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Casino profile

Jokery Casino

Player complaints and reviews about Jokery Casino, plus its operator (Altair Affiliates), licences and welcome offers.

jokery.com
Capture of the Jokery Casino website

About

Jokery Casino belongs to the Altair Affiliates affiliate programme. The site launched in 2025. It holds a licence from Curacao Gaming Control Board. The interface is available in 13 languages, including English, German, Italian, Finnish. 18 account currencies are listed, including Euros, Norwegian kroner, Polish zlotys, Canadian dollars. We list 9 welcome offers.

Jokery Casino is listed in 16 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for Jokery Casino, as the licence register names it.

Legal name
Willx N.V.
Curaçao licence reference
OGL/2024/1647/0892
Registration number (Curaçao Chamber of Commerce)
161182

Markets

This brand is listed in 16 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

73 records

What players report about Jokery Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

19

95% resolved, of those with a known outcome

Total reviews

54

Across all review sites

Player rating

2.0 / 5

Trustpilot 2.0

GEO markets

18

Countries stated on 100% of records

Jokery Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Jokery Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 19 complaints and 54 reviews about Jokery Casino on 2 sites. In the 12 months to November 5, 2026, they filed 13 complaints and posted 47 reviews.

The problem players report most often is “Withdrawal delay”: 37% of the 19 complaints with a labelled problem. Next come “Bonus winnings confiscated” (16%) and “Documents rejected or requested again” (16%). Complaints about “Withdrawal” make up 58% of those with a topic, against 29% across all brands.

Of the 19 complaints with a known outcome, 95% were resolved, against 59% across all brands. That puts Jokery Casino 177th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Jokery Casino 1.76 out of 5 on average over 54 rated reviews, against 3.44 across all brands. 19% of the ratings are four or five stars, and 80% are one or two. The review sites’ own scores average 2.0 out of 5 on one site. By that score, Jokery Casino ranks 3,680th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (6 reviews) and “Customer support” (5 reviews). The most common criticism concerns “Withdrawals” (31 reviews), “Trust & licence” (19 reviews) and “Customer support” (15 reviews).

The countries players state most often are Germany (47%), Portugal (12%) and Spain (6.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Jokery Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay37%7
  • Bonus winnings confiscated16%3
  • Documents rejected or requested again16%3
  • Withdrawal refused16%3
  • Account not closed on request5.3%1
  • Verification delay5.3%1
  • Winnings voided5.3%1
Share of the 19 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal58%11
  • KYC / verification21%4
  • Bonus16%3
  • Account5.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved95%18
  • Unresolved5.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Jokery Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Jokery Casino against the market
MeasureJokery CasinoAll brands
Complaints resolved95%59%
Average review rating1.763.44
Complaints per 100 reviews35.226.4
Share of “Withdrawal” complaints58%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars13%7
  • 4 stars5.6%3
  • 3 stars1.9%1
  • 2 stars3.7%2
  • 1 star76%41
Share of 54 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals12%6
  • Customer support10%5
  • Bonuses6%3
  • Games6%3
  • Deposits & payment methods4%2
  • KYC / verification4%2
Share of the 50 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals62%31
  • Trust & licence38%19
  • Customer support30%15
  • KYC / verification20%10
  • Account10%5
  • Bonuses10%5
Share of the 50 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany47%34
  • Portugal12%9
  • Spain6.8%5
  • France6.8%5
  • Norway5.5%4
  • Austria2.7%2
  • Denmark2.7%2
  • Ireland2.7%2
  • Bangladesh1.4%1
  • Canada1.4%1
  • Other countries11%8
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261090%341.97
20259–201.4

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–502.0 / 5
Casino Guru194–

Block 13

Latest complaints and reviews

The newest records about Jokery Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    4.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Account not closed on request

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about Jokery Casino

Who owns Jokery Casino?

Jokery Casino is operated by Willx N.V. and runs under the Altair Affiliates affiliate programme.

Is Jokery Casino licensed?

Yes. Jokery Casino holds a licence from Curacao Gaming Control Board.

When was Jokery Casino founded?

Jokery Casino launched in 2025.

Which currencies does Jokery Casino accept?

Currencies listed for Jokery Casino: Euros, Norwegian kroner, Polish zlotys, Canadian dollars, Brazilian reals, Swiss francs, Czech Republic korunas, Japanese yen and 10 more. Its site is available in 13 languages: English, German, Italian, Finnish and 9 more.

What welcome bonuses does Jokery Casino offer?

9 welcome offers are listed for Jokery Casino. The first on the list is “125% up to €500, 3rd Deposit at Jokery Casino”, with a 35× wagering requirement.

Which countries is Jokery Casino available in?

Jokery Casino is listed in 16 markets: Austria, Belgium, Brazil, Canada, Czechia, Finland, France, Germany and 8 more.

What do players say about Jokery Casino?

Players have filed 19 complaints and written 54 reviews about Jokery Casino. Players rate Jokery Casino 2.0 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Jokery Casino?

“Withdrawal delay” – 37% of the 19 complaints about Jokery Casino with a labelled problem. Followed by “Bonus winnings confiscated” (16%) and “Documents rejected or requested again” (16%).

Do players report withdrawal problems at Jokery Casino?

Withdrawals are the topic of 11 complaints about Jokery Casino: 58% of the 19 with a topic. The most common withdrawal problem is “Withdrawal delay” (64% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Jokery Casino resolve player complaints?

95% of the 19 complaints about Jokery Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Jokery Casino is 177th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Jokery Casino?

Praised most: “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 19% of the rated reviews give four or five stars, and 80% give one or two.

How many complaints has Jokery Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 13 complaints about Jokery Casino.

Where do Jokery Casino’s players come from?

The countries named most often in complaints and reviews about Jokery Casino are Germany (47%), Portugal (12%) and Spain (6.8%).