Casino profile

Luckygem Casino

Player complaints and reviews about Luckygem Casino, plus its operator (Diamond Partners), licences and welcome offers.

About

Luckygem Casino belongs to the Diamond Partners affiliate programme. The site launched in 2025. It holds a licence from Costa Rica Gambling. The interface is available in 4 languages: English, German, Greek, Spanish. 13 account currencies are listed, including Euros, Bitcoin, Bitcoin Cash, Litecoin. We list 6 welcome offers.

Luckygem Casino is listed in 2 markets: Germany and Spain. On the Luckygem Casino site for Finland, we found 1 promotion.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

300% up to €5000 + 300 Free Spins at Luckygem Casino
Bonus
300%
Max bonus
€5000
Free spins
300
Min deposit
€500
Wagering
35xb
Wagering applies to the bonus amount.
250% up to €1000 + 250 Free Spins, 4th Deposit at Luckygem Casino
Bonus
250%
Max bonus
€1000
Free spins
250
Min deposit
€20
Wagering
35xb
Max bet
€5
Wagering applies to the bonus amount.
200% up to €1000 + 200 Free Spins, 3rd Deposit at Luckygem Casino
Bonus
200%
Max bonus
€1000
Free spins
200
Min deposit
€20
Wagering
35xb
Max bet
€5
Wagering applies to the bonus amount.
150% up to €500 + 150 Free Spins at Luckygem Casino
Bonus
150%
Max bonus
€500
Free spins
150
Min deposit
€100
Wagering
35xb
Wagering applies to the bonus amount.
150% up to €1000 + 100 Free Spins, 1st Deposit at Luckygem Casino
Bonus
150%
Max bonus
€1000
Free spins
100
Min deposit
€20
Wagering
35xb
Max bet
€1
Wagering applies to the bonus amount.
100% up to €1000 + 150 Free Spins, 2nd Deposit at Luckygem Casino
Bonus
100%
Max bonus
€1000
Free spins
150
Min deposit
€20
Wagering
35xb
Max bet
€5
Wagering applies to the bonus amount.

