Complaint

    Withdrawal refused

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Regent Play Casino

Who owns Regent Play Casino?

Regent Play Casino is operated by AG Software Limited and runs under the Mr.PlayPartners affiliate programme.

Is Regent Play Casino licensed?

Yes. Regent Play Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Regent Play Casino founded?

Regent Play Casino launched in 2018. The site has since closed; its profile is kept for reference.

Which currencies does Regent Play Casino accept?

Currencies listed for Regent Play Casino: Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, Brazilian reals, Danish krone. Its site is available in 6 languages: English, Finnish, German, Norwegian and 2 more.

What welcome bonuses does Regent Play Casino offer?

11 welcome offers are listed for Regent Play Casino. The first on the list is “150% up to €150 at Regent Play Casino”, with a 35× wagering requirement.

Which countries is Regent Play Casino available in?

Regent Play Casino is listed in 9 markets: Australia, Belgium, Canada, Finland, France, Germany, Norway, Spain and 1 more.

What do players say about Regent Play Casino?

Players have filed 14 complaints and written 12 reviews about Regent Play Casino. Players rate Regent Play Casino 2.4 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Regent Play Casino?

“Withdrawal delay” – 43% of the 14 complaints about Regent Play Casino with a labelled problem. Followed by “Verification delay” (29%) and “Withdrawal refused” (14%).

Do players report withdrawal problems at Regent Play Casino?

Withdrawals are the topic of 8 complaints about Regent Play Casino: 57% of the 14 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them).

Does Regent Play Casino resolve player complaints?

100% of the 14 complaints about Regent Play Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Regent Play Casino is 1st. Open complaints and complaints closed without an outcome are left out.

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Regent Play Casino, and ones players rate about the same.