Casino profile

PlayGrand Casino in United Kingdom

Player complaints and reviews about PlayGrand Casino, plus its operator (PlayGrand Affiliates), licences and welcome offers.

playgrandcasino.com

About

On the PlayGrand Casino site for United Kingdom, we found 2 promotions. In United Kingdom, PlayGrand Casino accepts 11 payment methods, among them Gamble Aware, Maestro, Mastercard and Neosurf.

PlayGrand Casino belongs to the PlayGrand Affiliates affiliate programme. The site launched in 2013. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 5 languages, including English, Finnish, Norwegian, Portuguese. 11 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling. We list 9 welcome offers.

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Exclusive
50 Free Spins at PlayGrand Casino
Free spins
50
Exclusive
50 Free Spins at PlayGrand Casino
Min deposit
No deposit required
Wagering
35x
100% up to €300 + 30 Free Spins, 1st Deposit Bonus at PlayGrand Casino
Bonus
100%
Max bonus
€300
Free spins
30
Min deposit
€10
Wagering
35xb
Max bet
€5
Wagering applies to the bonus amount.
100% up to 30000 INR + 30 Free Spins, 1st Deposit at PlayGrand Casino
Bonus
100%
Max bonus
30000 INR
Free spins
30
Min deposit
500 INR
Wagering
35xb
Max bet
500 INR
Wagering applies to the bonus amount.
100% up to 300 CAD + 30 Free Spins, 1st Deposit at PlayGrand Casino
Bonus
100%
Max bonus
300 CAD
Free spins
30
Min deposit
10 CAD
Wagering
35xb
Max bet
5 CAD
Wagering applies to the bonus amount.
100% up to 300 NZD + 30 Free Spins, 1st Deposit at PlayGrand Casino
Bonus
100%
Max bonus
300 NZD
Free spins
30
Min deposit
10 NZD
Wagering
35xb
Max bet
5 NZD
Wagering applies to the bonus amount.
50% up to €500 + 50 Free Spins, 2nd Deposit Bonus at PlayGrand Casino
Bonus
50%
Max bonus
€500
Free spins
50
Min deposit
€10
Wagering
35xb
Max bet
€5
Wagering applies to the bonus amount.
25% up to €200 + 20 Free Spins, 3rd Deposit Bonus at PlayGrand Casino
Bonus
25%
Max bonus
€200
Free spins
20
Min deposit
€10
Wagering
35xb
Max bet
€5
Wagering applies to the bonus amount.
70 Free Spins at PlayGrand Casino
Free spins
70
Min deposit
£15

Promotions

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Play Safe
Take Time to Familiarise Yourself
With Our Responsible Gambling Tools
WELCOME OFFER
Start your journey with:
70 Bonus Spins on Book of Dead
Whenever You Are Ready
START
We’ve always believed that the journey is more important than the destination.
That's why we're starting you out with a Grand Welcome Offer straight away:
70 BOOK OF DEAD…
Read in full
WELCOME OFFER
Start your journey with:
70 Bonus Spins on Book of Dead
Whenever You Are Ready
START
We’ve always believed that the journey is more important than the destination.
That's why we're starting you out with a Grand Welcome Offer straight away:
70 BOOK OF DEAD Bonus Spins on your first deposit (min. £15).
When You're ready to take your Welcome Offer, here are some of the latest released games.
Welcome Offer - Promotional Terms and Conditions
Version 1.1
DETAILS OF THE OFFER
1. This offer gives you 70 Bonus Spins on Book of Dead, on your first deposit.
ELIGIBILITY REQUIREMENTS
2. To claim the offer, you must:
- be over 18 years of age;
- reside in Great Britain;
- be verified (including having provided additional documents if requested); and
- opt in to receive this promotion.
3. You must not have any other active bonuses in your account to claim this offer. If you claim this offer while other bonuses are active, we may suspend your eligibility for this offer.
CLAIMING THE OFFER
4. To claim the offer, you must access your new account and place a first deposit of at least £15.
5. The Bonus Spins will be credited automatically to your account.
RESTRICTIONS ON THE OFFER
6. Bonus Spins may only be used on the following game: Book of Dead.
7. Bonus Spins are valid for ten (10) days after being applied to the account. Any unused will be removed from your account. Any unused (i.e. not wagered) bonus funds within thirty (30) days, will be removed from your account.
8. Any winnings from Bonus Spins will be added as bonus funds and capped at £100. There are wagering requirements for players to turn these bonus funds into cash funds. This is 10 times the value of the bonus funds. Only bonus funds count towards wagering contribution.
9. All bonus funds are subject to a maximum cash-out of £100 upon completion of wagering requirements.
10. The maximum bet allowed while this bonus is in play is £5 or currency equivalent. Should you bet higher than this while the bonus is in play, the casino reserves the right to confiscate all winnings.
11. Games contribute differently to the fulfilment of the wagering requirement. You may find the list of games and their respective contribution towards the wagering requirement here.
ADDITIONAL TERMS
12. You may withdraw your cash deposits at any time unless we have reasonable grounds to suspect promotional abuse or irregular play. You can find more details
about this here. If you make a cash withdrawal while your bonus is still active (i.e., before the wagering requirement has been fulfilled), you will forfeit such bonus and any associated winnings.
13. The minimum withdrawal from your cash funds is £10.
14. Your ability to wager beyond certain thresholds may be affected by affordability checks which we are required to carry out as part of our regulatory obligations.
15. Our Website terms and Conditions and Standard Promotional Terms and Conditions apply in full to this Promotion. However, in case of conflict between them and this Offer’s terms, the latter will prevail.
18+ only. GambleAware.org
These Terms and Conditions were last updated on 09/01/2026.

