100% up to C$100 and 200 extra spins
- Bonus
- 100%
- Max bonus
- C$100
- Free spins
- 200
- Min deposit
- C$20
- Wagering
- 30x bonus + deposit
- Max bet
- C$5
Wagering applies to deposit plus bonus.
Casino profile
Duelz Casino
Player complaints and reviews about Duelz Casino, plus its operator (SuprAffiliates), licences and welcome offers.
duelz.com
Profile
- Website
- duelz.com
- Established
- 2018
- Operator
- SuprAffiliatesaffiliate programme
- Company
- SuprPlay Limited Casinos
- Licences
- Languages
- English
- Currencies
- British pounds sterling
About
Duelz Casino belongs to the SuprAffiliates affiliate programme. The site launched in 2018. It holds a licence from UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list 5 welcome offers.
Duelz Casino is listed in one market, United Kingdom.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
5 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
25% up to C$500
- Bonus
- 25%
- Max bonus
- C$500
- Min deposit
- C$20
- Wagering
- 30x bonus + deposit
- Max bet
- C$5
Wagering applies to deposit plus bonus.
25% up to C$500
- Bonus
- 25%
- Max bonus
- C$500
- Min deposit
- C$20
- Wagering
- 30x bonus + deposit
- Max bet
- C$5
Wagering applies to deposit plus bonus.
25% up to C$500
- Bonus
- 25%
- Max bonus
- C$500
- Min deposit
- C$20
- Wagering
- 30x bonus + deposit
- Max bet
- C$5
Wagering applies to deposit plus bonus.
Up to 140 Free Spins at Duelz Casino
- Free spins
- 140
- Min deposit
- £25
Player Intelligence
814 records
What players report about Duelz Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
125
92% resolved, of those with a known outcome
Total reviews
689
Across all review sites
Player rating
2.87 / 5
Trustpilot 2.3 · AskGamblers 1.7 · Tribuna 4.6
GEO markets
15
Countries stated on 92% of records
Duelz Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Duelz Casino, the way Player Intelligence PRO computes it.
Since 2019, players have posted 125 complaints and 689 reviews about Duelz Casino on 6 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 95 reviews. That is 67% fewer complaints than in the 12 months before (15). Reviews are down 55% on the 12 months before (211). The average review rating fell from 2.47 to 2.44 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 46% of the 115 complaints with a labelled problem. Next come “Verification delay” (10%) and “Documents rejected or requested again” (8.7%). Complaints about “Withdrawal” make up 52% of those with a topic, against 29% across all brands.
Of the 124 complaints with a known outcome, 92% were resolved, against 59% across all brands. That puts Duelz Casino 310th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 97%.
Reviewers give Duelz Casino 2.05 out of 5 on average over 687 rated reviews, against 3.44 across all brands. 25% of the ratings are four or five stars, and 72% are one or two. The review sites’ own scores average 2.87 out of 5 across 3 sites. By that score, Duelz Casino ranks 2,722nd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (101 reviews), “Customer support” (78 reviews) and “Games” (58 reviews). The most common criticism concerns “Withdrawals” (344 reviews), “Customer support” (185 reviews) and “KYC / verification” (182 reviews).
