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Casino profile

PlayGrand Casinoin Canada

Player reviews and complaints from independent sites, alongside the facts we have recorded about PlayGrand Casino and its operator (PlayGrand Affiliates).

playgrandcasino.com
playgrandcasino.com
Capture of the PlayGrand Casino website

Profile

Website
playgrandcasino.com
Established
2013
Operator
PlayGrand Affiliatesaffiliate programme
Company
White Hat Gaming Limited
Licences
Languages
  • English
  • Finnish
  • Norwegian
  • Portuguese
  • Spanish
Currencies
  • Australian dollars
  • Canadian dollars
  • Euros
  • British pounds sterling
  • Norwegian kroner
  • US dollars
  • South African Rand
  • Indian rupees
  • Brazilian reals
  • Argentine pesos
  • Chilean pesos

About

PlayGrand Casino is an online casino operating under the PlayGrand Affiliates affiliate programme. The site launched in 2013. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 5 languages, among them English, Finnish, Norwegian, Portuguese. Accounts can be held in 11 currencies — Australian dollars, Canadian dollars, Euros, British pounds sterling. Our database holds 9 welcome offers.

What we collected for the Canada market on PlayGrand Casino: 9 payment methods, among them CashtoCode, Interac, LuxonPay, Mastercard.

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Payment methods

9 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Currency not stated on the page

  • CashtoCode

    Voucher

    —

  • Interac

    Bank transfer

    —

  • Interac

    Bank transfer

    —

  • LuxonPay

    E-wallet

    —

  • Mastercard

    Card

    —

  • Neosurf

    Voucher

    —

  • Neteller

    E-wallet

    —

  • Paysafecard

    Voucher

    —

  • Visa

    Card

    —

Player Intelligence

146 records

What players report about PlayGrand Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

38

81% resolved, of those with a known outcome

Total reviews

108

Across all review sites

Player rating

1.88 / 5

Trustpilot 1.5 · AskGamblers 2.25

GEO markets

16

Countries stated on 72% of records

AI-generated summary of player reviews

The game selection appears to be a highlight for many, with notably more positive feedback than negative. Payments, however, generate more complaints than praise, suggesting potential issues in that area.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal53%20
  • Payments & refunds7.9%3
  • Responsible gambling7.9%3
  • KYC / verification7.9%3
  • Bonus7.9%3
  • Other5.3%2
  • Deposit5.3%2
  • Account5.3%2
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved76%29
  • Unresolved18%7
  • Closed without an outcome2.6%1
  • No status published2.6%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
201520162017201820192020202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers.