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Casino profile

Rakoo Casino

Player complaints and reviews about Rakoo Casino, plus its operator (Alpha Affiliates), licences and welcome offers.

rakoocasino.com
rakoocasino.com
Capture of the Rakoo Casino website

Profile

Website
rakoocasino.com
Established
2023
Operator
Alpha Affiliatesaffiliate programme
Company
FairGame G.P N.V.
Licences
Languages
  • English
  • German
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • New Zealand dollars
  • Canadian dollars
  • Norwegian kroner
  • Polish zlotys
  • Brazilian reals

About

Rakoo Casino belongs to the Alpha Affiliates affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: English, German. 8 account currencies are listed, including Euros, US dollars, Australian dollars, New Zealand dollars. We list 7 welcome offers.

Rakoo Casino is listed in 5 markets, among them Canada, Germany, Australia and New Zealand. On the Rakoo Casino site for Austria, we found 2 promotions.

Licensee

The company that holds the Curaçao licence for Rakoo Casino, as the licence register names it.

Legal name
FairGame G.P. N.V.
Curaçao licence reference
OGL/2024/1673/0915
Registration number (Curaçao Chamber of Commerce)
141938

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

434 records

What players report about Rakoo Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

12

92% resolved, of those with a known outcome

Total reviews

422

Across all review sites

Player rating

3.58 / 5

Trustpilot 3.3 · AskGamblers 3.85

GEO markets

29

Countries stated on 96% of records

Rakoo Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Rakoo Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 12 complaints and 422 reviews about Rakoo Casino on 4 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 75 reviews. Reviews are down 4% on the 12 months before (78). The average review rating rose from 2.79 to 3.95 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 55% of the 11 complaints with a labelled problem. Next come “Documents rejected or requested again” (27%) and “Account not closed on request” (9.1%). Complaints about “Withdrawal” make up 58% of those with a topic, against 29% across all brands.

Of the 12 complaints with a known outcome, 92% were resolved, against 59% across all brands. That puts Rakoo Casino 315th of 1,917 casinos with at least 10 such complaints.

Reviewers give Rakoo Casino 3.78 out of 5 on average over 422 rated reviews, against 3.44 across all brands. 71% of the ratings are four or five stars, and 28% are one or two. The review sites’ own scores average 3.58 out of 5 across 2 sites. By that score, Rakoo Casino ranks 1,505th of 4,286 rated casinos. Reviewers most often praise “Customer support” (166 reviews), “Games” (95 reviews) and “Withdrawals” (56 reviews). The most common criticism concerns “Withdrawals” (70 reviews), “Trust & licence” (63 reviews) and “Customer support” (59 reviews).

The countries players state most often are Netherlands (69%), Belgium (8.9%) and France (3.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Rakoo Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Games and payments receive the most positive attention, with reviewers frequently mentioning the wide selection and fast transactions. Customer support and the website experience have fewer criticisms than bonuses, though feedback remains relatively balanced overall.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay55%6
  • Documents rejected or requested again27%3
  • Account not closed on request9.1%1
  • Support not responding9.1%1
Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal58%7
  • KYC / verification25%3
  • Account8.3%1
  • Customer support8.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved92%11
  • Unresolved8.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Rakoo Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Rakoo Casino against the market
MeasureRakoo CasinoAll brands
Complaints resolved92%59%
Average review rating3.783.44
Complaints per 100 reviews2.826.4
Share of “Withdrawal” complaints58%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars63%266
  • 4 stars7.6%32
  • 3 stars0.9%4
  • 2 stars2.4%10
  • 1 star26%110
Share of 422 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support43%166
  • Games24%95
  • Withdrawals14%56
  • Bonuses13%51
  • Website & app12%46
  • VIP & loyalty8%31
Share of the 388 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals18%70
  • Trust & licence16%63
  • Customer support15%59
  • Account5.7%22
  • Bonuses5.4%21
  • Deposits & payment methods5.4%21
Share of the 388 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands69%289
  • Belgium8.9%37
  • France3.8%16
  • Sweden2.6%11
  • United States2.4%10
  • Austria1.9%8
  • United Kingdom1.7%7
  • Portugal1.4%6
  • Poland1%4
  • Spain0.7%3
  • Other countries6%25
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–624.48
20255–842.68
20247–1623.78
20230–1144.22

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3953.3 / 5
Casino Guru1010–
AskGamblers2163.85 / 5
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Rakoo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Netherlands · Trustpilot

  • Review

    5.0 of 5 stars

    Netherlands · Trustpilot

  • Complaint

    Support not responding

    Resolved

    Netherlands · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Netherlands · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Sweden · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Rakoo Casino

Who owns Rakoo Casino?

Rakoo Casino is operated by FairGame G.P N.V. and runs under the Alpha Affiliates affiliate programme.

Is Rakoo Casino licensed?

Yes. Rakoo Casino holds a licence from Curacao Gaming Control Board.

When was Rakoo Casino founded?

Rakoo Casino launched in 2023.

Which currencies does Rakoo Casino accept?

Currencies listed for Rakoo Casino: Euros, US dollars, Australian dollars, New Zealand dollars, Canadian dollars, Norwegian kroner, Polish zlotys, Brazilian reals. Its site is available in 2 languages: English, German.

What welcome bonuses does Rakoo Casino offer?

7 welcome offers are listed for Rakoo Casino. The first on the list is “110% up to C$750 and 85 extra spins”, with a 40× wagering requirement.

Which countries is Rakoo Casino available in?

Rakoo Casino is listed in 5 markets: Australia, Austria, Canada, Germany, New Zealand.

What bonuses and promotions does Rakoo Casino run in Austria?

We read 2 live offers for Austria on the Rakoo Casino site itself.

What do players say about Rakoo Casino?

Players have filed 12 complaints and written 422 reviews about Rakoo Casino. Players rate Rakoo Casino 3.58 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Rakoo Casino?

“Withdrawal delay” – 55% of the 11 complaints about Rakoo Casino with a labelled problem. Followed by “Documents rejected or requested again” (27%) and “Account not closed on request” (9.1%).

Do players report withdrawal problems at Rakoo Casino?

Withdrawals are the topic of 7 complaints about Rakoo Casino: 58% of the 12 with a topic. The most common withdrawal problem is “Withdrawal delay” (86% of them).

Does Rakoo Casino resolve player complaints?

92% of the 12 complaints about Rakoo Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Rakoo Casino is 315th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Rakoo Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 71% of the rated reviews give four or five stars, and 28% give one or two.

How many complaints has Rakoo Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 1 complaint about Rakoo Casino.

Where do Rakoo Casino’s players come from?

The countries named most often in complaints and reviews about Rakoo Casino are Netherlands (69%), Belgium (8.9%) and France (3.8%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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