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Casino profile

Koi Casino

Player complaints and reviews about Koi Casino, plus its operator (Njord Affiliates), licences and welcome offers.

koicasino.com
koicasino.com
Capture of the Koi Casino website

Profile

Website
koicasino.com
Established
2021
Operator
Njord Affiliatesaffiliate programme
Company
Njord Ventures B.V.
Licences
Languages
  • English
  • German
  • French
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Finnish
  • Estonian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Norwegian kroner
  • Indian rupees
  • New Zealand dollars
  • Japanese yen

About

Koi Casino belongs to the Njord Affiliates affiliate programme. The site launched in 2021. It holds licences from Curacao Gaming Control Board, Estonian Tax and Customs Board. The interface is available in 9 languages, including English, German, French, Japanese. 7 account currencies are listed, including Euros, US dollars, Canadian dollars, Norwegian kroner. We list 2 welcome offers.

Koi Casino is listed in 12 markets, among them Canada, Germany, France and Belgium. On the Koi Casino site for Estonia, we found 5 promotions, 3 tournaments and a loyalty programme with 3 tiers.

Licensee

The company that holds the Curaçao licence for Koi Casino, as the licence register names it.

Legal name
Njord Ventures B.V.
Curaçao licence reference
OGL/2024/481/0169
Registration number (Curaçao Chamber of Commerce)
154649
Incorporated
2020

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    PERSONOIDUT KAMPANJAT

    VAIHE 1 PERSONOIDUT KAMPANJAT Pelirahaa, superkierroksia, mukautuva cashback. Lista vain jatkuu

  2. 2

    HENKILÖKOHTAINEN TILINHOITAJA

    VAIHE 2 HENKILÖKOHTAINEN TILINHOITAJA Valmiina auttamaan asiassa kuin asiassa Whatsappin tai sähköpostin välityksellä

  3. 3

    NOPEAT KOTIUTUKSET

    VAIHE 3 NOPEAT KOTIUTUKSET Priorisoimme VIP-pelaajien kotiutukset. Pääset nauttimaan voitoistasi heti

Player Intelligence

27 records

What players report about Koi Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

5

80% resolved, of those with a known outcome

Total reviews

22

Across all review sites

Player rating

3.08 / 5

Trustpilot 3.5 · AskGamblers 2.65

GEO markets

7

Countries stated on 81% of records

Koi Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Koi Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 5 complaints and 22 reviews about Koi Casino on 3 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 1 review.

Reviewers give Koi Casino 1.45 out of 5 on average over 22 rated reviews, against 3.44 across all brands. 9.1% of the ratings are four or five stars, and 86% are one or two. The review sites’ own scores average 3.08 out of 5 across 2 sites. By that score, Koi Casino ranks 2,363rd of 4,286 rated casinos. The most common criticism concerns “Withdrawals” (12 reviews), “Customer support” (9 reviews) and “Trust & licence” (7 reviews).

The countries players state most often are Finland (41%), Sweden (27%) and Germany (9.1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Koi Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal60%3
  • Responsible gambling20%1
  • Technical20%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved80%4
  • Unresolved20%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars4.5%1
  • 4 stars4.5%1
  • 3 stars4.5%1
  • 2 stars9.1%2
  • 1 star77%17
Share of 22 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support20%4
  • Games15%3
  • Bonuses10%2
  • Deposits & payment methods10%2
  • Website & app10%2
Share of the 20 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals60%12
  • Customer support45%9
  • Trust & licence35%7
  • Fairness & RTP30%6
  • Responsible gambling15%3
  • Bonuses10%2
Share of the 20 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Finland41%9
  • Sweden27%6
  • Germany9.1%2
  • United Kingdom9.1%2
  • Norway4.5%1
  • New Zealand4.5%1
  • United States4.5%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–1–
20250–1–
20241–3–
20231–7–
20222–4–
20210–6–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–123.5 / 5
Casino Guru37–
AskGamblers232.65 / 5

Block 11

Latest complaints and reviews

The newest records about Koi Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    United States · Trustpilot

  • Complaint

    Self-exclusion

    Unresolved

    Norway · Casino Guru

  • Review

    1.0 of 5 stars

    Sweden · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Sweden · Casino Guru

  • Complaint

    Game malfunction

    Resolved

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Koi Casino

Who owns Koi Casino?

Koi Casino is operated by Njord Ventures B.V. and runs under the Njord Affiliates affiliate programme.

Is Koi Casino licensed?

Yes. Koi Casino holds 2 licences: Curacao Gaming Control Board, Estonian Tax and Customs Board.

When was Koi Casino founded?

Koi Casino launched in 2021.

Which currencies does Koi Casino accept?

Currencies listed for Koi Casino: Euros, US dollars, Canadian dollars, Norwegian kroner, Indian rupees, New Zealand dollars, Japanese yen. Its site is available in 9 languages: English, German, French, Japanese and 5 more.

What welcome bonuses does Koi Casino offer?

2 welcome offers are listed for Koi Casino. The first on the list is “100% up to €500 at Koi Casino”, with a 25× wagering requirement.

Which countries is Koi Casino available in?

Koi Casino is listed in 12 markets: Belgium, Canada, Estonia, Finland, France, Germany, India, Japan and 4 more.

What bonuses and promotions does Koi Casino run in Estonia?

We read 5 live offers for Estonia on the Koi Casino site itself.

Does Koi Casino run tournaments and a loyalty programme in Estonia?

Yes. The Koi Casino site for Estonia lists 3 tournaments. Its loyalty programme for Estonia has 3 tiers.

What do players say about Koi Casino?

Players have filed 5 complaints and written 22 reviews about Koi Casino. Players rate Koi Casino 3.08 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Koi Casino?

Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 9.1% of the rated reviews give four or five stars, and 86% give one or two.

How many complaints has Koi Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about Koi Casino.

Where do Koi Casino’s players come from?

The countries named most often in complaints and reviews about Koi Casino are Finland (41%), Sweden (27%) and Germany (9.1%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Koi Casino, and ones players rate about the same.