Payment methods

11 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

method	currency	category	provider	min	max
Currency not stated on the page
Gamble Aware	–	Other	–	–	–
Maestro	–	Card	–	–	–
Mastercard	–	Card	–	–	–
Neosurf	–	Voucher	–	–	–
Neteller	–	E-wallet	–	–	–
PayPal	–	E-wallet	–	–	–
Paysafecard	–	Voucher	–	–	–
Safer Gambling Week	–	Other	–	–	–
Skrill	–	E-wallet	–	–	–
Take Time To Think	–	Other	–	–	–
Visa	–	Card	–	–	–

Currency not stated on the page

Gamble Aware
Other
–
Maestro
Card
–
Mastercard
Card
–
Neosurf
Voucher
–
Neteller
E-wallet
–
PayPal
E-wallet
–
Paysafecard
Voucher
–
Safer Gambling Week
Other
–
Skrill
E-wallet
–
Take Time To Think
Other
–
Visa
Card
–

Player complaints and reviews in United Kingdom

74 records

74 of the 148 records about PlayGrand Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

100% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

1.65 / 5

69 ratings by these players

Share of all records

50%

of 148 about PlayGrand Casino

What players in United Kingdom say about PlayGrand Casino

Players in United Kingdom have filed 5 complaints and written 69 reviews about PlayGrand Casino. That is 50% of the 148 records about it from every market. Complaints make up 6.8% of their records, against 26% across all markets. Their reviews rate it 1.65 out of 5 on average (69 ratings), against 1.89 across all markets. 83% of their rated reviews give one or two stars; across all markets the share is 74%.

The most common problem in their complaints is “Withdrawal delay”: 40% of 5 complaints with a labelled problem (43% across all markets). 100% of their 5 complaints with a known outcome were resolved, against 81% across all markets. In the last 12 months: no complaints and 11 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about PlayGrand Casino in United Kingdom, or compare the market with another one.

What the assistant can do

United Kingdom and all markets
Figure	United Kingdom	All markets
Complaints among all records	6.8%	26%
Resolved, of complaints with a known outcome	100%	81%
Average review rating, out of 5	1.65	1.89
Reviews rated 1–2 stars	83%	74%
Withdrawal delay, of labelled complaints	40%	43%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201920202021202220232024

Complaints count

Period	Value
2019	1
2020	0
2021	0
2022	0
2023	1
2024	3

Block 02

Complaint categories

Account40%2
Withdrawal40%2
Bonus20%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved100%5

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20162017201820192020202120222023202420252026

Reviews count

Period	Value
2016	1
2017	0
2018	0
2019	0
2020	4
2021	7
2022	9
2023	12
2024	19
2025	9
2026	8

Block 05

Review stars

How the rated reviews split by star.

5 stars10%7
4 stars4.3%3
3 stars2.9%2
2 stars5.8%4
1 star77%53

Share of 69 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals13%9
Games12%8
Website & app5.9%4
Fairness & RTP4.4%3
Bonuses1.5%1
KYC / verification1.5%1

Share of the 68 reviews that name at least one aspect.reviews

Criticised

Withdrawals38%26
Customer support28%19
Bonuses24%16
Fairness & RTP21%14
Trust & licence15%10
Website & app13%9

Share of the 68 reviews that name at least one aspect.reviews

Block 07

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	8	–
2025	0	–	9	–
2024	3	–	19	–
2023	1	–	12	–
2022	0	–	9	–
2021	0	–	7	–
2020	0	–	4	–
2019	1	–	0	–
2016	0	–	1	–

A dash means too little data for that year.

Block 08

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	67	–
Casino Guru	4	2	–
AskGamblers	1	–	–

Block 09

Latest complaints and reviews

The newest records about PlayGrand Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 3, 2026
5.0 of 5 stars
United Kingdom · Trustpilot
ReviewOct 15, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ComplaintAug 8, 2024
Account closed
Resolved
United Kingdom · Casino Guru
ComplaintJul 27, 2024
Account blocked
Resolved
United Kingdom · Casino Guru
ComplaintApr 17, 2024
Withdrawal delay
Resolved
United Kingdom · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Questions about PlayGrand Casino in United Kingdom

Which payment methods does PlayGrand Casino accept in United Kingdom?

The PlayGrand Casino cashier for United Kingdom lists 11 payment methods: Gamble Aware, Maestro, Mastercard, Neosurf, Neteller, PayPal and 5 more.

What bonuses and promotions does PlayGrand Casino run in United Kingdom?

We read 2 live offers for United Kingdom on the PlayGrand Casino site itself.

How many complaints and reviews about PlayGrand Casino come from players in United Kingdom?

74 of the 148 complaints and reviews about PlayGrand Casino come from players in United Kingdom. Across all its markets, 36 complaints have a known outcome, and 81% of them were resolved.