250% up to $1000 + 50 Bonus Spins, 3rd Deposit Bonus at JackMillion Casino
- Bonus
- 250%
- Max bonus
- $1000
- Min deposit
- $20
- Wagering
- 10xb
Wagering applies to the bonus amount.
Casino profile
JackMillion Casino
Player complaints and reviews about JackMillion Casino, plus its operator (AffiliStars), licences and welcome offers.
eu.jackmillion.com
Profile
- Website
- eu.jackmillion.com
- Established
- 2017
- Operator
- AffiliStarsaffiliate programme
- Company
- Luckland Group B.V.
- Licences
- Languages
- Spanish
- English
- Currencies
- Euros
- US dollars
- Canadian dollars
- South African Rand
- Bitcoin
- Ethereum
- Litecoin
About
JackMillion Casino belongs to the AffiliStars affiliate programme. The site launched in 2017. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: Spanish, English. 7 account currencies are listed, including Euros, US dollars, Canadian dollars, South African Rand. We list 4 welcome offers.
JackMillion Casino is listed in 4 markets: Canada, Spain, Austria and South Africa. On the JackMillion Casino site for Mexico, we found 15 promotions.
Markets
This brand is listed in 4 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
200% up to $1000 + 50 Bonus Spins, 2nd Deposit Bonus at JackMillion Casino
- Bonus
- 200%
- Max bonus
- $1000
- Min deposit
- $20
- Wagering
- 20xb
Wagering applies to the bonus amount.
150% up to $1000 + 50 Bonus Spins, 1st Deposit Bonus at JackMillion Casino
- Bonus
- 150%
- Max bonus
- $1000
- Min deposit
- $20
- Wagering
- 25xb
Wagering applies to the bonus amount.
150% up to 10000 ZAR + 50 Free Spins, 1st Deposit Welcome Bonus at JackMillion Casino
- Bonus
- 150%
- Max bonus
- 10000 ZAR
- Min deposit
- 200 ZAR
- Wagering
- 25x(d+b)
Wagering applies to deposit plus bonus.
Promotions
15 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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Loyalty Points
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Player Intelligence
66 records
What players report about JackMillion Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
28
96% resolved, of those with a known outcome
Total reviews
38
Across all review sites
Player rating
3.4 / 5
Trustpilot 2.7 · AskGamblers 4.1
GEO markets
7
Countries stated on 85% of records
JackMillion Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about JackMillion Casino, the way Player Intelligence PRO computes it.
Since 2019, players have posted 28 complaints and 38 reviews about JackMillion Casino on 4 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 4 reviews.
The problem players report most often is “Account not closed on request”: 15% of the 27 complaints with a labelled problem. Next come “Self-exclusion” (15%) and “Account closed” (11%). Complaints about “Account” make up 41% of those with a topic, against 15% across all brands.
Of the 27 complaints with a known outcome, 96% were resolved, against 59% across all brands. That puts JackMillion Casino 130th of 1,916 casinos with at least 10 such complaints.
Reviewers give JackMillion Casino 2.49 out of 5 on average over 34 rated reviews, against 3.44 across all brands. 38% of the ratings are four or five stars, and 59% are one or two. The review sites’ own scores average 3.4 out of 5 across 2 sites. By that score, JackMillion Casino ranks 1,738th of 4,287 rated casinos. Reviewers most often praise “Customer support” (11 reviews), “Bonuses” (10 reviews) and “Games” (7 reviews). The most common criticism concerns “Customer support” (13 reviews), “Trust & licence” (10 reviews) and “Withdrawals” (10 reviews).
