Exclusive
50 Free Spins at PlayGrand Casino
- Free spins
- 50
Casino profile
PlayGrand Casino
Player complaints and reviews about PlayGrand Casino, plus its operator (PlayGrand Affiliates), licences and welcome offers.
playgrandcasino.com
Profile
- Website
- playgrandcasino.com
- Established
- 2013
- Operator
- PlayGrand Affiliatesaffiliate programme
- Company
- White Hat Gaming Limited
- Languages
- English
- Finnish
- Norwegian
- Portuguese
- Spanish
- Currencies
- Australian dollars
- Canadian dollars
- Euros
- British pounds sterling
- Norwegian kroner
- US dollars
- South African Rand
- Indian rupees
- Brazilian reals
- Argentine pesos
- Chilean pesos
About
PlayGrand Casino belongs to the PlayGrand Affiliates affiliate programme. The site launched in 2013. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 5 languages, including English, Finnish, Norwegian, Portuguese. 11 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling. We list 9 welcome offers.
PlayGrand Casino is listed in 12 markets, among them Canada, Australia, Spain and United Kingdom. In South Africa, PlayGrand Casino accepts 15 payment methods, among them England, Finland, Canada and New Zeeland.
Markets
This brand is listed in 12 markets. Pick one to see what it offers there.
Welcome bonuses
9 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
50 Free Spins at PlayGrand Casino
- Min deposit
- No deposit required
- Wagering
- 35x
100% up to €300 + 30 Free Spins, 1st Deposit Bonus at PlayGrand Casino
- Bonus
- 100%
- Max bonus
- €300
- Free spins
- 30
- Min deposit
- €10
- Wagering
- 35xb
- Max bet
- €5
Wagering applies to the bonus amount.
100% up to 30000 INR + 30 Free Spins, 1st Deposit at PlayGrand Casino
- Bonus
- 100%
- Max bonus
- 30000 INR
- Free spins
- 30
- Min deposit
- 500 INR
- Wagering
- 35xb
- Max bet
- 500 INR
Wagering applies to the bonus amount.
100% up to 300 CAD + 30 Free Spins, 1st Deposit at PlayGrand Casino
- Bonus
- 100%
- Max bonus
- 300 CAD
- Free spins
- 30
- Min deposit
- 10 CAD
- Wagering
- 35xb
- Max bet
- 5 CAD
Wagering applies to the bonus amount.
100% up to 300 NZD + 30 Free Spins, 1st Deposit at PlayGrand Casino
- Bonus
- 100%
- Max bonus
- 300 NZD
- Free spins
- 30
- Min deposit
- 10 NZD
- Wagering
- 35xb
- Max bet
- 5 NZD
Wagering applies to the bonus amount.
50% up to €500 + 50 Free Spins, 2nd Deposit Bonus at PlayGrand Casino
- Bonus
- 50%
- Max bonus
- €500
- Free spins
- 50
- Min deposit
- €10
- Wagering
- 35xb
- Max bet
- €5
Wagering applies to the bonus amount.
25% up to €200 + 20 Free Spins, 3rd Deposit Bonus at PlayGrand Casino
- Bonus
- 25%
- Max bonus
- €200
- Free spins
- 20
- Min deposit
- €10
- Wagering
- 35xb
- Max bet
- €5
Wagering applies to the bonus amount.
70 Free Spins at PlayGrand Casino
- Free spins
- 70
- Min deposit
- £15
Payment methods
15 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| England | – | Other | – | – | – |
| Finland | – | Other | – | – | – |
| Canada | – | Other | – | – | – |
| New Zeeland | – | Other | – | – | – |
| Brazil | – | Other | – | – | – |
| Spain | – | Other | – | – | – |
| Mga | – | Other | – | – | – |
| Gambling Therapy | – | Other | – | – | – |
| Visa | – | Card | – | – | – |
| Mastercard | – | Card | – | – | – |
| Maestro | – | Card | – | – | – |
| Paysafecard | – | Voucher | – | – | – |
| Skrill | – | E-wallet | – | – | – |
| Neteller | – | E-wallet | – | – | – |
| Betblocker | – | Other | – | – | – |
Currency not stated on the page
England
Other
–
Finland
Other
–
Canada
Other
–
New Zeeland
Other
–
Brazil
Other
–
Spain
Other
–
Mga
Other
–
Gambling Therapy
Other
–
Visa
Card
–
Mastercard
Card
–
Maestro
Card
–
Paysafecard
Voucher
–
Skrill
E-wallet
–
Neteller
E-wallet
–
Betblocker
Other
–
Cashier read on August 11, 2026
Player Intelligence
148 records
What players report about PlayGrand Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
38
81% resolved, of those with a known outcome
Total reviews
110
Across all review sites
Player rating
2.03 / 5
Trustpilot 1.8 · AskGamblers 2.25
GEO markets
16
Countries stated on 72% of records
PlayGrand Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about PlayGrand Casino, the way Player Intelligence PRO computes it.