Promotions

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1st Welcome Bonus
PROMOTIONS
Privilege Wheel
Win up to €700 Bonus or 50 FS
Supercharge Bonus
up to 1,500 EUR
Highroller Bonus
150% Bonus
up to 1,500 EUR
Turbo Spins Bonus
Turbo 50 FS
at 1 EUR per spin
Live Reload
Live 100%
up to 500 EUR
Monday Reload
100 Free Spins
in "Coin…
Terms
1st Welcome Bonus
PROMOTIONS
Privilege Wheel
Win up to €700 Bonus or 50 FS
Supercharge Bonus
up to 1,500 EUR
Highroller Bonus
150% Bonus
up to 1,500 EUR
Turbo Spins Bonus
Turbo 50 FS
at 1 EUR per spin
Live Reload
Live 100%
up to 500 EUR
Monday Reload
100 Free Spins
in "Coin Volcano 2"
MidWeek Reload
50% Bonus
up to 500 EUR
25 FS Friday Reload
25 High-Value FS
in “SixSixSix”
Friday Cash Reload
Cash 75%
up to 1,000 EUR
WELCOME BONUSES
1st Welcome Bonus
150% Bonus
up to €1,000 + 100 FS
2nd Welcome Bonus
up to €1,000 + 150 FS
3rd Welcome Bonus
200% Bonus
up to €1,000 + 200 FS
4th Welcome Bonus
250% Bonus
up to €1,000 + 250 FS
SPORT BONUSES
1st Deposit Freebet
up to 300 EUR
2nd Deposit Freebet
up to 300 EUR
3rd Deposit Freebet
up to 600 EUR
Comboboost
up to 100%
profit per bet
MidWeek Freebet
Midweek freebet
up to 100 EUR
Weekend Freebet
Weekend freebet
up to 100 EUR
EVENTS
Spinoleague 2026
Spin Express
Million Drops
Soccer Early Payouts
ARCHIVE
Weekend Clash
Volt Boost
The eSoccer Masters
Jelly Express 2026
Promo code
My bonuses
LuckyGem Promotions – All Active Bonuses, Free Spins & Weekly Rewards
LuckyGem promotions are updated daily with 19+ active offers running simultaneously. Every bonus shows fixed values, clear wagering terms and no hidden conditions. Minimum deposit to activate any offer: 20 EUR. Standard wagering: ×35 within 7 days. Accepted payment methods: Visa, Mastercard, Revolut, Crypto. Casino Welcome Bonus – 150% up to 1,000 EUR + 100 Free Spins
First deposit at LuckyGem: 150% match up to 1,000 EUR + 100 Free Spins credited instantly. Deposit 100 EUR → play with 250 EUR. Deposit 667 EUR → claim the full 1,000 EUR bonus. Minimum deposit: 20 EUR. Wagering: ×35 within 7 days. Sports bettors can also take advantage of the offers available in the sportsbook. Sport Welcome Pack – 100%+100%+100% up to 1,200 EUR Total
Sports bettors receive three separate bonuses: 100% up to 300 EUR on deposit 1 · 100% up to 300 EUR on deposit 2 · 100% up to 600 EUR on deposit 3. Maximum total: 1,200 EUR. All three activate on the sportsbook. Players can also enjoy exclusive bonuses in the live casino. Friday Cash – 75% up to 1,000 EUR Every Friday
Every Friday: 75% reload bonus up to 1,000 EUR. No loyalty tier required – available to all registered players every week. Deposit Friday, play the weekend with extra funds through the casino lobby. Privilege Wheel – Guaranteed Prize Every Spin
Weekly spin with guaranteed rewards: up to €700 bonus cash or 50 Free Spins per spin. No empty outcomes – every spin produces a real prize. Rewards can be claimed and managed directly through the mobile app. Supercharge – 100% up to 1,500 EUR
100% match up to 1,500 EUR on a single mid-week deposit – one of the highest-cap reload bonuses on the platform. Designed for players making larger deposits who want proportionally larger bonus value. Highroller Bonus – 150% up to 1,500 EUR
High-stake players unlock 150% match up to 1,500 EUR – the highest match rate in the casino bonus catalogue. A 1,000 EUR deposit returns 1,500 EUR in bonus funds. Comboboost – Up to 100% Extra Profit on Accumulators
Every qualifying accumulator in the sportsbook earns an automatic Comboboost applied to winnings. More selections = higher boost percentage, up to 100% extra profit on winning parlays. No opt-in needed – applies automatically. Live Reload – 100% up to 500 EUR
Live casino dedicated bonus: 100% match up to 500 EUR for use at live roulette, live blackjack, live baccarat and all live dealer tables. Monday Reload, MidWeek Reload and Turbo Spins
Every Monday: 50 Free Spins on Le King after a qualifying deposit – spins credited automatically, no bonus code required. Every Wednesday: 50% match up to 500 EUR applicable across the casino and live casino lobby. Turbo Spins: 50 Free Spins at 1 EUR/spin – total spin value 50 EUR, 10× the win potential of standard 0.10 EUR spins. Every Friday alongside Friday Cash: 25 premium Free Spins on SixSixSix at 1 EUR per spin. VIP Cashback – Up to 20%/Week + Rakeback Up to 15%
Five VIP tiers – Topaz Star, Jade Ace, Sapphire Master, Emerald Guru, Ruby Legend – deliver weekly cashback on net losses (up to 20%) and ongoing rakeback on all wagers (up to 15%), applied automatically. Higher tiers add exclusive tournaments, personalised bonuses, priority withdrawals and a dedicated VIP Manager. How Bonus Wagering Works at LuckyGem
The standard wagering requirement is ×35 within 7 days. A 100 EUR bonus requires 3,500 EUR in total wagers within 7 days to convert to withdrawable cash. The Bonus Friendly game collection shows all titles contributing 100% toward wagering. Free spin winnings carry the same ×35 requirement. The 25 FS Friday offer stacks with Friday Cash – activate both on the same Friday for simultaneous cash bonus and premium free spins. All 19+ active promotions are visible with full individual terms at luckygem.com/promotions. Customer support is available 24/7 via live chat. Missions, Tournaments and All Payment Methods
LuckyGem runs a Missions system with daily and weekly objectives – complete assigned tasks to earn bonus cash, free spins or Store points without making an additional deposit. Tournament events let you compete on real-money leaderboards against other players; free-entry formats are always available. The Store converts accumulated loyalty points into bonus cash or free spins redeemable at any time. A player active on Friday can claim Friday Cash, the 25 FS Friday offer, Comboboost on their sportsbook accumulator and a Missions bonus within the same 24-hour window. Every deposit method – Visa, Mastercard, Revolut, Crypto – qualifies for all active bonuses from the minimum 20 EUR first deposit. Deposits are processed instantly with no platform fees.
Privacy Policy
AML And KYC Policy
Payment Policy
Cookies Policy
Bonus Policy

Player Intelligence

550 records

What players report about Luckygem Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

77% resolved, of those with a known outcome

Total reviews

520

Across all review sites

Player rating

3.35 / 5

Trustpilot 3.3 · AskGamblers 2.25 · Tribuna 4.5

GEO markets

Countries stated on 97% of records

Luckygem Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Luckygem Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 30 complaints and 520 reviews about Luckygem Casino on 4 sites. In the 12 months to November 5, 2026, they filed 23 complaints and posted 414 reviews. Reviews are up 294% on the 12 months before (105). The average review rating fell from 4.39 to 3.26 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 38% of the 29 complaints with a labelled problem. Next come “Withdrawal limits” (10%) and “Account blocked” (6.9%). Complaints about “Withdrawal” make up 60% of those with a topic, against 29% across all brands.

Of the 30 complaints with a known outcome, 77% were resolved, against 59% across all brands. That puts Luckygem Casino 946th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 89%.

Reviewers give Luckygem Casino 3.49 out of 5 on average over 519 rated reviews, against 3.44 across all brands. 61% of the ratings are four or five stars, and 35% are one or two. The review sites’ own scores average 3.35 out of 5 across 3 sites. By that score, Luckygem Casino ranks 1,843rd of 4,286 rated casinos. Reviewers most often praise “Customer support” (82 reviews), “Withdrawals” (73 reviews) and “Games” (65 reviews). The most common criticism concerns “Withdrawals” (139 reviews), “Customer support” (90 reviews) and “Trust & licence” (73 reviews).

