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Casino profile

PowerPlay Casino

Player complaints and reviews about PowerPlay Casino, plus its operator (PowerPlay Affiliates), licences and welcome offers.

powerplay.com
Capture of the PowerPlay Casino website

About

PowerPlay Casino belongs to the PowerPlay Affiliates affiliate programme. The site launched in 2018. It holds licences from Alcohol and Gaming Commission of Ontario, Curacao Gaming Control Board. The interface is in English. 7 account currencies are listed, including Canadian dollars, US dollars, Euros, Bitcoin.

PowerPlay Casino is listed in one market, Canada. On the PowerPlay Casino site for Canada, we found 1 welcome bonus and 9 promotions.

Licensee

The company that holds the Curaçao licence for PowerPlay Casino, as the licence register names it.

Legal name
Deck Entertainment B.V.
Curaçao licence reference
OGL/2024/999/0482
Registration number (Curaçao Chamber of Commerce)
144851
Incorporated
2017

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Promotions

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

645 records

What players report about PowerPlay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

15

60% resolved, of those with a known outcome

Total reviews

630

Across all review sites

Player rating

3.33 / 5

Trustpilot 3.3 · AskGamblers 3.35

GEO markets

12

Countries stated on 97% of records

PowerPlay Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about PowerPlay Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 15 complaints and 630 reviews about PowerPlay Casino on 4 sites. In the 12 months to November 4, 2026, they filed 4 complaints and posted 201 reviews. Reviews are up 259% on the 12 months before (56). The average review rating rose from 2.34 to 3.35 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 20% of the 15 complaints with a labelled problem. Next come “Registration” (13%) and “Bonus not credited” (13%). Complaints about “Withdrawal” make up 40% of those with a topic, against 29% across all brands.

Of the 15 complaints with a known outcome, 60% were resolved, against 59% across all brands. That puts PowerPlay Casino 1,399th of 1,917 casinos with at least 10 such complaints.

Reviewers give PowerPlay Casino 3.47 out of 5 on average over 630 rated reviews, against 3.44 across all brands. 60% of the ratings are four or five stars, and 34% are one or two. The review sites’ own scores average 3.33 out of 5 across 2 sites. By that score, PowerPlay Casino ranks 1,877th of 4,286 rated casinos. Reviewers most often praise “Customer support” (228 reviews), “Withdrawals” (146 reviews) and “Games” (88 reviews). The most common criticism concerns “Customer support” (105 reviews), “Bonuses” (103 reviews) and “Withdrawals” (86 reviews).

The countries players state most often are Canada (95%), New Zealand (1.6%) and Bangladesh (0.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about PowerPlay Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the extensive variety of games available, including hundreds of slots and live dealer options. Additionally, many found the platform easy to navigate and enjoyed the promotions offered.

Customers expressed dissatisfaction with the updated bonus policies, particularly the low maximum cashout limits and high wagering requirements. Many felt that these changes were driving away players and that the platform needed to adapt to modern standards.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay20%3
  • Registration13%2
  • Bonus not credited13%2
  • Site or app problems13%2
  • Withdrawal refused13%2
  • Account closed6.7%1
  • Bonus winnings confiscated6.7%1
  • Documents rejected or requested again6.7%1
  • Other problems6.7%1
Share of the 15 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal40%6
  • Account20%3
  • Bonus20%3
  • Technical13%2
  • KYC / verification6.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved60%9
  • Unresolved40%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

PowerPlay Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

PowerPlay Casino against the market
MeasurePowerPlay CasinoAll brands
Complaints resolved60%59%
Average review rating3.473.44
Complaints per 100 reviews2.426.4
Share of “Withdrawal” complaints40%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars50%317
  • 4 stars9.2%58
  • 3 stars6.2%39
  • 2 stars6%38
  • 1 star28%178
Share of 630 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support41%228
  • Withdrawals26%146
  • Games16%88
  • Bonuses11%61
  • Website & app7.8%44
  • Deposits & payment methods4.4%25
Share of the 562 reviews that name at least one aspect.reviews

Criticised

  • Customer support19%105
  • Bonuses18%103
  • Withdrawals15%86
  • Website & app8.2%46
  • Trust & licence8.2%46
  • Fairness & RTP7.5%42
Share of the 562 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Canada95%595
  • New Zealand1.6%10
  • Bangladesh0.8%5
  • Australia0.6%4
  • Switzerland0.5%3
  • India0.5%3
  • Spain0.3%2
  • United States0.3%2
  • Brazil0.2%1
  • Cuba0.2%1
  • Other countries0.3%2
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–1903.31
20255–562.82
20243–1993.46
20230–1534.03
20223–17–
20210–9–
20201–4–
20190–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–6163.3 / 5
AskGamblers5133.35 / 5
Casino Guru91–
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about PowerPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Review

    4.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal delay

    Unresolved
  • Complaint

    Withdrawal delay

    Unresolved
  • Complaint

    Bonus not credited

    Unresolved

    Canada · AskGamblers

24 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about PowerPlay Casino

Who owns PowerPlay Casino?

PowerPlay Casino is operated by Deck Entertainment B.V. and runs under the PowerPlay Affiliates affiliate programme.

Is PowerPlay Casino licensed?

Yes. PowerPlay Casino holds 2 licences: Alcohol and Gaming Commission of Ontario, Curacao Gaming Control Board.

When was PowerPlay Casino founded?

PowerPlay Casino launched in 2018.

Which currencies does PowerPlay Casino accept?

Currencies listed for PowerPlay Casino: Canadian dollars, US dollars, Euros, Bitcoin, Ethereum, Litecoin, Ripple. Its site is available in one language: English.

Which countries is PowerPlay Casino available in?

PowerPlay Casino is listed in 1 market: Canada.

What bonuses and promotions does PowerPlay Casino run in Canada?

We read 10 live offers for Canada on the PowerPlay Casino site itself.

What do players say about PowerPlay Casino?

Players have filed 15 complaints and written 630 reviews about PowerPlay Casino. Players rate PowerPlay Casino 3.33 out of 5 on average across the 2 sites that publish one.

What do players complain about most at PowerPlay Casino?

“Withdrawal delay” – 20% of the 15 complaints about PowerPlay Casino with a labelled problem. Followed by “Registration” (13%) and “Bonus not credited” (13%).

Do players report withdrawal problems at PowerPlay Casino?

Withdrawals are the topic of 6 complaints about PowerPlay Casino: 40% of the 15 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).

Does PowerPlay Casino resolve player complaints?

60% of the 15 complaints about PowerPlay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, PowerPlay Casino is 1,399th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about PowerPlay Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Customer support”, “Bonuses” and “Withdrawals”. 60% of the rated reviews give four or five stars, and 34% give one or two.

How many complaints has PowerPlay Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 4 complaints about PowerPlay Casino.

Where do PowerPlay Casino’s players come from?

The countries named most often in complaints and reviews about PowerPlay Casino are Canada (95%), New Zealand (1.6%) and Bangladesh (0.8%).