Since 2015, players have posted 38 complaints and 110 reviews about PlayGrand Casino on 7 sites. In the 12 months to November 4, 2026, they filed 5 complaints and posted 14 reviews. Reviews are up 27% on the 12 months before (11).
The problem players report most often is “Withdrawal delay”: 43% of the 35 complaints with a labelled problem. Next come “Withdrawal refused” (8.6%) and “Bonus winnings confiscated” (5.7%). Complaints about “Withdrawal” make up 53% of those with a topic, against 29% across all brands.
Of the 36 complaints with a known outcome, 81% were resolved, against 59% across all brands. That puts PlayGrand Casino 811th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.
Reviewers give PlayGrand Casino 1.89 out of 5 on average over 108 rated reviews, against 3.44 across all brands. 22% of the ratings are four or five stars, and 74% are one or two. The review sites’ own scores average 2.03 out of 5 across 2 sites. By that score, PlayGrand Casino ranks 3,677th of 4,286 rated casinos. Reviewers most often praise “Games” (28 reviews), “Bonuses” (13 reviews) and “Customer support” (12 reviews). The most common criticism concerns “Withdrawals” (42 reviews), “Customer support” (27 reviews) and “Bonuses” (26 reviews).
The countries players state most often are United Kingdom (70%), Finland (4.7%) and India (3.8%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about PlayGrand Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
The game selection appears to be a highlight for many, with notably more positive feedback than negative. Payments, however, generate more complaints than praise, suggesting potential issues in that area.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
8
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 4 |
| 2020 | 4 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 5 |
| 2024 | 8 |
| 2025 | 1 |
| 2026 | 5 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay43%15
- Withdrawal refused8.6%3
- Bonus winnings confiscated5.7%2
- Deposit not credited5.7%2
- Documents rejected or requested again5.7%2
- Missing funds5.7%2
- Self-exclusion5.7%2
- Account blocked2.9%1
- Other problems17%6
Block 03
Complaint categories
- Withdrawal53%20
- Bonus7.9%3
- Deposit7.9%3
- KYC / verification7.9%3
- Payments & refunds7.9%3
- Account5.3%2
- Other5.3%2
- Responsible gambling5.3%2
Block 04
Complaint status
- Resolved76%29
- Unresolved18%7
- No status published2.6%1
- Closed without an outcome2.6%1
Block 05
PlayGrand Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | PlayGrand Casino | All brands |
|---|---|---|
| Complaints resolved | 81% | 59% |
| Average review rating | 1.89 | 3.44 |
| Complaints per 100 reviews | 34.5 | 26.4 |
| Share of “Withdrawal” complaints | 53% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
26
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 3 |
| 2016 | 6 |
| 2017 | 3 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 7 |
| 2021 | 10 |
| 2022 | 15 |
| 2023 | 15 |
| 2024 | 26 |
| 2025 | 11 |
| 2026 | 11 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars14%15
- 4 stars8.3%9
- 3 stars3.7%4
- 2 stars6.5%7
- 1 star68%73
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games26%28
- Bonuses12%13
- Customer support11%12
- Withdrawals11%12
- Website & app10%11
- Deposits & payment methods3.7%4
Criticised
- Withdrawals39%42
- Customer support25%27
- Bonuses24%26
- Fairness & RTP18%19
- Trust & licence13%14
- KYC / verification11%12
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.67
1.75
1.67
5
2.75
1.22
2.22
2.39
1.47
1.77
1.91
1.73
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 2.67 |
| 2016 | 1.75 |
| 2017 | 1.67 |
| 2018 | 5 |
| 2019 | 2.75 |
| 2020 | 1.22 |
| 2021 | 2.22 |
| 2022 | 2.39 |
