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Casino profile

Duelz Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Duelz Casino and its operator (SuprAffiliates).

duelz.com
duelz.com
Capture of the Duelz Casino website

Profile

Website
duelz.com
Established
2018
Operator
SuprAffiliatesaffiliate programme
Company
SuprPlay Limited Casinos
Licences
Languages
  • English
Currencies
  • British pounds sterling

About

Duelz Casino is an online casino operating under the SuprAffiliates affiliate programme. The site launched in 2018. It holds a licence from UK Gambling Commission. The interface is available in 1 language, among them English. Accounts can be held in 1 currency — British pounds sterling. Our database holds 1 welcome offer.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

801 records

What players report about Duelz Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

124

92% resolved, of those with a known outcome

Total reviews

677

Across all review sites

Player rating

2.9 / 5

Trustpilot 2.4 · AskGamblers 1.7 · Tribuna 4.6

GEO markets

15

Countries stated on 93% of records

AI-generated summary of player reviews

Players disliked the lengthy verification process and the refusal to pay out winnings, with one player specifically mentioning a lack of legitimate reasons for the denial. Additionally, there were complaints about poor customer support, including unresponsive emails and disconnected live chat.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
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2020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal52%65
  • KYC / verification22%27
  • Account15%18
  • Other3.2%4
  • Bonus3.2%4
  • Payments & refunds2.4%3
  • Deposit0.8%1
  • Responsible gambling0.8%1
  • Customer support0.8%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved92%114
  • Unresolved8.1%10
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
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20192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20192020202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers, Tribuna.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.