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Casino profile

Luckygem Casino

Player complaints and reviews about Luckygem Casino, plus its operator (Diamond Partners), licences and welcome offers.

luckygem.com
luckygem.com
Capture of the Luckygem Casino website

Profile

Website
luckygem.com
Established
2025
Operator
Diamond Partnersaffiliate programme
Company
SOCIEDAD DE RESPONSABILIDAD LIMITADA
Licences
Languages
  • English
  • German
  • Greek
  • Spanish
Currencies
  • Euros
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Ethereum
  • Tether
  • Dash
  • Dogecoin
  • ADA
  • Ripple
  • Binance Coin
  • TRON
  • USD Coin

About

Luckygem Casino belongs to the Diamond Partners affiliate programme. The site launched in 2025. It holds a licence from Costa Rica Gambling. The interface is available in 4 languages: English, German, Greek, Spanish. 13 account currencies are listed, including Euros, Bitcoin, Bitcoin Cash, Litecoin. We list 6 welcome offers.

Luckygem Casino is listed in 2 markets: Germany and Spain. On the Luckygem Casino site for Germany, we found 4 promotions and a loyalty programme with 3 tiers.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Level up bonus

    Level up to claim all prizes up to 13 500 EUR + 4 500 FS

  2. 2

    Cashback & Rakeback

    Cashback up to 20% and rakeback up to 15%

  3. 3

    Exclusive Promo

    Access to unique bonuses and exciting activities

Player Intelligence

550 records

What players report about Luckygem Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

30

77% resolved, of those with a known outcome

Total reviews

520

Across all review sites

Player rating

3.35 / 5

Trustpilot 3.3 · AskGamblers 2.25 · Tribuna 4.5

GEO markets

23

Countries stated on 97% of records

Luckygem Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Luckygem Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 30 complaints and 520 reviews about Luckygem Casino on 4 sites. In the 12 months to November 5, 2026, they filed 23 complaints and posted 414 reviews. Reviews are up 294% on the 12 months before (105). The average review rating fell from 4.39 to 3.26 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 38% of the 29 complaints with a labelled problem. Next come “Withdrawal limits” (10%) and “Account blocked” (6.9%). Complaints about “Withdrawal” make up 60% of those with a topic, against 29% across all brands.

Of the 30 complaints with a known outcome, 77% were resolved, against 59% across all brands. That puts Luckygem Casino 946th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 89%.

Reviewers give Luckygem Casino 3.49 out of 5 on average over 519 rated reviews, against 3.44 across all brands. 61% of the ratings are four or five stars, and 35% are one or two. The review sites’ own scores average 3.35 out of 5 across 3 sites. By that score, Luckygem Casino ranks 1,843rd of 4,286 rated casinos. Reviewers most often praise “Customer support” (82 reviews), “Withdrawals” (73 reviews) and “Games” (65 reviews). The most common criticism concerns “Withdrawals” (139 reviews), “Customer support” (90 reviews) and “Trust & licence” (73 reviews).

The countries players state most often are Netherlands (50%), Greece (19%) and Germany (9.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Luckygem Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players expressed frustration over unresolved issues with deposits, with one user mentioning a case that lasted half a year without resolution. They felt misled by the casino's claims regarding their transaction history, leading to a strong recommendation against using the casino.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay38%11
  • Withdrawal limits10%3
  • Account blocked6.9%2
  • Self-exclusion6.9%2
  • Winnings voided6.9%2
  • Account closed3.4%1
  • Bonus winnings confiscated3.4%1
  • Deposit not credited3.4%1
  • Other problems21%6
Share of the 29 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal60%18
  • Account10%3
  • Deposit6.7%2
  • Payments & refunds6.7%2
  • Responsible gambling6.7%2
  • Bonus3.3%1
  • KYC / verification3.3%1
  • Technical3.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved77%23
  • Unresolved23%7
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Luckygem Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Luckygem Casino against the market
MeasureLuckygem CasinoAll brands
Complaints resolved77%59%
Average review rating3.493.44
Complaints per 100 reviews5.826.4
Share of “Withdrawal” complaints60%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars53%274
  • 4 stars8.1%42
  • 3 stars4.4%23
  • 2 stars4.4%23
  • 1 star30%157
Share of 519 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support22%82
  • Withdrawals19%73
  • Games17%65
  • Website & app7.9%30
  • Bonuses7.7%29
  • Trust & licence6.3%24
Share of the 378 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals37%139
  • Customer support24%90
  • Trust & licence19%73
  • Account11%41
  • Bonuses7.1%27
  • KYC / verification6.6%25
Share of the 378 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands50%268
  • Greece19%102
  • Germany9.6%51
  • France7.5%40
  • Spain4.9%26
  • United Kingdom1.3%7
  • India1.1%6
  • Norway1.1%6
  • Poland1.1%6
  • Czechia0.6%3
  • Other countries3.4%18
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262167%3012.78
20258–2194.46

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4993.3 / 5
Casino Guru286–
Tribuna–134.5 / 5
AskGamblers222.25 / 5

Block 13

Latest complaints and reviews

The newest records about Luckygem Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Netherlands · Trustpilot

  • Review

    2.0 of 5 stars

    India · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Spain · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Greece · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Greece · Casino Guru

44 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Luckygem Casino

Who owns Luckygem Casino?

Luckygem Casino is operated by SOCIEDAD DE RESPONSABILIDAD LIMITADA and runs under the Diamond Partners affiliate programme.

Is Luckygem Casino licensed?

Yes. Luckygem Casino holds a licence from Costa Rica Gambling.

When was Luckygem Casino founded?

Luckygem Casino launched in 2025.

Which currencies does Luckygem Casino accept?

Currencies listed for Luckygem Casino: Euros, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, Dash, Dogecoin and 5 more. Its site is available in 4 languages: English, German, Greek, Spanish.

What welcome bonuses does Luckygem Casino offer?

6 welcome offers are listed for Luckygem Casino. The first on the list is “300% up to €5000 + 300 Free Spins at Luckygem Casino”, with a 35× wagering requirement.

Which countries is Luckygem Casino available in?

Luckygem Casino is listed in 2 markets: Germany, Spain.

What bonuses and promotions does Luckygem Casino run in Germany?

We read 4 live offers for Germany on the Luckygem Casino site itself.

Does Luckygem Casino have a loyalty programme in Germany?

Yes. Its loyalty programme for Germany has 3 tiers.

What do players say about Luckygem Casino?

Players have filed 30 complaints and written 520 reviews about Luckygem Casino. Players rate Luckygem Casino 3.35 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Luckygem Casino?

“Withdrawal delay” – 38% of the 29 complaints about Luckygem Casino with a labelled problem. Followed by “Withdrawal limits” (10%) and “Account blocked” (6.9%).

Do players report withdrawal problems at Luckygem Casino?

Withdrawals are the topic of 18 complaints about Luckygem Casino: 60% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (61% of them). Of the withdrawal complaints with a known outcome, 89% were resolved.

Does Luckygem Casino resolve player complaints?

77% of the 30 complaints about Luckygem Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Luckygem Casino is 946th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Luckygem Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 61% of the rated reviews give four or five stars, and 35% give one or two.

How many complaints has Luckygem Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 23 complaints about Luckygem Casino.

Where do Luckygem Casino’s players come from?

The countries named most often in complaints and reviews about Luckygem Casino are Netherlands (50%), Greece (19%) and Germany (9.6%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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