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Casino profile
Mondcasino
Player complaints and reviews about Mondcasino, plus its operator (Mematogroup Affiliate), licences and welcome offers.
mondcasino.com
Profile
- Website
- mondcasino.com
- Established
- 2022
- Operator
- Mematogroup Affiliateaffiliate programme
- Company
- MOONSEEKER SRL
- Licences
- Languages
- English
- French
- German
- Norwegian
- Spanish
- Finnish
- Portuguese
- Currencies
- Euros
- US dollars
- Canadian dollars
- Norwegian kroner
- Australian dollars
- Bitcoin
- Bitcoin Cash
- Litecoin
- Ethereum
- Tether
- Ripple
- Monero
- TRON
About
Mondcasino belongs to the Mematogroup Affiliate affiliate programme. The site launched in 2022. It holds a licence from Anjouan Gaming Board. The interface is available in 7 languages, including English, French, German, Norwegian. 13 account currencies are listed, including Euros, US dollars, Canadian dollars, Norwegian kroner. We list 4 welcome offers.
Mondcasino is listed in 9 markets, among them Canada, Germany, France and Belgium. On the Mondcasino site for Portugal, we found a loyalty programme with 6 tiers. In Portugal, Mondcasino accepts 2 payment methods: Voltar and Item 2 of 13.
Markets
This brand is listed in 9 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
150% up to €600 at Mondcasino
- Bonus
- 150%
- Max bonus
- €600
- Min deposit
- €20
- Wagering
- No Wagering Bonuses
100% up to €500, 1st Deposit at Mondcasino
- Bonus
- 100%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- No Wagering Bonuses
- Max bet
- €3
50% up to €1000, 2nd Deposit at Mondcasino
- Bonus
- 50%
- Max bonus
- €1000
- Min deposit
- €20
- Wagering
- No Wagering Bonuses
- Max bet
- €3
Loyalty programme
6 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
Não importa se um jogador ganha ou perde, recompensamos constantemente todos os jogadores de forma igual.
Slots
Cassino ao vivo
Live RTP
Shows de jogo
Rápido e furioso
Recompensas
Indicar um amigo
Promoções
Tabelas de Classificação
Programa de Fidelidade
Clube VIP
Notícias e blog
Afiliados - 2
Obtenha todas as recompensas em forma de dinheiro real com apenas um clique.
Slots
Cassino ao vivo
Live RTP
Shows de jogo
Rápido e furioso
Recompensas
Indicar um amigo
Promoções
Tabelas de Classificação
Programa de Fidelidade
Clube VIP
Notícias e blog
Afiliados - 3
Receba cashback instantâneo, diário, semanal e mensal.
Slots
Cassino ao vivo
Live RTP
Shows de jogo
Rápido e furioso
Recompensas
Indicar um amigo
Promoções
Tabelas de Classificação
Programa de Fidelidade
Clube VIP
Notícias e blog
Afiliados - 4
Suba através de 60 níveis de fidelidade para 60 recompensas em dinheiro. Mais de €1,5 milhão em prêmios.
Slots
Cassino ao vivo
Live RTP
Shows de jogo
Rápido e furioso
Recompensas
Indicar um amigo
Promoções
Tabelas de Classificação
Programa de Fidelidade
Clube VIP
Notícias e blog
Afiliados - 5
Alcance o Nível Ouro e obtenha recompensas de cashback melhoradas e benefícios exclusivos do Clube VIP.
Slots
Cassino ao vivo
Live RTP
Shows de jogo
Rápido e furioso
Recompensas
Indicar um amigo
Promoções
Tabelas de Classificação
Programa de Fidelidade
Clube VIP
Notícias e blog
Afiliados - 6
Competições diárias, semanais e mensais com outros jogadores para ganhar mais.
Slots
Cassino ao vivo
Live RTP
Shows de jogo
Rápido e furioso
Recompensas
Indicar um amigo
Promoções
Tabelas de Classificação
Programa de Fidelidade
Clube VIP
Notícias e blog
Afiliados
Payment methods
2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Voltar | – | Other | – | – | – |
| Item 2 of 13 | – | Other | – | – | – |
Currency not stated on the page
Voltar
Other
–
Item 2 of 13
Other
–
Cashier read on August 11, 2026
Player Intelligence
162 records
What players report about Mondcasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
27
85% resolved, of those with a known outcome
Total reviews
135
Across all review sites
Player rating
4.1 / 5
Trustpilot 3.7 · AskGamblers 4.5
GEO markets
35
Countries stated on 69% of records
Mondcasino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Mondcasino, the way Player Intelligence PRO computes it.
Since 2021, players have posted 27 complaints and 135 reviews about Mondcasino on 3 sites. In the 12 months to November 5, 2026, they filed 4 complaints and posted 42 reviews.
The problem players report most often is “Bonus winnings confiscated”: 33% of the 27 complaints with a labelled problem. Next come “Account closed” (19%) and “Verification delay” (7.4%). Complaints about “Bonus” make up 37% of those with a topic, against 21% across all brands.
Of the 27 complaints with a known outcome, 85% were resolved, against 59% across all brands. That puts Mondcasino 605th of 1,917 casinos with at least 10 such complaints.
Reviewers give Mondcasino 4.06 out of 5 on average over 135 rated reviews, against 3.44 across all brands. 79% of the ratings are four or five stars, and 19% are one or two. The review sites’ own scores average 4.1 out of 5 across 2 sites. By that score, Mondcasino ranks 634th of 4,286 rated casinos. Reviewers most often praise “Customer support” (63 reviews), “Withdrawals” (62 reviews) and “Games” (55 reviews). The most common criticism concerns “Bonuses” (13 reviews), “Withdrawals” (12 reviews) and “Fairness & RTP” (10 reviews).
