Casino profile
Player complaints and reviews about NYSpins Casino, plus its operator (SuprAffiliates), licences and welcome offers.
NYSpins Casino belongs to the SuprAffiliates affiliate programme. The site launched in 2016. It holds a licence from UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling.
NYSpins Casino is listed in one market, United Kingdom. On the NYSpins Casino site for United Kingdom, we found 3 welcome bonuses. The registration form for United Kingdom has 2 fields; the required ones include e-mail and password.
This brand is listed in 1 market. Pick one to see what it offers there.
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
At NYspins Casino, you get a Weekly Cashback every Friday at 10:00 UTC. We will credit 5% of your previous week's net spend back into your account as real money with no wagering requirements.
How does it work?
The cashback is calculated from last week's net…
Play your favourite Pragmatic Play slots to compete in Daily Tournaments and collect Wheel Pieces for a chance to unlock the Weekly Wheel Drop.
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DEPOSIT £25 AND GET UP TO 140 FREE SPINS
Step 1: Log in or create an account, then navigate to the Welcome Offer Promotions page.
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4 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
288 records
What players report about NYSpins Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
59
86% resolved, of those with a known outcome
Total reviews
229
Across all review sites
Player rating
2.45 / 5
Trustpilot 1.7 · AskGamblers 3.2
GEO markets
13
Countries stated on 84% of records
Every figure below is computed from the complaints and reviews collected about NYSpins Casino, the way Player Intelligence PRO computes it.
Since 2018, players have posted 59 complaints and 229 reviews about NYSpins Casino on 5 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 64 reviews. Reviews are down 44% on the 12 months before (115). The average review rating fell from 1.74 to 1.58 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 44% of the 54 complaints with a labelled problem. Next come “Verification delay” (11%) and “Documents rejected or requested again” (9.3%). Complaints about “Withdrawal” make up 58% of those with a topic, against 29% across all brands.
Of the 59 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts NYSpins Casino 550th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 82%.
Reviewers give NYSpins Casino 1.77 out of 5 on average over 229 rated reviews, against 3.44 across all brands. 20% of the ratings are four or five stars, and 79% are one or two. The review sites’ own scores average 2.45 out of 5 across 2 sites. By that score, NYSpins Casino ranks 3,258th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (39 reviews), “Games” (26 reviews) and “Bonuses” (14 reviews). The most common criticism concerns “Withdrawals” (100 reviews), “Trust & licence” (61 reviews) and “KYC / verification” (59 reviews).
The countries players state most often are United Kingdom (89%), Sweden (3.3%) and Canada (1.2%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about NYSpins Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2018 | 3 |
| 2019 | 15 |
| 2020 | 9 |
| 2021 | 9 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 1 |
| 2025 | 13 |
| 2026 | 3 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | NYSpins Casino | All brands |
|---|---|---|
| Complaints resolved | 86% | 59% |
| Average review rating | 1.77 | 3.44 |
| Complaints per 100 reviews | 25.8 | 26.4 |
| Share of “Withdrawal” complaints | 58% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2018 | 7 |
| 2019 | 6 |
| 2020 | 5 |
| 2021 | 7 |
| 2022 | 10 |
| 2023 | 11 |
| 2024 | 1 |
| 2025 | 131 |
| 2026 | 51 |
Block 07
How the rated reviews split by star.
Block 08
The aspects reviews name either way: one review can praise one thing and criticise another.
Block 09
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2018 | 4.29 |
| 2019 | 2.83 |
| 2020 | 2.3 |
| 2021 | 1.79 |
| 2022 | 1 |
| 2023 | 1.36 |
| 2024 | 1 |
| 2025 | 1.74 |
| 2026 | 1.57 |
Block 10
The ten countries players most often state, complaints and reviews together.
Block 11
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 3 | – | 51 | 1.57 |
| 2025 | 13 | 85% | 131 | 1.74 |
| 2024 | 1 | – | 1 | – |
| 2023 | 3 | – | 11 | – |
| 2022 | 3 | – | 10 | – |
| 2021 | 9 | – | 7 | – |
| 2020 | 9 | – | 5 | – |
| 2019 | 15 | 87% | 6 | – |
| 2018 | 3 | – | 7 | – |
A dash means too little data for that year.
Block 12
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 207 | 1.7 / 5 |
| AskGamblers | 33 | 20 | 3.2 / 5 |
| Casino Guru | 17 | 2 | – |
| CasinoReviews | 7 | – | – |
| Casinomeister | 2 | – | – |
Block 13
The newest records about NYSpins Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
1.0 of 5 stars
United Kingdom · Trustpilot
1.0 of 5 stars
United Kingdom · Trustpilot
Documents rejected or requested again
UnresolvedVerification delay
ResolvedUnited Kingdom · Casino Guru
Withdrawal delay
Resolved3 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
NYSpins Casino is operated by SuprPlay Limited Casinos and runs under the SuprAffiliates affiliate programme.
Yes. NYSpins Casino holds a licence from UK Gambling Commission.
NYSpins Casino launched in 2016.
The one currency listed for NYSpins Casino is British pounds sterling. Its site is available in one language: English.
NYSpins Casino is listed in 1 market: United Kingdom.
We read 3 live offers for United Kingdom on the NYSpins Casino site itself.
The NYSpins Casino registration form for United Kingdom has 2 fields: e-mail, password. Marked as required: e-mail, password.
Players have filed 59 complaints and written 229 reviews about NYSpins Casino. Players rate NYSpins Casino 2.45 out of 5 on average across the 2 sites that publish one.
“Withdrawal delay” – 44% of the 54 complaints about NYSpins Casino with a labelled problem. Followed by “Verification delay” (11%) and “Documents rejected or requested again” (9.3%).
Withdrawals are the topic of 34 complaints about NYSpins Casino: 58% of the 59 with a topic. The most common withdrawal problem is “Withdrawal delay” (71% of them). Of the withdrawal complaints with a known outcome, 82% were resolved.
86% of the 59 complaints about NYSpins Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, NYSpins Casino is 550th. Open complaints and complaints closed without an outcome are left out.
Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Trust & licence” and “KYC / verification”. 20% of the rated reviews give four or five stars, and 79% give one or two.
In the 12 months to November 5, 2026, players filed 5 complaints about NYSpins Casino.
The countries named most often in complaints and reviews about NYSpins Casino are United Kingdom (89%), Sweden (3.3%) and Canada (1.2%).
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Casinos that share a market, a licence or an operator with NYSpins Casino, and ones players rate about the same.
Casinos whose player rating is closest to that of NYSpins Casino.
