100% up to £50 + 20 Bonus Spins on Starburst Slot, 1st Deposit Bonus at Queenplay Casino
- Bonus
- 100%
- Max bonus
- £50
- Min deposit
- £20
- Wagering
- 35xb
Wagering applies to the bonus amount.
Casino profile
Queenplay Casino
Player complaints and reviews about Queenplay Casino, plus its operator (Mr.PlayPartners), licences and welcome offers.
Closedqueenplay.com
queenplay.com
Profile
- Website
- queenplay.com
- Established
- 2020
- Operator
- Mr.PlayPartnersaffiliate programme
- Company
- Aspire Global International Ltd.
- Languages
- English
- German
- Finnish
- Norwegian
- Currencies
- Euros
- Australian dollars
- Canadian dollars
- US dollars
- British pounds sterling
- Norwegian kroner
About
Queenplay Casino belongs to the Mr.PlayPartners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2020. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, German, Finnish, Norwegian. 6 account currencies are listed, including Euros, Australian dollars, Canadian dollars, US dollars. We list 2 welcome offers.
Queenplay Casino is listed in 6 markets, among them Canada, Germany, Australia and United Kingdom.
Markets
This brand is listed in 6 markets. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €200 + 100 Bonus Spins at Queenplay Casino
- Bonus
- 100%
- Max bonus
- €200
- Min deposit
- €10
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
Player Intelligence
91 records
What players report about Queenplay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
9
78% resolved, of those with a known outcome
Total reviews
82
Across all review sites
Player rating
1.2 / 5
Trustpilot 1.9 · AskGamblers 0.5
GEO markets
7
Countries stated on 91% of records
Queenplay Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Queenplay Casino, the way Player Intelligence PRO computes it.
Since 2020, players have posted 9 complaints and 82 reviews about Queenplay Casino on 4 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 1 review. Reviews are down 94% on the 12 months before (16).
Reviewers give Queenplay Casino 1.76 out of 5 on average over 82 rated reviews, against 3.44 across all brands. 18% of the ratings are four or five stars, and 80% are one or two. The review sites’ own scores average 1.2 out of 5 across 2 sites. By that score, Queenplay Casino ranks 4,173rd of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (14 reviews), “Games” (9 reviews) and “Customer support” (8 reviews). The most common criticism concerns “Customer support” (31 reviews), “Withdrawals” (28 reviews) and “Bonuses” (24 reviews).
The countries players state most often are United Kingdom (82%), Germany (9.6%) and New Zealand (3.6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Queenplay Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
20202021202220232024
| Period | Value |
|---|---|
| 2020 | 4 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 0 |
| 2024 | 1 |
Block 02
Complaint categories
- KYC / verification22%2
- Withdrawal22%2
- Account11%1
- Bonus11%1
- Payments & refunds11%1
- Responsible gambling11%1
- Technical11%1
Block 03
Complaint status
- Resolved78%7
- Unresolved22%2
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
25
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 15 |
| 2021 | 25 |
| 2022 | 18 |
| 2023 | 4 |
| 2024 | 6 |
| 2025 | 13 |
| 2026 | 1 |
Block 05
Review stars
How the rated reviews split by star.
- 5 stars16%13
- 4 stars2.4%2
- 3 stars1.2%1
- 2 stars3.7%3
- 1 star77%63
Block 06
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals18%14
- Games11%9
- Customer support10%8
- Bonuses8.9%7
- Deposits & payment methods5.1%4
- KYC / verification5.1%4
Criticised
- Customer support39%31
- Withdrawals35%28
- Bonuses30%24
- Fairness & RTP22%17
- Trust & licence22%17
- Website & app19%15
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1.57
1.52
1.89
1
2.25
2.31
1
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1.57 |
| 2021 | 1.52 |
| 2022 | 1.89 |
| 2023 | 1 |
| 2024 | 2.25 |
| 2025 | 2.31 |
| 2026 | 1 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom82%68
- Germany9.6%8
- New Zealand3.6%3
- Australia1.2%1
- Canada1.2%1
- Czechia1.2%1
- Finland1.2%1
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 1 | – |
| 2025 | 0 | – | 13 | – |
| 2024 | 1 | – | 6 | – |
| 2023 | 0 | – | 4 | – |
| 2022 | 2 | – | 18 | – |
| 2021 | 2 | – | 25 | 1.52 |
| 2020 | 4 | – | 15 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 72 | 1.9 / 5 |
| Casino Guru | 3 | 8 | – |
| CasinoReviews | 5 | – | – |
| AskGamblers | 1 | 2 | 0.5 / 5 |
Block 11
Latest complaints and reviews
The newest records about Queenplay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Documents rejected or requested again
ResolvedUnited Kingdom · Casino Guru
- Complaint
Winnings voided
ResolvedNew Zealand · Casino Guru
- Complaint
Withdrawal delay
Resolved
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Queenplay Casino
Who owns Queenplay Casino?
Queenplay Casino is operated by Aspire Global International Ltd. and runs under the Mr.PlayPartners affiliate programme.
Is Queenplay Casino licensed?
Yes. Queenplay Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
When was Queenplay Casino founded?
Queenplay Casino launched in 2020. The site has since closed; its profile is kept for reference.
Which currencies does Queenplay Casino accept?
Currencies listed for Queenplay Casino: Euros, Australian dollars, Canadian dollars, US dollars, British pounds sterling, Norwegian kroner. Its site is available in 4 languages: English, German, Finnish, Norwegian.
What welcome bonuses does Queenplay Casino offer?
2 welcome offers are listed for Queenplay Casino. The first on the list is “100% up to £50 + 20 Bonus Spins on Starburst Slot, 1st Deposit Bonus at Queenplay Casino”, with a 35× wagering requirement.
Which countries is Queenplay Casino available in?
Queenplay Casino is listed in 6 markets: Australia, Canada, Finland, Germany, Norway, United Kingdom.
What do players say about Queenplay Casino?
Players have filed 9 complaints and written 82 reviews about Queenplay Casino. Players rate Queenplay Casino 1.2 out of 5 on average across the 2 sites that publish one.
What do players like and dislike about Queenplay Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Customer support”, “Withdrawals” and “Bonuses”. 18% of the rated reviews give four or five stars, and 80% give one or two.
Where do Queenplay Casino’s players come from?
The countries named most often in complaints and reviews about Queenplay Casino are United Kingdom (82%), Germany (9.6%) and New Zealand (3.6%).
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with Queenplay Casino, and ones players rate about the same.
Other casinos in Germany
Casinos under the same licences
Other brands of Mr.PlayPartners
Rated alike by players
Casinos whose player rating is closest to that of Queenplay Casino.
