Casino profile

Kong Casino

Player complaints and reviews about Kong Casino, plus its operator (Bigwin Affiliates), licences and welcome offers.

About

Kong Casino belongs to the Bigwin Affiliates affiliate programme. The site launched in 2017. It holds a licence from Alcohol and Gaming Commission of Ontario. The interface is in English. One account currency is listed: Canadian dollars. We list one welcome offer.

Kong Casino is listed in one market, Canada.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

50% up to £100
Bonus
50%
Max bonus
£100
Min deposit
£10
Wagering
10x bonus
Wagering applies to the bonus amount.

Player Intelligence

12 records

What players report about Kong Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

100% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

–

No site publishes a rating yet

GEO markets

Countries stated on 100% of records

Kong Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Kong Casino, the way Player Intelligence PRO computes it.

Since 2022, players have posted 11 complaints and 1 review about Kong Casino on one site. In the 12 months to November 4, 2026, they filed no complaints and posted no reviews.

The problem players report most often is “Withdrawal delay”: 36% of the 11 complaints with a labelled problem. Next come “Documents rejected or requested again” (27%) and “Account blocked” (18%). Complaints about “Withdrawal” make up 55% of those with a topic, against 29% across all brands.

Of the 11 complaints with a known outcome, 100% were resolved, against 59% across all brands. That puts Kong Casino 1st of 1,917 casinos with at least 10 such complaints.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Kong Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

202320242025

Complaints count

Period	Value
2023	1
2024	6
2025	4

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay36%4
Documents rejected or requested again27%3
Account blocked18%2
Withdrawal refused9.1%1
Winnings voided9.1%1

Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal55%6
KYC / verification27%3
Account18%2

Share of complaints by category.complaints

Block 04

Complaint status

Resolved100%11

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Kong Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Kong Casino against the market
Measure	Kong Casino	All brands
Complaints resolved	100%	59%
Average review rating	–	3.44
Complaints per 100 reviews	–	26.4
Share of “Withdrawal” complaints	55%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2022

Reviews count

Period	Value
2022	1

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2022

Rating history

Period	Value
2022	2

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom100%12

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2025	4	–	0	–
2024	6	–	0	–
2023	1	–	0	–
2022	0	–	1	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Casino Guru	11	1	–

Block 11

Latest complaints and reviews

The newest records about Kong Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintMar 11, 2025
Withdrawal refused
Resolved
United Kingdom · Casino Guru
ComplaintFeb 24, 2025
Withdrawal delay
Resolved
United Kingdom · Casino Guru
ComplaintFeb 17, 2025
Withdrawal delay
Resolved
United Kingdom · Casino Guru
ComplaintFeb 13, 2025
Account blocked
Resolved
United Kingdom · Casino Guru
ReviewMay 4, 2022
2.0 of 5 stars
United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

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Questions about Kong Casino

Who owns Kong Casino?

Kong Casino is operated by The Six Gaming Limited and runs under the Bigwin Affiliates affiliate programme.

Is Kong Casino licensed?

Yes. Kong Casino holds a licence from Alcohol and Gaming Commission of Ontario.

When was Kong Casino founded?

Kong Casino launched in 2017.

Which currencies does Kong Casino accept?

The one currency listed for Kong Casino is Canadian dollars. Its site is available in one language: English.

What welcome bonuses does Kong Casino offer?

One welcome offer is listed for Kong Casino. The first on the list is “50% up to £100”, with a 10× wagering requirement.

Which countries is Kong Casino available in?

Kong Casino is listed in 1 market: Canada.

What do players say about Kong Casino?

Players have filed 11 complaints and written 1 review about Kong Casino.

What do players complain about most at Kong Casino?

“Withdrawal delay” – 36% of the 11 complaints about Kong Casino with a labelled problem. Followed by “Documents rejected or requested again” (27%) and “Account blocked” (18%).

Do players report withdrawal problems at Kong Casino?

Withdrawals are the topic of 6 complaints about Kong Casino: 55% of the 11 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them).

Does Kong Casino resolve player complaints?

100% of the 11 complaints about Kong Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Kong Casino is 1st. Open complaints and complaints closed without an outcome are left out.