The countries players state most often are Germany (12%), Lithuania (9.8%) and Austria (7.1%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Mondcasino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciated the simple and well-designed platform, along with the quick loading times for games. The flexibility in payment methods, including both traditional and crypto options, was also a highlight for users.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
7
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 1 |
| 2022 | 7 |
| 2023 | 6 |
| 2024 | 5 |
| 2025 | 5 |
| 2026 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus winnings confiscated33%9
- Account closed19%5
- Verification delay7.4%2
- Withdrawal delay7.4%2
- Withdrawal refused7.4%2
- Winnings voided7.4%2
- Account not closed on request3.7%1
- Bonus not credited3.7%1
- Other problems11%3
Block 03
Complaint categories
- Bonus37%10
- Account22%6
- Withdrawal22%6
- KYC / verification11%3
- Payments & refunds3.7%1
- Technical3.7%1
Block 04
Complaint status
- Resolved85%23
- Unresolved15%4
Block 05
Mondcasino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Mondcasino | All brands |
|---|---|---|
| Complaints resolved | 85% | 59% |
| Average review rating | 4.06 | 3.44 |
| Complaints per 100 reviews | 20 | 26.4 |
| Share of “Bonus” complaints | 37% | 21% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
31
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 4 |
| 2022 | 26 |
| 2023 | 26 |
| 2024 | 22 |
| 2025 | 31 |
| 2026 | 26 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars72%97
- 4 stars6.7%9
- 3 stars2.2%3
- 1 star19%26
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support50%63
- Withdrawals50%62
- Games44%55
- Bonuses24%30
- Website & app22%28
- Deposits & payment methods18%23
Criticised
- Bonuses10%13
- Withdrawals9.6%12
- Fairness & RTP8%10
- Customer support8%10
- Website & app6.4%8
- Trust & licence6.4%8
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
3.91
4.43
4.07
4.1
3.81
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 4 |
| 2022 | 3.91 |
| 2023 | 4.43 |
| 2024 | 4.07 |
| 2025 | 4.1 |
| 2026 | 3.81 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany12%13
- Lithuania9.8%11
- Austria7.1%8
- Greece6.3%7
- Belgium5.4%6
- France5.4%6
- Norway4.5%5
- Sweden4.5%5
- Australia3.6%4
- Canada3.6%4
- Other countries38%43
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 3 | – | 26 | 3.81 |
| 2025 | 5 | – | 31 | 4.1 |
| 2024 | 5 | – | 22 | 4.07 |
| 2023 | 6 | – | 26 | 4.42 |
| 2022 | 7 | – | 26 | 3.9 |
| 2021 | 1 | – | 4 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 24 | 42 | – |
| AskGamblers | 3 | 47 | 4.5 / 5 |
| Trustpilot | – | 46 | 3.7 / 5 |
Block 13
Latest complaints and reviews
The newest records about Mondcasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Austria · Casino Guru
- Review
1.0 of 5 stars
France · Trustpilot
- Complaint
Account not closed on request
ResolvedNorway · Casino Guru
- Complaint
Winnings voided
ResolvedGreece · Casino Guru
- Complaint
Documents rejected or requested again
ResolvedIreland · Casino Guru
4 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Mondcasino
Who owns Mondcasino?
Mondcasino is operated by MOONSEEKER SRL and runs under the Mematogroup Affiliate affiliate programme.
Is Mondcasino licensed?
Yes. Mondcasino holds a licence from Anjouan Gaming Board.
When was Mondcasino founded?
Mondcasino launched in 2022.
Which currencies does Mondcasino accept?
Currencies listed for Mondcasino: Euros, US dollars, Canadian dollars, Norwegian kroner, Australian dollars, Bitcoin, Bitcoin Cash, Litecoin and 5 more. Its site is available in 7 languages: English, French, German, Norwegian and 3 more.
What welcome bonuses does Mondcasino offer?
4 welcome offers are listed for Mondcasino. The first on the list is “20 Free Spins at Mondcasino”.
Which countries is Mondcasino available in?
Mondcasino is listed in 9 markets: Australia, Belgium, Canada, Finland, France, Germany, Norway, Portugal and 1 more.
Which payment methods does Mondcasino accept in Portugal?
The Mondcasino cashier for Portugal lists 2 payment methods: Voltar, Item 2 of 13.
Does Mondcasino have a loyalty programme in Portugal?
Yes. Its loyalty programme for Portugal has 6 tiers.
What do players say about Mondcasino?
Players have filed 27 complaints and written 135 reviews about Mondcasino. Players rate Mondcasino 4.1 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Mondcasino?
“Bonus winnings confiscated” – 33% of the 27 complaints about Mondcasino with a labelled problem. Followed by “Account closed” (19%) and “Verification delay” (7.4%).
Do players report withdrawal problems at Mondcasino?
Withdrawals are the topic of 6 complaints about Mondcasino: 22% of the 27 with a topic. The most common withdrawal problem is “Withdrawal delay” (33% of them).
Does Mondcasino resolve player complaints?
85% of the 27 complaints about Mondcasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Mondcasino is 605th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Mondcasino?
Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 79% of the rated reviews give four or five stars, and 19% give one or two.
How many complaints has Mondcasino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 4 complaints about Mondcasino.
Where do Mondcasino’s players come from?
The countries named most often in complaints and reviews about Mondcasino are Germany (12%), Lithuania (9.8%) and Austria (7.1%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with Mondcasino, and ones players rate about the same.
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