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Parimatch Casino

Player complaints and reviews about Parimatch Casino, plus its operator (Parimatch Affiliates), licences and welcome offers.

parimatch.com
Capture of the Parimatch Casino website

About

Parimatch Casino belongs to the Parimatch Affiliates affiliate programme. The site launched in 2019. It holds a licence from Curacao Gaming Control Board. The interface is available in 5 languages, including English, French, Russian, Ukrainian. One account currency is listed: Canadian dollars. We list 3 welcome offers.

Parimatch Casino is listed in 3 markets: Canada, Austria and India. On the Parimatch Casino site for Finland, we found 3 tournaments and a loyalty programme with 5 tiers.

Markets

This brand is listed in 3 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    ENTRY II

    ENTRY II TARGET PROGRESS 500 $ BENEFITS Daily Rakeback Weekly Cashback: 3.25% Level-Up Bonus: 20 PM Coins Daily Wheel of Fortune Monthly Rakeback Birthday Bonus Dedicated VIP Host Personalized Promotions Increased Limits Priority Withdrawal Personal Odds Signature Link

  2. 2

    ENTRY III

    ENTRY III TARGET PROGRESS 1,000 $ BENEFITS Daily Rakeback Weekly Cashback: 3.5% Level-Up Bonus: 20 PM Coins Daily Wheel of Fortune Monthly Rakeback Birthday Bonus Dedicated VIP Host Personalized Promotions Increased Limits Priority Withdrawal Personal Odds Signature Link

  3. 3

    ENTRY IV

    ENTRY IV TARGET PROGRESS 3,000 $ BENEFITS Daily Rakeback Weekly Cashback: 3.75% Level-Up Bonus: 40 PM Coins Daily Wheel of Fortune Monthly Rakeback Birthday Bonus Dedicated VIP Host Personalized Promotions Increased Limits Priority Withdrawal Personal Odds Signature Link

  4. 4

    ENTRY V

    ENTRY V TARGET PROGRESS 5,000 $ BENEFITS Daily Rakeback Weekly Cashback: 4% Level-Up Bonus: 100 PM Coins Daily Wheel of Fortune Monthly Rakeback Birthday Bonus Dedicated VIP Host Personalized Promotions Increased Limits Priority Withdrawal Personal Odds Signature Link

  5. 5

    HIGH ROLLER I

    HIGH ROLLER I TARGET PROGRESS 10,000 $ BENEFITS Daily Rakeback Weekly Cashback: 4.25% Level-Up Bonus: 10 USDT Daily Wheel of Fortune Monthly Rakeback Birthday Bonus Dedicated VIP Host Personalized Promotions Increased Limits Priority Withdrawal Personal Odds Signature Link

Player Intelligence

5,169 records

What players report about Parimatch Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

1,766

87% resolved, of those with a known outcome

Total reviews

3,403

Across all review sites

Player rating

3.53 / 5

Trustpilot 1.5 · AskGamblers 4.35 · casino.ru 4.7 · affgambler.ru 1.75 · Consumer Complaints 4.0 · Tribuna 4.9

GEO markets

60

Countries stated on 88% of records

Parimatch Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Parimatch Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 1,766 complaints and 3,403 reviews about Parimatch Casino on 12 sites. In the 12 months to November 5, 2026, they filed 259 complaints and posted 1,515 reviews. That is 49% more complaints than in the 12 months before (174). Reviews are up 112% on the 12 months before (715). The average review rating fell from 2.02 to 1.48 out of 5 year on year. Of the complaints with a known outcome, 81% were resolved in the last 12 months, against 85% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 26% of the 1,660 complaints with a labelled problem. Next come “Deposit not credited” (25%) and “Site or app problems” (9.6%). Complaints about “Withdrawal” make up 33% of those with a topic, against 29% across all brands.

Of the 1,528 complaints with a known outcome, 87% were resolved, against 59% across all brands. That puts Parimatch Casino 524th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 87%.

Reviewers give Parimatch Casino 2.08 out of 5 on average over 3,384 rated reviews, against 3.44 across all brands. 25% of the ratings are four or five stars, and 71% are one or two. The review sites’ own scores average 3.53 out of 5 across 6 sites. By that score, Parimatch Casino ranks 1,557th of 4,286 rated casinos. Reviewers most often praise “Customer support” (450 reviews), “Withdrawals” (222 reviews) and “Website & app” (173 reviews). The most common criticism concerns “Customer support” (1,426 reviews), “Deposits & payment methods” (1,095 reviews) and “Withdrawals” (1,002 reviews).

The countries players state most often are India (78%), United Kingdom (15%) and Canada (0.7%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.

Ask the AI analyst about Parimatch Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the attractive promotions and fast withdrawals when regulations were not in place. The vast range of sports matches and accumulator bonuses were also highlighted as positive aspects.