The countries players state most often are United Kingdom (93%), New Zealand (1.6%) and Germany (1.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Duelz Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players disliked the lengthy verification process and the refusal to pay out winnings, with one player specifically mentioning a lack of legitimate reasons for the denial. Additionally, there were complaints about poor customer support, including unresponsive emails and disconnected live chat.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
39
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 2 |
| 2021 | 10 |
| 2022 | 28 |
| 2023 | 39 |
| 2024 | 21 |
| 2025 | 19 |
| 2026 | 5 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay46%53
- Verification delay10%12
- Documents rejected or requested again8.7%10
- Account closed7.8%9
- Account blocked7%8
- Bonus winnings confiscated4.3%5
- Self-exclusion3.5%4
- Withdrawal limits2.6%3
- Other problems9.6%11
Block 03
Complaint categories
- Withdrawal52%64
- KYC / verification22%27
- Account14%17
- Bonus4.8%6
- Responsible gambling3.2%4
- Other2.4%3
- Payments & refunds1.6%2
- Deposit0.8%1
Block 04
Complaint status
- Resolved91%114
- Unresolved8%10
- Open0.8%1
Block 05
Duelz Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Duelz Casino | All brands |
|---|---|---|
| Complaints resolved | 92% | 59% |
| Average review rating | 2.05 | 3.44 |
| Complaints per 100 reviews | 18.1 | 26.4 |
| Share of “Withdrawal” complaints | 52% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
206
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 37 |
| 2022 | 86 |
| 2023 | 115 |
| 2024 | 162 |
| 2025 | 206 |
| 2026 | 79 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars21%141
- 4 stars4.4%30
- 3 stars3.2%22
- 2 stars4.1%28
- 1 star68%466
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals15%101
- Customer support12%78
- Games8.7%58
- KYC / verification5%33
- Website & app4.2%28
- Bonuses4.1%27
Criticised
- Withdrawals52%344
- Customer support28%185
- KYC / verification27%182
- Account16%109
- Trust & licence16%104
- Fairness & RTP13%87
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
2.17
1.83
1.61
1.74
1.76
2.51
2.41
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 5 |
| 2020 | 2.17 |
| 2021 | 1.83 |
| 2022 | 1.61 |
| 2023 | 1.74 |
| 2024 | 1.76 |
| 2025 | 2.51 |
| 2026 | 2.41 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom93%701
- New Zealand1.6%12
- Germany1.5%11
- Canada0.7%5
- Finland0.5%4
- Norway0.5%4
- Sweden0.5%4
- Estonia0.3%2
- Bulgaria0.1%1
- Curaçao0.1%1
- Other countries0.7%5
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 5 | – | 79 | 2.41 |
| 2025 | 19 | 79% | 206 | 2.51 |
| 2024 | 21 | 95% | 162 | 1.76 |
| 2023 | 39 | 95% | 115 | 1.74 |
| 2022 | 28 | 89% | 86 | 1.61 |
| 2021 | 10 | 100% | 37 | 1.83 |
| 2020 | 2 | – | 3 | – |
| 2019 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 647 | 2.3 / 5 |
| Casino Guru | 90 | 12 | – |
| AskGamblers | 30 | 17 | 1.7 / 5 |
| Tribuna | – | 13 | 4.6 / 5 |
| Casinomeister | 3 | – | – |
| CasinoReviews | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about Duelz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
2.0 of 5 stars
- Complaint
KYC / verification
Resolved - Complaint
Account closed
ResolvedEstonia · Casino Guru
- Complaint
Self-exclusion
ResolvedCanada · Casino Guru
9 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, Tribuna.
Questions about Duelz Casino
Who owns Duelz Casino?
Duelz Casino is operated by SuprPlay Limited Casinos and runs under the SuprAffiliates affiliate programme.
Is Duelz Casino licensed?
Yes. Duelz Casino holds a licence from UK Gambling Commission.
When was Duelz Casino founded?
Duelz Casino launched in 2018.
Which currencies does Duelz Casino accept?
The one currency listed for Duelz Casino is British pounds sterling. Its site is available in one language: English.
What welcome bonuses does Duelz Casino offer?
5 welcome offers are listed for Duelz Casino. The first on the list is “100% up to C$100 and 200 extra spins”, with a 30× wagering requirement.
Which countries is Duelz Casino available in?
Duelz Casino is listed in 1 market: United Kingdom.
What do players say about Duelz Casino?
Players have filed 125 complaints and written 689 reviews about Duelz Casino. Players rate Duelz Casino 2.87 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Duelz Casino?
“Withdrawal delay” – 46% of the 115 complaints about Duelz Casino with a labelled problem. Followed by “Verification delay” (10%) and “Documents rejected or requested again” (8.7%).
Do players report withdrawal problems at Duelz Casino?
Withdrawals are the topic of 64 complaints about Duelz Casino: 52% of the 124 with a topic. The most common withdrawal problem is “Withdrawal delay” (83% of them). Of the withdrawal complaints with a known outcome, 97% were resolved.
Does Duelz Casino resolve player complaints?
92% of the 124 complaints about Duelz Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Duelz Casino is 310th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Duelz Casino?
Praised most: “Withdrawals”, “Customer support” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 25% of the rated reviews give four or five stars, and 72% give one or two.
How many complaints has Duelz Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 5 complaints about Duelz Casino. That is 67% fewer than in the 12 months before, when there were 15.
Where do Duelz Casino’s players come from?
The countries named most often in complaints and reviews about Duelz Casino are United Kingdom (93%), New Zealand (1.6%) and Germany (1.5%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with Duelz Casino, and ones players rate about the same.
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Rated alike by players
Casinos whose player rating is closest to that of Duelz Casino.
