100% up to €2,000 and up to 150 extra spins
- Bonus
- 100%
- Max bonus
- €2,000
- Free spins
- 150
- Min deposit
- €20
- Wagering
- 40x bonus + deposit
- Max bet
- €5
Wagering applies to deposit plus bonus.
Casino profile
LuckyWave Casino
Player complaints and reviews about LuckyWave Casino, plus its operator (Lum Partners), licences and welcome offers.
luckywave.com
Profile
- Website
- luckywave.com
- Established
- 2024
- Operator
- Lum Partnersaffiliate programme
- Company
- AMO GLOBAL S.R.L.
- Licences
- Unknown
- Languages
- English
- French
- Greek
- Currencies
- Euros
- British pounds sterling
- Tether
- Dogecoin
- Litecoin
- Ethereum
- Bitcoin
About
LuckyWave Casino belongs to the Lum Partners affiliate programme. The site launched in 2024. The interface is available in 3 languages: English, French, Greek. 7 account currencies are listed, including Euros, British pounds sterling, Tether, Dogecoin. We list 4 welcome offers.
LuckyWave Casino is listed in 3 markets: France, Belgium and United Kingdom.
Markets
This brand is listed in 3 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €3,000
- Bonus
- 100%
- Max bonus
- €3,000
- Min deposit
- €20
- Wagering
- 40x bonus + deposit
- Max bet
- €5
Wagering applies to deposit plus bonus.
100% up to €4,000
- Bonus
- 100%
- Max bonus
- €4,000
- Min deposit
- €40
- Wagering
- 40x bonus + deposit
- Max bet
- €5
Wagering applies to deposit plus bonus.
50% up to €6,000 and up to 150 extra spins
- Bonus
- 50%
- Max bonus
- €6,000
- Free spins
- 150
- Min deposit
- €20
- Wagering
- 40x bonus + deposit
- Max bet
- €5
Wagering applies to deposit plus bonus.
Player Intelligence
883 records
What players report about LuckyWave Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
34
62% resolved, of those with a known outcome
Total reviews
849
Across all review sites
Player rating
2.5 / 5
Trustpilot 2.5
GEO markets
25
Countries stated on 99% of records
LuckyWave Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about LuckyWave Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 34 complaints and 849 reviews about LuckyWave Casino on 4 sites. In the 12 months to November 4, 2026, they filed 23 complaints and posted 441 reviews. That is 130% more complaints than in the 12 months before (10). Reviews are up 8% on the 12 months before (407). The average review rating fell from 3.89 to 1.95 out of 5 year on year. Of the complaints with a known outcome, 52% were resolved in the last 12 months, against 80% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 27% of the 33 complaints with a labelled problem. Next come “Account not closed on request” (21%) and “Self-exclusion” (18%). Complaints about “Withdrawal” make up 38% of those with a topic, against 29% across all brands.
Of the 34 complaints with a known outcome, 62% were resolved, against 59% across all brands. That puts LuckyWave Casino 1,371st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 77%.
Reviewers give LuckyWave Casino 2.87 out of 5 on average over 842 rated reviews, against 3.44 across all brands. 46% of the ratings are four or five stars, and 49% are one or two. The review sites’ own scores average 2.5 out of 5 on one site. By that score, LuckyWave Casino ranks 3,148th of 4,286 rated casinos. Reviewers most often praise “Games” (154 reviews), “Withdrawals” (99 reviews) and “Customer support” (86 reviews). The most common criticism concerns “Withdrawals” (217 reviews), “Customer support” (175 reviews) and “Account” (148 reviews).