Players expressed frustration over being removed from the VIP program after winning, which made their efforts feel meaningless. Many reported slow withdrawals and poor communication from support, especially during KYC verification, leading to a lack of trust in the casino.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay26%429
  • Deposit not credited25%408
  • Site or app problems9.6%159
  • Account blocked5.6%93
  • Withdrawal refused5.5%91
  • Verification delay4.6%76
  • Documents rejected or requested again4.1%68
  • Deposit refused2.4%40
  • Other problems18%296
Share of the 1,660 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal33%577
  • Deposit26%456
  • Technical11%184
  • KYC / verification9.5%165
  • Account7.4%130
  • Other6.4%111
  • Bonus2.7%47
  • Payments & refunds2.6%45
  • Customer support1.2%21
  • Responsible gambling0.5%9
Share of complaints with a category. 21 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved75%1,329
  • Open13%226
  • Unresolved11%199
  • No status published0.3%6
  • Closed without an outcome0.3%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Parimatch Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Parimatch Casino against the market
MeasureParimatch CasinoAll brands
Complaints resolved87%59%
Average review rating2.083.44
Complaints per 100 reviews51.926.4
Share of “Withdrawal” complaints33%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars22%746
  • 4 stars2.9%99
  • 3 stars3.9%131
  • 2 stars3.6%123
  • 1 star68%2,285
Share of 3,384 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support14%450
  • Withdrawals6.9%222
  • Website & app5.4%173
  • Bonuses5%163
  • Sportsbook3.8%123
  • Games3%96
Share of the 3,229 reviews that name at least one aspect.reviews

Criticised

  • Customer support44%1,426
  • Deposits & payment methods34%1,095
  • Withdrawals31%1,002
  • Trust & licence11%347
  • Account8.6%278
  • KYC / verification7.7%248
Share of the 3,229 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • India78%3,555
  • United Kingdom15%692
  • Canada0.7%34
  • Russia0.7%32
  • United States0.7%31
  • Ukraine0.5%22
  • Bangladesh0.4%18
  • Brazil0.4%18
  • Peru0.3%14
  • Ireland0.2%11
  • Other countries3.2%145
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202624582%1,3831.52
202516571%7881.9
202466692%4872.03
202344195%2574.06
202213686%3402.83
20214567%923.23
20201638%393.55
20190–7–
20181–3–
20172–3–
20160–2–
20150–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3,1711.5 / 5
Consumer Complaints1,080–4.0 / 5
AskGamblers4041264.35 / 5
Casino Guru19015–
latestcasinobonuses.bet2827–
casino.ru–454.7 / 5
CasinoReviews28––
affgambler.ru1361.75 / 5
Tribuna–134.9 / 5
LCB11––
Casinomeister9––
forum-casino.com3––

Block 13

Latest complaints and reviews

The newest records about Parimatch Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

108 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru, affgambler.ru, Consumer Complaints, Tribuna.

Questions about Parimatch Casino

Who owns Parimatch Casino?

Parimatch Casino is operated by Sport Global Pari N.V. and runs under the Parimatch Affiliates affiliate programme.

Is Parimatch Casino licensed?

Yes. Parimatch Casino holds a licence from Curacao Gaming Control Board.

When was Parimatch Casino founded?

Parimatch Casino launched in 2019.

Which currencies does Parimatch Casino accept?

The one currency listed for Parimatch Casino is Canadian dollars. Its site is available in 5 languages: English, French, Russian, Ukrainian and 1 more.

What welcome bonuses does Parimatch Casino offer?

3 welcome offers are listed for Parimatch Casino. The first on the list is “150% up to $1500 at Parimatch Casino”.

Which countries is Parimatch Casino available in?

Parimatch Casino is listed in 3 markets: Austria, Canada, India.

Does Parimatch Casino run tournaments and a loyalty programme in Finland?

Yes. The Parimatch Casino site for Finland lists 3 tournaments. Its loyalty programme for Finland has 5 tiers.

What do players say about Parimatch Casino?

Players have filed 1,766 complaints and written 3,403 reviews about Parimatch Casino. Players rate Parimatch Casino 3.53 out of 5 on average across the 6 sites that publish one.

What do players complain about most at Parimatch Casino?

“Withdrawal delay” – 26% of the 1,660 complaints about Parimatch Casino with a labelled problem. Followed by “Deposit not credited” (25%) and “Site or app problems” (9.6%).

Do players report withdrawal problems at Parimatch Casino?

Withdrawals are the topic of 577 complaints about Parimatch Casino: 33% of the 1,745 with a topic. The most common withdrawal problem is “Withdrawal delay” (74% of them). Of the withdrawal complaints with a known outcome, 87% were resolved.

Does Parimatch Casino resolve player complaints?

87% of the 1,528 complaints about Parimatch Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Parimatch Casino is 524th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Parimatch Casino?

Praised most: “Customer support”, “Withdrawals” and “Website & app”. Criticised most: “Customer support”, “Deposits & payment methods” and “Withdrawals”. 25% of the rated reviews give four or five stars, and 71% give one or two.

How many complaints has Parimatch Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 259 complaints about Parimatch Casino. That is 49% more than in the 12 months before, when there were 174.

Where do Parimatch Casino’s players come from?

The countries named most often in complaints and reviews about Parimatch Casino are India (78%), United Kingdom (15%) and Canada (0.7%).