Casino profile

Immerion Casino in Germany

Player complaints and reviews about Immerion Casino, plus its operator (Immerion.Partners), licences and welcome offers.

immerion.com

About

On the Immerion Casino site for Germany, we found 5 welcome bonuses.

Immerion Casino belongs to the Immerion.Partners affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 22 languages, including English, Romanian, Portuguese, Spanish. 10 account currencies are listed, including Euros, Bitcoin, Bitcoin Cash, Binance Coin.

Licensee

The company that holds the Curaçao licence for Immerion Casino, as the licence register names it.

Legal name: Goodwin N.V.
Curaçao licence reference: OGL/2024/758/0228
Registration number (Curaçao Chamber of Commerce): 151353
Licence application number: OGL/2024/1660/0926

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

7 Tage Glücks
Erledigen Sie einfache Aufgaben und sichern Sie sich Free Spins, Boni, Cashback und weitere Belohnungen
Cashback, das immer mehr gibt
10% tägliches + 10% wöchentliches Cashback – immer ein Gewinn
Cashback öffnen
Ein einzigartiges Willkommenspaket
Unser größtes Geschenkpaket. Zeitlich begrenzt – fordern Sie es jetzt an
Highroller-Bonus bis zu 51.524 €
Hohe Einsätze? Hohe Belohnungen. Nur für ernsthafte Spieler
Verdienen Sie mit jedem Freund
Verdienen Sie Geld mit jeder Wette, die Ihre Freunde platzieren

Player complaints and reviews in Germany

32 records

32 of the 950 records about Immerion Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

100% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

2.85 / 5

20 ratings by these players

Share of all records

3.4%

of 950 about Immerion Casino

What players in Germany say about Immerion Casino

Players in Germany have filed 12 complaints and written 20 reviews about Immerion Casino. That is 3.4% of the 950 records about it from every market. Complaints make up 38% of their records, against 23% across all markets. Their reviews rate it 2.85 out of 5 on average (20 ratings), against 3.75 across all markets. 50% of their rated reviews give one or two stars; across all markets the share is 26%.

The most common problem in their complaints is “Withdrawal delay”: 67% of 12 complaints with a labelled problem (56% across all markets). 100% of their 11 complaints with a known outcome were resolved, against 95% across all markets. In the last 12 months: 1 complaint and 7 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Immerion Casino in Germany, or compare the market with another one.

What the assistant can do

Germany and all markets
Figure	Germany	All markets
Complaints among all records	38%	23%
Resolved, of complaints with a known outcome	100%	95%
Average review rating, out of 5	2.85	3.75
Reviews rated 1–2 stars	50%	26%
Withdrawal delay, of labelled complaints	67%	56%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20242025

Complaints count

Period	Value
2024	3
2025	9

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay67%8
Account not closed on request8.3%1
Deposit not credited8.3%1
Documents rejected or requested again8.3%1
Withdrawal refused8.3%1

Share of the 12 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal75%9
Account8.3%1
Deposit8.3%1
KYC / verification8.3%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved92%11
Closed without an outcome8.3%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

202420252026

Reviews count

Period	Value
2024	6
2025	8
2026	6

Block 06

Review stars

How the rated reviews split by star.

5 stars40%8
4 stars5%1
3 stars5%1
1 star50%10

Share of 20 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games35%7
Website & app25%5
Withdrawals20%4
Bonuses15%3
VIP & loyalty15%3
Customer support15%3

Share of the 20 reviews that name at least one aspect.reviews

Criticised

Withdrawals55%11
Trust & licence40%8
Customer support25%5
Bonuses15%3
Account10%2
Deposits & payment methods5%1

Share of the 20 reviews that name at least one aspect.reviews

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	6	–
2025	9	–	8	–
2024	3	–	6	–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	18	–
Casino Guru	12	2	–

Block 10

Latest complaints and reviews

The newest records about Immerion Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 8, 2026
1.0 of 5 stars
Germany · Trustpilot
ReviewJul 29, 2026
1.0 of 5 stars
Germany · Trustpilot
ComplaintDec 1, 2025
Withdrawal delay
Resolved
Germany · Casino Guru
ComplaintJul 31, 2025
Withdrawal delay
Resolved
Germany · Casino Guru
ComplaintJul 30, 2025
Documents rejected or requested again
Resolved
Germany · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

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Questions about Immerion Casino in Germany

What bonuses and promotions does Immerion Casino run in Germany?

We read 5 live offers for Germany on the Immerion Casino site itself.

How many complaints and reviews about Immerion Casino come from players in Germany?

32 of the 950 complaints and reviews about Immerion Casino come from players in Germany. Across all its markets, 218 complaints have a known outcome, and 95% of them were resolved.