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Luckygem Casinoin Germany

Player reviews and complaints from independent sites, alongside the facts we have recorded about Luckygem Casino and its operator (Diamond Partners).

luckygem.com
luckygem.com
Capture of the Luckygem Casino website

Profile

Website
luckygem.com
Established
2025
Operator
Diamond Partnersaffiliate programme
Company
SOCIEDAD DE RESPONSABILIDAD LIMITADA
Licences
Languages
  • English
  • German
  • Greek
  • Spanish
Currencies
  • Euros
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Ethereum
  • Tether
  • Dash
  • Dogecoin
  • ADA
  • Ripple
  • Binance Coin
  • TRON
  • USD Coin

About

Luckygem Casino is an online casino operating under the Diamond Partners affiliate programme. The site launched in 2025. It holds a licence from Costa Rica Gambling. The interface is available in 4 languages, among them English, German, Greek, Spanish. Accounts can be held in 13 currencies — Euros, Bitcoin, Bitcoin Cash, Litecoin. Our database holds 6 welcome offers.

What we collected for the Germany market on Luckygem Casino: 4 live offers. 3 loyalty tiers.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

  1. 1

    Level up bonus

    Level up to claim all prizes up to 13 500 EUR + 4 500 FS

  2. 2

    Cashback & Rakeback

    Cashback up to 20% and rakeback up to 15%

  3. 3

    Exclusive Promo

    Access to unique bonuses and exciting activities

Player Intelligence

479 records

What players report about Luckygem Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

29

75% resolved, of those with a known outcome

Total reviews

450

Across all review sites

Player rating

3.38 / 5

Trustpilot 3.4 · AskGamblers 2.25 · Tribuna 4.5

GEO markets

20

Countries stated on 98% of records

AI-generated summary of player reviews

Players expressed frustration over unresolved issues with deposits, with one user mentioning a case that lasted half a year without resolution. They felt misled by the casino's claims regarding their transaction history, leading to a strong recommendation against using the casino.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint categories

  • Withdrawal59%17
  • Account21%6
  • Responsible gambling6.9%2
  • Technical3.4%1
  • Payments & refunds3.4%1
  • Deposit3.4%1
  • KYC / verification3.4%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved72%21
  • Unresolved24%7
  • Open3.4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Player ratings from Trustpilot, AskGamblers, Tribuna.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.