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ChillBet Casino

Player complaints and reviews about ChillBet Casino, plus its operator (Lucky Star Affiliates), licences and welcome offers.

chillbet.net
Capture of the ChillBet Casino website

About

ChillBet Casino belongs to the Lucky Star Affiliates affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, Spanish, Bengali, Hindi. 13 account currencies are listed, including Euros, Argentine pesos, Brazilian reals, Chilean pesos.

ChillBet Casino is listed in 9 markets, among them Spain, Portugal, India and Brazil.

Licensee

The company that holds the Curaçao licence for ChillBet Casino, as the licence register names it.

Legal name
WUNGroup B.V.
Curaçao licence reference
OGL/2024/1382/0969
Registration number (Curaçao Chamber of Commerce)
160576
Incorporated
2022

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Player Intelligence

1,416 records

What players report about ChillBet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

16

88% resolved, of those with a known outcome

Total reviews

1,400

Across all review sites

Player rating

3.8 / 5

Trustpilot 3.8

GEO markets

30

Countries stated on 100% of records

ChillBet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about ChillBet Casino, the way Player Intelligence PRO computes it.

Since 2022, players have posted 16 complaints and 1,400 reviews about ChillBet Casino on 3 sites. In the 12 months to November 4, 2026, they filed 10 complaints and posted 22 reviews.

The problem players report most often is “Withdrawal delay”: 56% of the 16 complaints with a labelled problem. Next come “Deposit not credited” (13%) and “Account closed” (6.3%). Complaints about “Withdrawal” make up 63% of those with a topic, against 29% across all brands.

Of the 16 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts ChillBet Casino 507th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 90%.

Reviewers give ChillBet Casino 4.14 out of 5 on average over 1,400 rated reviews, against 3.44 across all brands. 79% of the ratings are four or five stars, and 18% are one or two. The review sites’ own scores average 3.8 out of 5 on one site. By that score, ChillBet Casino ranks 1,088th of 4,286 rated casinos. Reviewers most often praise “Customer support” (289 reviews), “Withdrawals” (269 reviews) and “Games” (164 reviews). The most common criticism concerns “Withdrawals” (265 reviews), “Customer support” (79 reviews) and “Trust & licence” (45 reviews).

The countries players state most often are Brazil (78%), India (8%) and Colombia (5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about ChillBet Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay56%9
  • Deposit not credited13%2
  • Account closed6.3%1
  • Deposit refused6.3%1
  • Documents rejected or requested again6.3%1
  • Self-exclusion6.3%1
  • Winnings voided6.3%1
Share of the 16 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal63%10
  • Deposit19%3
  • Account6.3%1
  • KYC / verification6.3%1
  • Responsible gambling6.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%14
  • Unresolved13%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

ChillBet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

ChillBet Casino against the market
MeasureChillBet CasinoAll brands
Complaints resolved88%59%
Average review rating4.143.44
Complaints per 100 reviews1.126.4
Share of “Withdrawal” complaints63%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars68%945
  • 4 stars11%158
  • 3 stars3.4%48
  • 2 stars2.9%41
  • 1 star15%208
Share of 1,400 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support27%289
  • Withdrawals25%269
  • Games15%164
  • Website & app14%153
  • Trust & licence5.9%64
  • Deposits & payment methods3.7%40
Share of the 1,076 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals25%265
  • Customer support7.3%79
  • Trust & licence4.2%45
  • Website & app4%43
  • Bonuses2%22
  • Deposits & payment methods2%21
Share of the 1,076 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Brazil78%1,100
  • India8%113
  • Colombia5%71
  • Mexico3%43
  • Peru1.3%19
  • Ecuador1.1%15
  • Chile0.8%11
  • Russia0.5%7
  • Kazakhstan0.4%5
  • Ukraine0.3%4
  • Other countries2%28
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269–202.15
20252–5–
20244–972.96
20230–1,1234.25
20221–1554.43

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,3973.8 / 5
Casino Guru162–
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about ChillBet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Spain · Trustpilot

  • Review

    1.0 of 5 stars

    Mexico · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Mexico · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Mexico · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    Spain · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about ChillBet Casino

Who owns ChillBet Casino?

ChillBet Casino is operated by WUNGroup B.V. and runs under the Lucky Star Affiliates affiliate programme.

Is ChillBet Casino licensed?

Yes. ChillBet Casino holds a licence from Curacao Gaming Control Board.

When was ChillBet Casino founded?

ChillBet Casino launched in 2021.

Which currencies does ChillBet Casino accept?

Currencies listed for ChillBet Casino: Euros, Argentine pesos, Brazilian reals, Chilean pesos, Colombian pesos, Malaysian ringgits, Binance Coin, Bitcoin and 5 more. Its site is available in 8 languages: English, Spanish, Bengali, Hindi and 4 more.

Which countries is ChillBet Casino available in?

ChillBet Casino is listed in 9 markets: Argentina, Brazil, Chile, Colombia, India, Indonesia, Malaysia, Portugal and 1 more.

What do players say about ChillBet Casino?

Players have filed 16 complaints and written 1,400 reviews about ChillBet Casino. Players rate ChillBet Casino 3.8 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at ChillBet Casino?

“Withdrawal delay” – 56% of the 16 complaints about ChillBet Casino with a labelled problem. Followed by “Deposit not credited” (13%) and “Account closed” (6.3%).

Do players report withdrawal problems at ChillBet Casino?

Withdrawals are the topic of 10 complaints about ChillBet Casino: 63% of the 16 with a topic. The most common withdrawal problem is “Withdrawal delay” (90% of them). Of the withdrawal complaints with a known outcome, 90% were resolved.

Does ChillBet Casino resolve player complaints?

88% of the 16 complaints about ChillBet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, ChillBet Casino is 507th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about ChillBet Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 79% of the rated reviews give four or five stars, and 18% give one or two.

How many complaints has ChillBet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 10 complaints about ChillBet Casino.

Where do ChillBet Casino’s players come from?

The countries named most often in complaints and reviews about ChillBet Casino are Brazil (78%), India (8%) and Colombia (5%).