The countries players state most often are Netherlands (50%), Greece (19%) and Germany (9.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Luckygem Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players expressed frustration over unresolved issues with deposits, with one user mentioning a case that lasted half a year without resolution. They felt misled by the casino's claims regarding their transaction history, leading to a strong recommendation against using the casino.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20252026

Complaints count

Period	Value
2025	8
2026	21

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay38%11
Withdrawal limits10%3
Account blocked6.9%2
Self-exclusion6.9%2
Winnings voided6.9%2
Account closed3.4%1
Bonus winnings confiscated3.4%1
Deposit not credited3.4%1
Other problems21%6

Share of the 29 complaints with a labelled problem.complaints

Block 03

Share of complaints by category.complaints

Block 04

Complaint status

Resolved77%23
Unresolved23%7

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Luckygem Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Luckygem Casino against the market
Measure	Luckygem Casino	All brands
Complaints resolved	77%	59%
Average review rating	3.49	3.44
Complaints per 100 reviews	5.8	26.4
Share of “Withdrawal” complaints	60%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

301

20252026

Reviews count

Period	Value
2025	219
2026	301

Block 07

Review stars

How the rated reviews split by star.

5 stars53%274
4 stars8.1%42
3 stars4.4%23
2 stars4.4%23
1 star30%157

Share of 519 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Customer support22%82
Withdrawals19%73
Games17%65
Website & app7.9%30
Bonuses7.7%29
Trust & licence6.3%24

Share of the 378 reviews that name at least one aspect.reviews

Criticised

Withdrawals37%139
Customer support24%90
Trust & licence19%73
Account11%41
Bonuses7.1%27
KYC / verification6.6%25

Share of the 378 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.46

2.77

20252026

Rating history

Period	Value
2025	4.46
2026	2.77

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Netherlands50%268
Greece19%102
Germany9.6%51
France7.5%40
Spain4.9%26
United Kingdom1.3%7
India1.1%6
Norway1.1%6
Poland1.1%6
Czechia0.6%3
Other countries3.4%18

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	21	67%	301	2.78
2025	8	–	219	4.46

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	499	3.3 / 5
Casino Guru	28	6	–
Tribuna	–	13	4.5 / 5
AskGamblers	2	2	2.25 / 5

Block 13

Latest complaints and reviews

The newest records about Luckygem Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 2, 2026
1.0 of 5 stars
Netherlands · Trustpilot
ReviewNov 1, 2026
2.0 of 5 stars
India · Trustpilot
ComplaintSep 1, 2026
Withdrawal delay
Resolved
Spain · Casino Guru
ComplaintSep 1, 2026
Withdrawal delay
Resolved
Greece · Casino Guru
ComplaintAug 12, 2026
Withdrawal delay
Resolved
Greece · Casino Guru

44 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Luckygem Casino

Who owns Luckygem Casino?

Luckygem Casino is operated by SOCIEDAD DE RESPONSABILIDAD LIMITADA and runs under the Diamond Partners affiliate programme.

Is Luckygem Casino licensed?

Yes. Luckygem Casino holds a licence from Costa Rica Gambling.

When was Luckygem Casino founded?

Luckygem Casino launched in 2025.

Which currencies does Luckygem Casino accept?

Currencies listed for Luckygem Casino: Euros, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, Dash, Dogecoin and 5 more. Its site is available in 4 languages: English, German, Greek, Spanish.

What welcome bonuses does Luckygem Casino offer?

6 welcome offers are listed for Luckygem Casino. The first on the list is “300% up to €5000 + 300 Free Spins at Luckygem Casino”, with a 35× wagering requirement.

Which countries is Luckygem Casino available in?

Luckygem Casino is listed in 2 markets: Germany, Spain.

What bonuses and promotions does Luckygem Casino run in Finland?

We read 1 live offer for Finland on the Luckygem Casino site itself.

What do players say about Luckygem Casino?

Players have filed 30 complaints and written 520 reviews about Luckygem Casino. Players rate Luckygem Casino 3.35 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Luckygem Casino?

“Withdrawal delay” – 38% of the 29 complaints about Luckygem Casino with a labelled problem. Followed by “Withdrawal limits” (10%) and “Account blocked” (6.9%).

Do players report withdrawal problems at Luckygem Casino?

Withdrawals are the topic of 18 complaints about Luckygem Casino: 60% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (61% of them). Of the withdrawal complaints with a known outcome, 89% were resolved.

Does Luckygem Casino resolve player complaints?

77% of the 30 complaints about Luckygem Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Luckygem Casino is 946th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Luckygem Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 61% of the rated reviews give four or five stars, and 35% give one or two.

How many complaints has Luckygem Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 23 complaints about Luckygem Casino.

Where do Luckygem Casino’s players come from?

The countries named most often in complaints and reviews about Luckygem Casino are Netherlands (50%), Greece (19%) and Germany (9.6%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.