Up to 30% Cashback Bonus at Lucky Star Casino
- Bonus
- 30%
- Wagering
- No Wagering Bonuses
Casino profile
Lucky Star Casino
Player complaints and reviews about Lucky Star Casino, plus its operator (Lucky Star Affiliates), licences and welcome offers.
lucky-star.game
Profile
- Website
- lucky-star.game
- Established
- 2023
- Operator
- Lucky Star Affiliatesaffiliate programme
- Company
- WUNGroup B.V.
- Licences
- Languages
- English
- French
- Azerbaijani
- Hindi
- Indonesian
- Malaysian
- Portuguese
- Spanish
- Thai
- Turkish
- Uzbek
- Currencies
- Euros
- US dollars
- Hong Kong dollars
- Thai baht
- Chinese yuan
- Bitcoin
- Litecoin
- Dogecoin
- Dash
- Ethereum
- Tether
- Monero
- Ripple
- USD Coin
- Bitcoin Cash
- Binance Coin
- TRON
About
Lucky Star Casino belongs to the Lucky Star Affiliates affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 11 languages, including English, French, Azerbaijani, Hindi. 17 account currencies are listed, including Euros, US dollars, Hong Kong dollars, Thai baht. We list one welcome offer.
Lucky Star Casino is listed in 10 markets, among them France, Belgium, Spain and Portugal. On the Lucky Star Casino site for Canada, we found 1 promotion.
Licensee
The company that holds the Curaçao licence for Lucky Star Casino, as the licence register names it.
- Legal name
- WUNGroup B.V.
- Curaçao licence reference
- OGL/2024/1382/0969
- Registration number (Curaçao Chamber of Commerce)
- 160576
- Incorporated
- 2022
Markets
This brand is listed in 10 markets. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Promotions
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Cashback up to 30 % at the casino
CASHBACK PERCENTAGE
The cashback percentage is determined by the total amount of all bets placed by the player in games in the "Slots" category over the week. Only personal funds lost from the real balance are considered when calculating cashback
Cashback Bet…
Player Intelligence
263 records
What players report about Lucky Star Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
51
68% resolved, of those with a known outcome
Total reviews
212
Across all review sites
Player rating
3.84 / 5
AskGamblers 4.75 · Trustpilot 1.4 · casino.ru 4.7 · Tribuna 4.5
GEO markets
19
Countries stated on 49% of records
Lucky Star Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Lucky Star Casino, the way Player Intelligence PRO computes it.
Since 2016, players have posted 51 complaints and 212 reviews about Lucky Star Casino on 8 sites. In the 12 months to November 4, 2026, they filed 22 complaints and posted 172 reviews. Reviews are up 719% on the 12 months before (21). The average review rating rose from 2.81 to 3.84 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 45% of the 47 complaints with a labelled problem. Next come “Deposit not credited” (11%) and “Withdrawal refused” (11%). Complaints about “Withdrawal” make up 55% of those with a topic, against 29% across all brands.
Of the 47 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts Lucky Star Casino 1,237th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 84%.
Reviewers give Lucky Star Casino 3.7 out of 5 on average over 211 rated reviews, against 3.44 across all brands. 69% of the ratings are four or five stars, and 26% are one or two. The review sites’ own scores average 3.84 out of 5 across 4 sites. By that score, Lucky Star Casino ranks 1,066th of 4,286 rated casinos. Reviewers most often praise “Website & app” (72 reviews), “Games” (55 reviews) and “Withdrawals” (50 reviews). The most common criticism concerns “Website & app” (52 reviews), “Withdrawals” (52 reviews) and “Customer support” (39 reviews).
The countries players state most often are India (40%), Argentina (29%) and Australia (6.2%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Lucky Star Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the fast loading times for game thumbnails and the smooth withdrawal process, which provides clear status updates without needing to contact support. The variety of games available and the ease of navigation contribute to a positive gaming experience, making it easy for players to find and enjoy their favorite games.