The countries players state most often are Spain (54%), Italy (32%) and Australia (3.6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about JackMillion Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Customer support leans positive, with reviewers frequently mentioning helpful assistance, while the game library receives generally positive feedback. Payments appear to be a point of concern, as negative comments significantly outweigh positive ones.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
7
20192020202120222023202420252026
| Period | Value |
|---|---|
| 2019 | 1 |
| 2020 | 6 |
| 2021 | 6 |
| 2022 | 4 |
| 2023 | 7 |
| 2024 | 3 |
| 2025 | 0 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account not closed on request15%4
- Self-exclusion15%4
- Account closed11%3
- Bonus not credited11%3
- Account blocked7.4%2
- Registration7.4%2
- Withdrawal delay7.4%2
- Withdrawal limits7.4%2
- Other problems19%5
Block 03
Complaint categories
- Account41%11
- Responsible gambling15%4
- Withdrawal15%4
- Bonus11%3
- Deposit3.7%1
- KYC / verification3.7%1
- Other3.7%1
- Payments & refunds3.7%1
- Technical3.7%1
Block 04
Complaint status
- Resolved93%26
- Closed without an outcome3.6%1
- Unresolved3.6%1
Block 05
JackMillion Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | JackMillion Casino | All brands |
|---|---|---|
| Complaints resolved | 96% | 59% |
| Average review rating | 2.49 | 3.44 |
| Complaints per 100 reviews | 73.7 | 26.4 |
| Share of “Account” complaints | 41% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
10
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 6 |
| 2022 | 10 |
| 2023 | 10 |
| 2024 | 4 |
| 2025 | 4 |
| 2026 | 3 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars29%10
- 4 stars8.8%3
- 3 stars2.9%1
- 1 star59%20
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support29%11
- Bonuses26%10
- Games18%7
- Withdrawals18%7
- VIP & loyalty11%4
- Deposits & payment methods7.9%3
Criticised
- Customer support34%13
- Trust & licence26%10
- Withdrawals26%10
- Account18%7
- Bonuses13%5
- Fairness & RTP11%4
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1
1
2.35
2.1
4
3.5
2.33
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 2.35 |
| 2023 | 2.1 |
| 2024 | 4 |
| 2025 | 3.5 |
| 2026 | 2.33 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Spain54%30
- Italy32%18
- Australia3.6%2
- United States3.6%2
- South Africa3.6%2
- Switzerland1.8%1
- Denmark1.8%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 3 | – |
| 2025 | 0 | – | 4 | – |
| 2024 | 3 | – | 4 | – |
| 2023 | 7 | – | 10 | – |
| 2022 | 4 | – | 10 | – |
| 2021 | 6 | – | 6 | – |
| 2020 | 6 | – | 1 | – |
| 2019 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 27 | 14 | – |
| Trustpilot | – | 19 | 2.7 / 5 |
| AskGamblers | – | 5 | 4.1 / 5 |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about JackMillion Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Italy · Trustpilot
- Review
1.0 of 5 stars
Spain · Trustpilot
- Complaint
Withdrawal delay
ResolvedSouth Africa · Casino Guru
- Complaint
Game malfunction
ClosedItaly · Casino Guru
- Complaint
Self-exclusion
ResolvedSpain · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about JackMillion Casino
Who owns JackMillion Casino?
JackMillion Casino is operated by Luckland Group B.V. and runs under the AffiliStars affiliate programme.
Is JackMillion Casino licensed?
Yes. JackMillion Casino holds a licence from Curacao Gaming Control Board.
When was JackMillion Casino founded?
JackMillion Casino launched in 2017.
Which currencies does JackMillion Casino accept?
Currencies listed for JackMillion Casino: Euros, US dollars, Canadian dollars, South African Rand, Bitcoin, Ethereum, Litecoin. Its site is available in 2 languages: Spanish, English.
What welcome bonuses does JackMillion Casino offer?
4 welcome offers are listed for JackMillion Casino. The first on the list is “250% up to $1000 + 50 Bonus Spins, 3rd Deposit Bonus at JackMillion Casino”, with a 10× wagering requirement.
Which countries is JackMillion Casino available in?
JackMillion Casino is listed in 4 markets: Austria, Canada, South Africa, Spain.
What bonuses and promotions does JackMillion Casino run in Mexico?
We read 15 live offers for Mexico on the JackMillion Casino site itself.
What do players say about JackMillion Casino?
Players have filed 28 complaints and written 38 reviews about JackMillion Casino. Players rate JackMillion Casino 3.4 out of 5 on average across the 2 sites that publish one.
What do players complain about most at JackMillion Casino?
“Account not closed on request” – 15% of the 27 complaints about JackMillion Casino with a labelled problem. Followed by “Self-exclusion” (15%) and “Account closed” (11%).
Do players report withdrawal problems at JackMillion Casino?
Withdrawals are the topic of 4 complaints about JackMillion Casino: 15% of the 27 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).
Does JackMillion Casino resolve player complaints?
96% of the 27 complaints about JackMillion Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, JackMillion Casino is 130th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about JackMillion Casino?
Praised most: “Customer support”, “Bonuses” and “Games”. Criticised most: “Customer support”, “Trust & licence” and “Withdrawals”. 38% of the rated reviews give four or five stars, and 59% give one or two.
How many complaints has JackMillion Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 1 complaint about JackMillion Casino.
Where do JackMillion Casino’s players come from?
The countries named most often in complaints and reviews about JackMillion Casino are Spain (54%), Italy (32%) and Australia (3.6%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with JackMillion Casino, and ones players rate about the same.
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Rated alike by players
Casinos whose player rating is closest to that of JackMillion Casino.