The countries players state most often are United Kingdom (55%), Netherlands (32%) and Germany (2.3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about LuckyWave Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Games clearly stand out, with reviewers frequently mentioning the diverse selection, while payments also receive positive attention. Customer support and bonuses have a slightly positive edge, though feedback is more balanced overall.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
22
20252026
| Period | Value |
|---|---|
| 2025 | 11 |
| 2026 | 22 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay27%9
- Account not closed on request21%7
- Self-exclusion18%6
- Bonus winnings confiscated9.1%3
- Withdrawal refused6.1%2
- Winnings voided6.1%2
- Account blocked3%1
- Bonus not credited3%1
- Other problems6.1%2
Block 03
Complaint categories
- Withdrawal38%13
- Account24%8
- Responsible gambling18%6
- Bonus12%4
- Deposit2.9%1
- KYC / verification2.9%1
- Payments & refunds2.9%1
Block 04
Complaint status
- Resolved62%21
- Unresolved38%13
Block 05
LuckyWave Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | LuckyWave Casino | All brands |
|---|---|---|
| Complaints resolved | 62% | 59% |
| Average review rating | 2.87 | 3.44 |
| Complaints per 100 reviews | 4 | 26.4 |
| Share of “Withdrawal” complaints | 38% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
469
202420252026
| Period | Value |
|---|---|
| 2024 | 17 |
| 2025 | 469 |
| 2026 | 363 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars37%309
- 4 stars9.7%82
- 3 stars4.4%37
- 2 stars2.6%22
- 1 star47%392
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games21%154
- Withdrawals14%99
- Customer support12%86
- Website & app10%75
- Bonuses9.4%68
- Fairness & RTP3%22
Criticised
- Withdrawals30%217
- Customer support24%175
- Account20%148
- Trust & licence19%137
- Bonuses11%80
- Responsible gambling9.1%66
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.41
3.83
1.63
202420252026
| Period | Value |
|---|---|
| 2024 | 3.41 |
| 2025 | 3.83 |
| 2026 | 1.63 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom55%477
- Netherlands32%275
- Germany2.3%20
- France1.8%16
- Austria1.6%14
- Belgium1.5%13
- Spain1%9
- Italy0.8%7
- United States0.8%7
- Ireland0.7%6
- Other countries3%26
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 22 | 50% | 363 | 1.63 |
| 2025 | 11 | 82% | 469 | 3.83 |
| 2024 | 0 | – | 17 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 829 | 2.5 / 5 |
| Casino Guru | 28 | 20 | – |
| Casinomeister | 5 | – | – |
| LCB | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about LuckyWave Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Netherlands · Trustpilot
- Review
1.0 of 5 stars
Netherlands · Trustpilot
- Complaint
Withdrawal delay
ResolvedGermany · Casino Guru
- Complaint
Withdrawal delay
ResolvedAustria · Casino Guru
- Complaint
Self-exclusion
Unresolved
26 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot.
Questions about LuckyWave Casino
Who owns LuckyWave Casino?
LuckyWave Casino is operated by AMO GLOBAL S.R.L. and runs under the Lum Partners affiliate programme.
When was LuckyWave Casino founded?
LuckyWave Casino launched in 2024.
Which currencies does LuckyWave Casino accept?
Currencies listed for LuckyWave Casino: Euros, British pounds sterling, Tether, Dogecoin, Litecoin, Ethereum, Bitcoin. Its site is available in 3 languages: English, French, Greek.
What welcome bonuses does LuckyWave Casino offer?
4 welcome offers are listed for LuckyWave Casino. The first on the list is “100% up to €2,000 and up to 150 extra spins”, with a 40× wagering requirement.
Which countries is LuckyWave Casino available in?
LuckyWave Casino is listed in 3 markets: Belgium, France, United Kingdom.
What do players say about LuckyWave Casino?
Players have filed 34 complaints and written 849 reviews about LuckyWave Casino. Players rate LuckyWave Casino 2.5 out of 5 on average on the 1 site that publishes a rating.
What do players complain about most at LuckyWave Casino?
“Withdrawal delay” – 27% of the 33 complaints about LuckyWave Casino with a labelled problem. Followed by “Account not closed on request” (21%) and “Self-exclusion” (18%).
Do players report withdrawal problems at LuckyWave Casino?
Withdrawals are the topic of 13 complaints about LuckyWave Casino: 38% of the 34 with a topic. The most common withdrawal problem is “Withdrawal delay” (69% of them). Of the withdrawal complaints with a known outcome, 77% were resolved.
Does LuckyWave Casino resolve player complaints?
62% of the 34 complaints about LuckyWave Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, LuckyWave Casino is 1,371st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about LuckyWave Casino?
Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Account”. 46% of the rated reviews give four or five stars, and 49% give one or two.
How many complaints has LuckyWave Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 23 complaints about LuckyWave Casino. That is 130% more than in the 12 months before, when there were 10.
Where do LuckyWave Casino’s players come from?
The countries named most often in complaints and reviews about LuckyWave Casino are United Kingdom (55%), Netherlands (32%) and Germany (2.3%).
Similar casinos
Casinos that share a market, a licence or an operator with LuckyWave Casino, and ones players rate about the same.
Other casinos in France
Other brands of Lum Partners
Rated alike by players
Casinos whose player rating is closest to that of LuckyWave Casino.
