100% up to C$750 and up to 200 extra spins
- Bonus
- 100%
- Max bonus
- C$750
- Free spins
- 200
- Min deposit
- C$30
- Wagering
- 35x bonus + deposit
- Max bet
- C$150
Wagering applies to deposit plus bonus.
Casino profile
GrandClub Casino
Player complaints and reviews about GrandClub Casino, plus its licences and welcome offers.
grandclub.com
Profile
- Website
- grandclub.com
- Established
- 2024
- Company
- Unknown
- Licences
- Unknown
- Languages
- English
- German
- French
- Italian
- Spanish
- Arabic
- Czech
- Finnish
- Hungarian
- Norwegian
- Polish
- Portuguese
- Turkish
- Currencies
- Euros
- US dollars
- Australian dollars
- Brazilian reals
- Canadian dollars
- Swiss francs
- Chilean pesos
- Czech Republic korunas
- Hungarian forints
- Norwegian kroner
- New Zealand dollars
- Peruvian nuevos soles
- Polish zlotys
- Turkish Lira
- South African Rand
About
The GrandClub Casino site launched in 2024. The interface is available in 13 languages, including English, German, French, Italian. 15 account currencies are listed, including Euros, US dollars, Australian dollars, Brazilian reals. We list one welcome offer.
GrandClub Casino is listed in 20 markets, among them Canada, Germany, France and Belgium.
Markets
This brand is listed in 20 markets. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Player Intelligence
30 records
What players report about GrandClub Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
18
89% resolved, of those with a known outcome
Total reviews
12
Across all review sites
Player rating
2.4 / 5
Trustpilot 2.4
GEO markets
13
Countries stated on 93% of records
GrandClub Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about GrandClub Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 18 complaints and 12 reviews about GrandClub Casino on 4 sites. In the 12 months to November 4, 2026, they filed 5 complaints and posted 2 reviews. That is 55% fewer complaints than in the 12 months before (11).
The problem players report most often is “Withdrawal delay”: 67% of the 18 complaints with a labelled problem. Next come “Account closed” (11%) and “Bonus not credited” (5.6%). Complaints about “Withdrawal” make up 67% of those with a topic, against 29% across all brands.
Of the 18 complaints with a known outcome, 89% were resolved, against 59% across all brands. That puts GrandClub Casino 447th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.
The review sites’ own scores average 2.4 out of 5 on one site. By that score, GrandClub Casino ranks 3,273rd of 4,286 rated casinos.
The countries players state most often are Germany (29%), Italy (14%) and Australia (11%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about GrandClub Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
11
202420252026
| Period | Value |
|---|---|
| 2024 | 3 |
| 2025 | 11 |
| 2026 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay67%12
- Account closed11%2
- Bonus not credited5.6%1
- Deposit refund5.6%1
- Double charge5.6%1
- Self-exclusion5.6%1
Block 03
Complaint categories
- Withdrawal67%12
- Account11%2
- Bonus5.6%1
- Deposit5.6%1
- Payments & refunds5.6%1
- Responsible gambling5.6%1
Block 04
Complaint status
- Resolved89%16
- Unresolved11%2
Block 05
GrandClub Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | GrandClub Casino | All brands |
|---|---|---|
| Complaints resolved | 89% | 59% |
| Average review rating | – | 3.44 |
| Complaints per 100 reviews | – | 26.4 |
| Share of “Withdrawal” complaints | 67% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
9
202420252026
| Period | Value |
|---|---|
| 2024 | 1 |
| 2025 | 9 |
| 2026 | 2 |
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1
1.78
1.5
202420252026
| Period | Value |
|---|---|
| 2024 | 1 |
| 2025 | 1.78 |
| 2026 | 1.5 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany29%8
- Italy14%4
- Australia11%3
- Switzerland7.1%2
- Spain7.1%2
- France7.1%2
- Austria3.6%1
- Brazil3.6%1
- Chile3.6%1
- Finland3.6%1
- Other countries11%3
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 4 | – | 2 | – |
| 2025 | 11 | 82% | 9 | – |
| 2024 | 3 | – | 1 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 16 | 2 | – |
| Trustpilot | – | 10 | 2.4 / 5 |
| Casinomeister | 1 | – | – |
| CasinoReviews | 1 | – | – |
Block 11
Latest complaints and reviews
The newest records about GrandClub Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Withdrawal delay
ResolvedBrazil · Casino Guru
- Review
2.0 of 5 stars
Spain · Casino Guru
- Complaint
Withdrawal delay
ResolvedSwitzerland · Casino Guru
- Review
1.0 of 5 stars
Germany · Trustpilot
- Complaint
Withdrawal delay
ResolvedCroatia · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot.
Questions about GrandClub Casino
When was GrandClub Casino founded?
GrandClub Casino launched in 2024.
Which currencies does GrandClub Casino accept?
Currencies listed for GrandClub Casino: Euros, US dollars, Australian dollars, Brazilian reals, Canadian dollars, Swiss francs, Chilean pesos, Czech Republic korunas and 7 more. Its site is available in 13 languages: English, German, French, Italian and 9 more.
What welcome bonuses does GrandClub Casino offer?
One welcome offer is listed for GrandClub Casino. The first on the list is “100% up to C$750 and up to 200 extra spins”, with a 35× wagering requirement.
Which countries is GrandClub Casino available in?
GrandClub Casino is listed in 20 markets: Australia, Belgium, Brazil, Canada, Chile, Czechia, Finland, France and 12 more.
What do players say about GrandClub Casino?
Players have filed 18 complaints and written 12 reviews about GrandClub Casino. Players rate GrandClub Casino 2.4 out of 5 on average on the 1 site that publishes a rating.
What do players complain about most at GrandClub Casino?
“Withdrawal delay” – 67% of the 18 complaints about GrandClub Casino with a labelled problem. Followed by “Account closed” (11%) and “Bonus not credited” (5.6%).
Do players report withdrawal problems at GrandClub Casino?
Withdrawals are the topic of 12 complaints about GrandClub Casino: 67% of the 18 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.
Does GrandClub Casino resolve player complaints?
89% of the 18 complaints about GrandClub Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, GrandClub Casino is 447th. Open complaints and complaints closed without an outcome are left out.
How many complaints has GrandClub Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 5 complaints about GrandClub Casino. That is 55% fewer than in the 12 months before, when there were 11.
Where do GrandClub Casino’s players come from?
The countries named most often in complaints and reviews about GrandClub Casino are Germany (29%), Italy (14%) and Australia (11%).
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