| 2023 | 1.47 |
| 2024 | 1.77 |
| 2025 | 1.91 |
| 2026 | 1.73 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom70%74
- Finland4.7%5
- India3.8%4
- Canada2.8%3
- New Zealand2.8%3
- Argentina1.9%2
- Brazil1.9%2
- Germany1.9%2
- Ireland1.9%2
- Montenegro1.9%2
- Other countries6.6%7
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 5 | – | 11 | – |
| 2025 | 1 | – | 11 | – |
| 2024 | 8 | – | 26 | 1.77 |
| 2023 | 5 | – | 15 | – |
| 2022 | 1 | – | 15 | – |
| 2021 | 2 | – | 10 | – |
| 2020 | 4 | – | 7 | – |
| 2019 | 4 | – | 2 | – |
| 2018 | 2 | – | 1 | – |
| 2017 | 2 | – | 3 | – |
| 2016 | 3 | – | 6 | – |
| 2015 | 0 | – | 3 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 79 | 1.8 / 5 |
| AskGamblers | 11 | 19 | 2.25 / 5 |
| Casino Guru | 13 | 10 | – |
| CasinoReviews | 10 | – | – |
| Casinomeister | 3 | – | – |
| latestcasinobonuses.bet | – | 2 | – |
| LCB | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about PlayGrand Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Withdrawal delay
ResolvedSweden · AskGamblers
- Complaint
Self-exclusion
ResolvedFinland · Casino Guru
- Complaint
Deposit not credited
ResolvedArgentina · Casino Guru
2 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about PlayGrand Casino
Who owns PlayGrand Casino?
PlayGrand Casino is operated by White Hat Gaming Limited and runs under the PlayGrand Affiliates affiliate programme.
Is PlayGrand Casino licensed?
Yes. PlayGrand Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
When was PlayGrand Casino founded?
PlayGrand Casino launched in 2013.
Which currencies does PlayGrand Casino accept?
Currencies listed for PlayGrand Casino: Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, South African Rand, Indian rupees and 3 more. Its site is available in 5 languages: English, Finnish, Norwegian, Portuguese and 1 more.
What welcome bonuses does PlayGrand Casino offer?
9 welcome offers are listed for PlayGrand Casino. The first on the list is “50 Free Spins at PlayGrand Casino”.
Which countries is PlayGrand Casino available in?
PlayGrand Casino is listed in 12 markets: Argentina, Australia, Brazil, Canada, Chile, Finland, India, Norway and 4 more.
Which payment methods does PlayGrand Casino accept in South Africa?
The PlayGrand Casino cashier for South Africa lists 15 payment methods: England, Finland, Canada, New Zeeland, Brazil, Spain and 9 more.
What do players say about PlayGrand Casino?
Players have filed 38 complaints and written 110 reviews about PlayGrand Casino. Players rate PlayGrand Casino 2.03 out of 5 on average across the 2 sites that publish one.
What do players complain about most at PlayGrand Casino?
“Withdrawal delay” – 43% of the 35 complaints about PlayGrand Casino with a labelled problem. Followed by “Withdrawal refused” (8.6%) and “Bonus winnings confiscated” (5.7%).
Do players report withdrawal problems at PlayGrand Casino?
Withdrawals are the topic of 20 complaints about PlayGrand Casino: 53% of the 38 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.
Does PlayGrand Casino resolve player complaints?
81% of the 36 complaints about PlayGrand Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, PlayGrand Casino is 811th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about PlayGrand Casino?
Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 22% of the rated reviews give four or five stars, and 74% give one or two.
How many complaints has PlayGrand Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 5 complaints about PlayGrand Casino.
Where do PlayGrand Casino’s players come from?
The countries named most often in complaints and reviews about PlayGrand Casino are United Kingdom (70%), Finland (4.7%) and India (3.8%).
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