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Casino profile

LyraCasino

Player complaints and reviews about LyraCasino, plus its operator (Grande Affiliates), licences and welcome offers.

lyracasino.com
lyracasino.com
Capture of the LyraCasino website

Profile

Website
lyracasino.com
Established
2021
Operator
Grande Affiliatesaffiliate programme
Company
SpectraWeb Services SRL
Licences
Languages
  • English
  • French
  • Norwegian
  • Finnish
  • German
  • Estonian
  • Polish
  • Spanish
  • Portuguese
  • Greek
  • Czech
Currencies
  • Euros
  • Canadian dollars
  • US dollars
  • New Zealand dollars
  • Norwegian kroner
  • South African Rand
  • Polish zlotys
  • Indian rupees
  • Brazilian reals
  • Swiss francs
  • Czech Republic korunas
  • ADA
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Dogecoin
  • TRON
  • Ripple Show more

About

LyraCasino belongs to the Grande Affiliates affiliate programme. The site launched in 2021. It holds licences from Anjouan Gaming Board, Estonian Tax and Customs Board, Kahnawake Gaming Commission. The interface is available in 11 languages, including English, French, Norwegian, Finnish. 20 account currencies are listed, including Euros, Canadian dollars, US dollars, New Zealand dollars. We list 7 welcome offers.

LyraCasino is listed in 17 markets, among them Canada, Germany, France and Belgium. On the LyraCasino site for Germany, we found 5 promotions. The registration form for Germany has 3 fields: e-mail, password and phone.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

3 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password
  3. Phone

Player Intelligence

33 records

What players report about LyraCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

10

90% resolved, of those with a known outcome

Total reviews

23

Across all review sites

Player rating

2.0 / 5

Trustpilot 2.0

GEO markets

11

Countries stated on 100% of records

LyraCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about LyraCasino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 10 complaints and 23 reviews about LyraCasino on 2 sites. In the 12 months to November 4, 2026, they filed 2 complaints and posted 1 review.

The problem players report most often is “Withdrawal delay”: 30% of the 10 complaints with a labelled problem. Next come “Deposit not credited” (10%) and “Deposit refused” (10%). Complaints about “Withdrawal” make up 40% of those with a topic, against 29% across all brands.

Of the 10 complaints with a known outcome, 90% were resolved, against 59% across all brands. That puts LyraCasino 401st of 1,917 casinos with at least 10 such complaints.

Reviewers give LyraCasino 2.3 out of 5 on average over 23 rated reviews, against 3.44 across all brands. 35% of the ratings are four or five stars, and 65% are one or two. The review sites’ own scores average 2.0 out of 5 on one site. By that score, LyraCasino ranks 3,679th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (6 reviews) and “Customer support” (5 reviews). The most common criticism concerns “Trust & licence” (8 reviews), “Customer support” (6 reviews) and “Withdrawals” (6 reviews).

The countries players state most often are Netherlands (27%), Sweden (21%) and Norway (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about LyraCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay30%3
  • Deposit not credited10%1
  • Deposit refused10%1
  • Verification delay10%1
  • Gambling limits10%1
  • Self-exclusion10%1
  • Support not responding10%1
  • Withdrawal refused10%1
Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal40%4
  • Deposit20%2
  • Responsible gambling20%2
  • KYC / verification10%1
  • Customer support10%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%9
  • Unresolved10%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

LyraCasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

LyraCasino against the market
MeasureLyraCasinoAll brands
Complaints resolved90%59%
Average review rating2.33.44
Complaints per 100 reviews43.526.4
Share of “Withdrawal” complaints40%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars26%6
  • 4 stars8.7%2
  • 1 star65%15
Share of 23 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals27%6
  • Customer support23%5
  • Website & app14%3
  • Games9.1%2
  • KYC / verification9.1%2
  • Deposits & payment methods4.5%1
Share of the 22 reviews that name at least one aspect.reviews

Criticised

  • Trust & licence36%8
  • Customer support27%6
  • Withdrawals27%6
  • Account23%5
  • Bonuses18%4
  • KYC / verification18%4
Share of the 22 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands27%9
  • Sweden21%7
  • Norway12%4
  • Austria9.1%3
  • Finland9.1%3
  • Germany6.1%2
  • Ireland3%1
  • Iceland3%1
  • Laos3%1
  • Lithuania3%1
  • Other countries3%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–1–
20250–7–
20242–1–
20234–7–
20221–4–
20211–3–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–182.0 / 5
Casino Guru105–

Block 13

Latest complaints and reviews

The newest records about LyraCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal refused

    Resolved

    Austria · Casino Guru

  • Review

    1.0 of 5 stars

    Netherlands · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Finland · Casino Guru

  • Review

    5.0 of 5 stars

    Sweden · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Netherlands · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about LyraCasino

Who owns LyraCasino?

LyraCasino is operated by SpectraWeb Services SRL and runs under the Grande Affiliates affiliate programme.

Is LyraCasino licensed?

Yes. LyraCasino holds 3 licences: Anjouan Gaming Board, Estonian Tax and Customs Board, Kahnawake Gaming Commission.

When was LyraCasino founded?

LyraCasino launched in 2021.

Which currencies does LyraCasino accept?

Currencies listed for LyraCasino: Euros, Canadian dollars, US dollars, New Zealand dollars, Norwegian kroner, South African Rand, Polish zlotys, Indian rupees and 12 more. Its site is available in 11 languages: English, French, Norwegian, Finnish and 7 more.

What welcome bonuses does LyraCasino offer?

7 welcome offers are listed for LyraCasino. The first on the list is “200% up to €1000, Welcome Bonus at LyraCasino”, with a 30× wagering requirement.

Which countries is LyraCasino available in?

LyraCasino is listed in 17 markets: Austria, Belgium, Brazil, Canada, Czechia, Estonia, Finland, France and 9 more.

What bonuses and promotions does LyraCasino run in Germany?

We read 5 live offers for Germany on the LyraCasino site itself.

What does LyraCasino ask for at registration in Germany?

The LyraCasino registration form for Germany has 3 fields: e-mail, password, phone.

What do players say about LyraCasino?

Players have filed 10 complaints and written 23 reviews about LyraCasino. Players rate LyraCasino 2.0 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at LyraCasino?

“Withdrawal delay” – 30% of the 10 complaints about LyraCasino with a labelled problem. Followed by “Deposit not credited” (10%) and “Deposit refused” (10%).

Do players report withdrawal problems at LyraCasino?

Withdrawals are the topic of 4 complaints about LyraCasino: 40% of the 10 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them).

Does LyraCasino resolve player complaints?

90% of the 10 complaints about LyraCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, LyraCasino is 401st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about LyraCasino?

Praised most: “Withdrawals” and “Customer support”. Criticised most: “Trust & licence”, “Customer support” and “Withdrawals”. 35% of the rated reviews give four or five stars, and 65% give one or two.

How many complaints has LyraCasino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 2 complaints about LyraCasino.

Where do LyraCasino’s players come from?

The countries named most often in complaints and reviews about LyraCasino are Netherlands (27%), Sweden (21%) and Norway (12%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with LyraCasino, and ones players rate about the same.