Casino profile

Ivy Casino

Player complaints and reviews about Ivy Casino, plus its operator (Bigwin Affiliates), licences and welcome offers.

About

Ivy Casino belongs to the Bigwin Affiliates affiliate programme. The site launched in 2026. It holds a licence from UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list one welcome offer.

Ivy Casino is listed in one market, United Kingdom. On the Ivy Casino site for United Kingdom, we found 22 promotions. The registration form for United Kingdom has 8 fields, including e-mail, first name, last name, address and city.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

25% up to £50 at Ivy Casino
Bonus
25%
Max bonus
£50
Min deposit
£20
Wagering
10xb
Wagering applies to the bonus amount.

Promotions

22 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Bonus Code
A unique code required to activate certain promotions. Simply enter the code during deposit to access the bonus.
Cashback Offer
A promotion where the casino returns a percentage of your net losses over a specified period, helping to recover a portion of any losses you may incur. Cashback bonuses vary and are often awarded weekly or monthly.
Deposit Match Bonus
A bonus based on the amount of your deposit, where the casino matches your deposit up to a specified limit. For example, a 100% match on a £50 deposit gives you an additional £50 in bonus funds to play with.
Expiry Date
The time limit within which a bonus or promotion must be used. After this period, any unused bonus funds or free spins may expire, so always check the specific expiry terms.
Free Spins
Spins provided for free on selected slot games. Winnings from free spins may have wagering requirements and free spins often have an expiration period
Game-Specific Bonuses
Promotions that apply only to particular games. Some free spins or bonuses may be limited to a single slot or a select group of games.
Google Pay
Instant Within an hour, by Card
Max Bet Limit
A restriction on the maximum bet allowed when using bonus funds, designed to prevent excessive betting with bonus money. Always check this rule to avoid issues when wagering a bonus.
Max Winnings
A cap on the amount you can win from a bonus. For example, a bonus might state that winnings are capped at £100, so even if you win more, only £100 will be credited.
MuchBetter
Instant Within an hour
No Deposit Bonus
A bonus granted without requiring any deposit. This bonus is a great way to try out casino games without any upfront cost.
Non-Sticky Bonus
A bonus that becomes active only once your deposited funds are depleted. This type is often preferred by players as it allows withdrawing any winnings earned from your deposit without the need to meet bonus wagering requirements.
Pay By Mobile
Instant Within an hour, by Bank Transfer
Payment Method
Deposit Processing Time Typical Withdrawal Processing Time
PayPal
Instant Within an hour
Reload Bonus
A deposit-based bonus offered to existing players, usually on deposits after the initial one. This bonus often appears on specific days, like “Reload Wednesdays,” to encourage regular play.
Sticky Bonus
A bonus that cannot be withdrawn and remains in the account until the balance is zero. Any winnings from the sticky bonus can be withdrawn once wagering is complete, but the bonus amount stays in the casino.
Term
Explanation
Trustly Bank Transfer
Instant Within an hour
Visa/Mastercard
Instant Within an hour, dependent on card issuer
Wagering Requirements
The number of times you need to wager a bonus (or bonus + deposit) before you can withdraw any winnings. For example, a 30x wagering requirement on a £10 bonus means you must wager £300 before cashing out winnings.
Welcome Bonus
A one-time offer for new players upon their first deposit. Typically includes a deposit match where the casino matches a percentage of your deposit up to a certain amount, plus sometimes additional perks like free spins.

Player Intelligence

1,099 records

What players report about Ivy Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

100% resolved, of those with a known outcome

Total reviews

1,095

Across all review sites

Player rating

3.3 / 5

Trustpilot 3.3

GEO markets

Countries stated on 100% of records

Ivy Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Ivy Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 4 complaints and 1,095 reviews about Ivy Casino on 2 sites. In the 12 months to November 4, 2026, they filed 3 complaints and posted 617 reviews. Reviews are up 33% on the 12 months before (465). The average review rating fell from 3.33 to 3.15 out of 5 year on year.