Players dislike the lack of options for account security, such as enabling two-factor authentication and the absence of notifications for withdrawal status changes. Additionally, there are complaints about the limited filtering options for games and the lack of a loyalty program or rewards for regular players.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
19
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 4 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 15 |
| 2026 | 19 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay45%21
- Deposit not credited11%5
- Withdrawal refused11%5
- Verification delay6.4%3
- Account closed4.3%2
- Bonus not credited4.3%2
- Missing funds4.3%2
- Gambling limits4.3%2
- Other problems11%5
Block 03
Complaint categories
- Withdrawal55%28
- Deposit9.8%5
- Account7.8%4
- Payments & refunds7.8%4
- Bonus5.9%3
- KYC / verification5.9%3
- Responsible gambling5.9%3
- Technical2%1
Block 04
Complaint status
- Resolved63%32
- Unresolved29%15
- No status published3.9%2
- Open3.9%2
Block 05
Lucky Star Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Lucky Star Casino | All brands |
|---|---|---|
| Complaints resolved | 68% | 59% |
| Average review rating | 3.7 | 3.44 |
| Complaints per 100 reviews | 24.1 | 26.4 |
| Share of “Withdrawal” complaints | 55% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
165
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 8 |
| 2024 | 1 |
| 2025 | 34 |
| 2026 | 165 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars58%123
- 4 stars10%22
- 3 stars5.2%11
- 2 stars1.9%4
- 1 star24%51
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Website & app35%72
- Games26%55
- Withdrawals24%50
- Deposits & payment methods18%37
- Trust & licence12%25
- Customer support12%24
Criticised
- Website & app25%52
- Withdrawals25%52
- Customer support19%39
- Trust & licence12%25
- Bonuses10%21
- Games8.7%18
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2
1
4.57
1
3.34
3.81
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 4.57 |
| 2024 | 1 |
| 2025 | 3.34 |
| 2026 | 3.81 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- India40%52
- Argentina29%38
- Australia6.2%8
- Chile4.6%6
- Ireland2.3%3
- United States2.3%3
- Brazil1.5%2
- Côte d’Ivoire1.5%2
- Germany1.5%2
- France1.5%2
- Other countries9.2%12
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 19 | 76% | 165 | 3.81 |
| 2025 | 15 | 60% | 34 | 3.34 |
| 2024 | 1 | – | 1 | – |
| 2023 | 1 | – | 8 | – |
| 2022 | 2 | – | 3 | – |
| 2021 | 2 | – | 1 | – |
| 2020 | 2 | – | 0 | – |
| 2019 | 4 | – | 0 | – |
| 2018 | 1 | – | 0 | – |
| 2017 | 1 | – | 0 | – |
| 2016 | 2 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 12 | 91 | 4.75 / 5 |
| Casino Guru | 29 | 46 | – |
| Trustpilot | – | 50 | 1.4 / 5 |
| Tribuna | – | 17 | 4.5 / 5 |
| casino.ru | – | 7 | 4.7 / 5 |
| Casinomeister | 5 | – | – |
| CasinoReviews | 4 | – | – |
| latestcasinobonuses.bet | 1 | 1 | – |
Block 13
Latest complaints and reviews
The newest records about Lucky Star Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Withdrawal delay
OpenChile · Casino Guru
- Review
1.0 of 5 stars
India · Trustpilot
- Review
2.0 of 5 stars
- Complaint
Withdrawal delay
OpenArgentina · Casino Guru
- Complaint
Withdrawal delay
ResolvedBrazil · Casino Guru
8 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot, casino.ru, Tribuna.
Questions about Lucky Star Casino
Who owns Lucky Star Casino?
Lucky Star Casino is operated by WUNGroup B.V. and runs under the Lucky Star Affiliates affiliate programme.
Is Lucky Star Casino licensed?
Yes. Lucky Star Casino holds a licence from Curacao Gaming Control Board.
When was Lucky Star Casino founded?
Lucky Star Casino launched in 2023.
Which currencies does Lucky Star Casino accept?
Currencies listed for Lucky Star Casino: Euros, US dollars, Hong Kong dollars, Thai baht, Chinese yuan, Bitcoin, Litecoin, Dogecoin and 9 more. Its site is available in 11 languages: English, French, Azerbaijani, Hindi and 7 more.
What welcome bonuses does Lucky Star Casino offer?
One welcome offer is listed for Lucky Star Casino. The first on the list is “Up to 30% Cashback Bonus at Lucky Star Casino”.
Which countries is Lucky Star Casino available in?
Lucky Star Casino is listed in 10 markets: Austria, Azerbaijan, Belgium, France, India, Indonesia, Malaysia, Portugal and 2 more.
What bonuses and promotions does Lucky Star Casino run in Canada?
We read 1 live offer for Canada on the Lucky Star Casino site itself.
What do players say about Lucky Star Casino?
Players have filed 51 complaints and written 212 reviews about Lucky Star Casino. Players rate Lucky Star Casino 3.84 out of 5 on average across the 4 sites that publish one.
What do players complain about most at Lucky Star Casino?
“Withdrawal delay” – 45% of the 47 complaints about Lucky Star Casino with a labelled problem. Followed by “Deposit not credited” (11%) and “Withdrawal refused” (11%).
Do players report withdrawal problems at Lucky Star Casino?
Withdrawals are the topic of 28 complaints about Lucky Star Casino: 55% of the 51 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them). Of the withdrawal complaints with a known outcome, 84% were resolved.
Does Lucky Star Casino resolve player complaints?
68% of the 47 complaints about Lucky Star Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Lucky Star Casino is 1,237th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Lucky Star Casino?
Praised most: “Website & app”, “Games” and “Withdrawals”. Criticised most: “Website & app”, “Withdrawals” and “Customer support”. 69% of the rated reviews give four or five stars, and 26% give one or two.
How many complaints has Lucky Star Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 22 complaints about Lucky Star Casino.
Where do Lucky Star Casino’s players come from?
The countries named most often in complaints and reviews about Lucky Star Casino are India (40%), Argentina (29%) and Australia (6.2%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with Lucky Star Casino, and ones players rate about the same.
Other casinos in Indonesia
Other casinos licensed by Curacao Gaming Control Board
Other brands of Lucky Star Affiliates
Rated alike by players
Casinos whose player rating is closest to that of Lucky Star Casino.
