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JackWin Casino

Player complaints and reviews about JackWin Casino, plus its operator (Conquestador Affiliates), licences and welcome offers.

jackwin.com

About

JackWin Casino belongs to the Conquestador Affiliates affiliate programme. The site launched in 2020. It holds a licence from Malta Gaming Authority.

Player Intelligence

36 records

What players report about JackWin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

7

43% resolved, of those with a known outcome

Total reviews

29

Across all review sites

Player rating

3.9 / 5

Trustpilot 3.9

GEO markets

6

Countries stated on 100% of records

JackWin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about JackWin Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 7 complaints and 29 reviews about JackWin Casino on 2 sites. In the 12 months to November 4, 2026, they filed no complaints and posted no reviews.

Reviewers give JackWin Casino 3.03 out of 5 on average over 29 rated reviews, against 3.44 across all brands. 52% of the ratings are four or five stars, and 45% are one or two. The review sites’ own scores average 3.9 out of 5 on one site. By that score, JackWin Casino ranks 944th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (9 reviews), “Customer support” (8 reviews) and “Games” (6 reviews). The most common criticism concerns “Customer support” (8 reviews), “Trust & licence” (8 reviews) and “KYC / verification” (6 reviews).

The countries players state most often are United Kingdom (78%), Canada (8.3%) and New Zealand (5.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about JackWin Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20202021202220232024
Complaints count

Block 02

Complaint categories

  • Account29%2
  • KYC / verification29%2
  • Withdrawal29%2
  • Bonus14%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Unresolved57%4
  • Resolved43%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202020212022202320242025
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars41%12
  • 4 stars10%3
  • 3 stars3.4%1
  • 1 star45%13
Share of 29 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals31%9
  • Customer support28%8
  • Games21%6
  • Website & app14%4
  • Bonuses10%3
  • KYC / verification10%3
Share of the 29 reviews that name at least one aspect.reviews

Criticised

  • Customer support28%8
  • Trust & licence28%8
  • KYC / verification21%6
  • Withdrawals21%6
  • Account17%5
  • Deposits & payment methods6.9%2
Share of the 29 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202020212022202320242025
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom78%28
  • Canada8.3%3
  • New Zealand5.6%2
  • Austria2.8%1
  • Ireland2.8%1
  • Malta2.8%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20250–1–
20242–2–
20220–2–
20212–19–
20203–5–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–293.9 / 5
Casino Guru7––

Block 11

Latest complaints and reviews

The newest records about JackWin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    New Zealand · Trustpilot

  • Review

    1.0 of 5 stars

    Austria · Trustpilot

  • Complaint

    Documents rejected or requested again

    Unresolved

    Ireland · Casino Guru

  • Complaint

    Account closed

    Unresolved

    Canada · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about JackWin Casino

Who owns JackWin Casino?

JackWin Casino is operated by Mobile Incorporated Ltd. and runs under the Conquestador Affiliates affiliate programme.

Is JackWin Casino licensed?

Yes. JackWin Casino holds a licence from Malta Gaming Authority.

When was JackWin Casino founded?

JackWin Casino launched in 2020.

What do players say about JackWin Casino?

Players have filed 7 complaints and written 29 reviews about JackWin Casino. Players rate JackWin Casino 3.9 out of 5 on average on the 1 site that publishes a rating.

What do players like and dislike about JackWin Casino?

Praised most: “Withdrawals”, “Customer support” and “Games”. Criticised most: “Customer support”, “Trust & licence” and “KYC / verification”. 52% of the rated reviews give four or five stars, and 45% give one or two.

Where do JackWin Casino’s players come from?

The countries named most often in complaints and reviews about JackWin Casino are United Kingdom (78%), Canada (8.3%) and New Zealand (5.6%).