Reviewers give Ivy Casino 3.23 out of 5 on average over 1,095 rated reviews, against 3.44 across all brands. 55% of the ratings are four or five stars, and 42% are one or two. The review sites’ own scores average 3.3 out of 5 on one site. By that score, Ivy Casino ranks 1,891st of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (276 reviews), “Games” (247 reviews) and “Customer support” (168 reviews). The most common criticism concerns “Fairness & RTP” (173 reviews), “Customer support” (154 reviews) and “Withdrawals” (139 reviews).

The countries players state most often are United Kingdom (99%), Germany (0.3%) and Spain (0.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Ivy Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20252026

Complaints count

Period	Value
2025	2
2026	2

Block 02

Complaint categories

Withdrawal75%3
Account25%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved100%4

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

560

202420252026

Reviews count

Period	Value
2024	69
2025	466
2026	560

Block 05

Review stars

How the rated reviews split by star.

5 stars47%517
4 stars7.7%84
3 stars3.5%38
2 stars4.5%49
1 star37%407

Share of 1,095 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals28%276
Games25%247
Customer support17%168
Website & app14%134
Deposits & payment methods4.4%43
Bonuses4.3%42

Share of the 976 reviews that name at least one aspect.reviews

Criticised

Fairness & RTP18%173
Customer support16%154
Withdrawals14%139
Bonuses12%120
Account8.3%81
Trust & licence7.7%75

Share of the 976 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.37

3.26

3.19

202420252026

Rating history

Period	Value
2024	3.37
2025	3.26
2026	3.19

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom99%1,088
Germany0.3%3
Spain0.2%2
Romania0.2%2
Belgium0.1%1
France0.1%1
Greece0.1%1
Thailand0.1%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	2	–	560	3.19
2025	2	–	466	3.26
2024	0	–	69	3.38

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	1,094	3.3 / 5
Casino Guru	4	1	–

Block 11

Latest complaints and reviews

The newest records about Ivy Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 5, 2026
5.0 of 5 stars
United Kingdom · Trustpilot
ReviewNov 5, 2026
5.0 of 5 stars
United Kingdom · Trustpilot
ComplaintSep 8, 2026
Withdrawal delay
Resolved
United Kingdom · Casino Guru
ComplaintApr 6, 2026
Withdrawal delay
Resolved
United Kingdom · Casino Guru
ComplaintDec 16, 2025
Account closed
Resolved
United Kingdom · Casino Guru

75 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot.

Questions about Ivy Casino

Who owns Ivy Casino?

Ivy Casino is operated by Grace Media Limited and runs under the Bigwin Affiliates affiliate programme.

Is Ivy Casino licensed?

Yes. Ivy Casino holds a licence from UK Gambling Commission.

When was Ivy Casino founded?

Ivy Casino launched in 2026.

Which currencies does Ivy Casino accept?

The one currency listed for Ivy Casino is British pounds sterling. Its site is available in one language: English.

What welcome bonuses does Ivy Casino offer?

One welcome offer is listed for Ivy Casino. The first on the list is “25% up to £50 at Ivy Casino”, with a 10× wagering requirement.

Which countries is Ivy Casino available in?

Ivy Casino is listed in 1 market: United Kingdom.

What bonuses and promotions does Ivy Casino run in United Kingdom?

We read 22 live offers for United Kingdom on the Ivy Casino site itself.

What do players say about Ivy Casino?

Players have filed 4 complaints and written 1,095 reviews about Ivy Casino. Players rate Ivy Casino 3.3 out of 5 on average on the 1 site that publishes a rating.

What do players like and dislike about Ivy Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Fairness & RTP”, “Customer support” and “Withdrawals”. 55% of the rated reviews give four or five stars, and 42% give one or two.

How many complaints has Ivy Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 3 complaints about Ivy Casino.

Where do Ivy Casino’s players come from?

The countries named most often in complaints and reviews about Ivy Casino are United Kingdom (99%), Germany (0.3%) and Spain (0.2%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.