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Casino profile

Fairspin Casino

Player complaints and reviews about Fairspin Casino, plus its operator (Bona Fides Affiliates), licences and welcome offers.

fairspin.io
fairspin.io
Capture of the Fairspin Casino website

Profile

Website
fairspin.io
Established
2018
Operator
Bona Fides Affiliatesaffiliate programme
Company
Techcore Holding B.V.
Licences
Languages
  • English
  • German
  • Russian
  • Polish
  • Spanish
  • Portuguese
  • Japanese
  • Turkish
  • French
  • Indonesian
  • Hungarian
  • Czech
  • Romanian
  • Slovenian
Currencies
  • Euros
  • US dollars
  • Bitcoin
  • Litecoin
  • Tether
  • Ethereum
  • Dogecoin
  • Dash
  • TRON
  • Monero
  • Ripple
  • Bitcoin Cash
  • Binance Coin

About

Fairspin Casino belongs to the Bona Fides Affiliates affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 14 languages, including English, German, Russian, Polish. 13 account currencies are listed, including Euros, US dollars, Bitcoin, Litecoin. We list 5 welcome offers.

Fairspin Casino is listed in 11 markets, among them Germany, France, Belgium and Spain. On the Fairspin Casino site for Mexico, we found 17 cashback offers and 7 tournaments.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

17 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

1,084 records

What players report about Fairspin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

169

88% resolved, of those with a known outcome

Total reviews

915

Across all review sites

Player rating

4.32 / 5

Trustpilot 3.9 · AskGamblers 4.35 · affgambler.ru 3.76 · casino.ru 4.7 · Tribuna 4.9

GEO markets

82

Countries stated on 65% of records

Fairspin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Fairspin Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 169 complaints and 915 reviews about Fairspin Casino on 7 sites. In the 12 months to November 4, 2026, they filed 13 complaints and posted 295 reviews. That is 24% fewer complaints than in the 12 months before (17). Reviews are up 89% on the 12 months before (156). The average review rating rose from 3.6 to 4.05 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 45% of the 157 complaints with a labelled problem. Next come “Withdrawal refused” (9.6%) and “Account blocked” (7%). Complaints about “Withdrawal” make up 54% of those with a topic, against 29% across all brands.

Of the 165 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts Fairspin Casino 499th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 97%.

Reviewers give Fairspin Casino 3.59 out of 5 on average over 909 rated reviews, against 3.44 across all brands. 65% of the ratings are four or five stars, and 32% are one or two. The review sites’ own scores average 4.32 out of 5 across 5 sites. By that score, Fairspin Casino ranks 439th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (246 reviews), “Games” (206 reviews) and “Bonuses” (182 reviews). The most common criticism concerns “Withdrawals” (193 reviews), “Customer support” (110 reviews) and “Trust & licence” (71 reviews).

The countries players state most often are Hungary (12%), Portugal (8.9%) and Canada (6.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Fairspin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the fast payouts and the wide selection of games, particularly the availability of free games that allow for winnings without additional deposits. Many found the casino reliable and praised the generous bonuses offered, such as the no deposit bonus with a low wagering requirement.

Some players expressed concerns about the casino's lack of recognition and perceived safety of payment methods. Additionally, there were frustrations regarding the withdrawal process, with hopes for quicker processing times.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay45%70
  • Withdrawal refused9.6%15
  • Account blocked7%11
  • Deposit not credited7%11
  • Account closed5.7%9
  • Self-exclusion5.1%8
  • Account not closed on request4.5%7
  • Wagering terms3.2%5
  • Other problems13%21
Share of the 157 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal54%91
  • Account17%28
  • Deposit7.1%12
  • Bonus5.3%9
  • Responsible gambling4.7%8
  • Payments & refunds3.6%6
  • Technical3.6%6
  • KYC / verification3%5
  • Other2.4%4
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved86%145
  • Unresolved12%20
  • Open2.4%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Fairspin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Fairspin Casino against the market
MeasureFairspin CasinoAll brands
Complaints resolved88%59%
Average review rating3.593.44
Complaints per 100 reviews18.526.4
Share of “Withdrawal” complaints54%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars58%530
  • 4 stars6.5%59
  • 3 stars3.6%33
  • 2 stars4.5%41
  • 1 star27%246
Share of 909 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals31%246
  • Games26%206
  • Bonuses23%182
  • Customer support20%158
  • VIP & loyalty15%117
  • Deposits & payment methods14%109
Share of the 800 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals24%193
  • Customer support14%110
  • Trust & licence8.9%71
  • Bonuses8.4%67
  • Fairness & RTP6.6%53
  • Website & app4.3%34
Share of the 800 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Hungary12%87
  • Portugal8.9%63
  • Canada6.9%49
  • Czechia5.6%40
  • Germany3.7%26
  • Estonia3.7%26
  • Poland3.4%24
  • Switzerland3%21
  • Austria2.8%20
  • United States2.7%19
  • Other countries47%334
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202611–2714.04
20251989%1883.93
20243087%1002.85
20235796%1823.35
20224080%1393.11
20215–213.48
20207–14–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–5023.9 / 5
AskGamblers421684.35 / 5
Casino Guru10396–
affgambler.ru221013.76 / 5
casino.ru–344.7 / 5
Tribuna–144.9 / 5
forum-casino.com2––

Block 13

Latest complaints and reviews

The newest records about Fairspin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Hungary · Trustpilot

  • Review

    1.0 of 5 stars

    Tribuna

  • Complaint

    Account blocked

    Unresolved

    AskGamblers

  • Complaint

    Account closed

    Unresolved

    AskGamblers

  • Complaint

    Account closed

    Open

    Hungary · Casino Guru

8 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, affgambler.ru, casino.ru, Tribuna.

Questions about Fairspin Casino

Who owns Fairspin Casino?

Fairspin Casino is operated by Techcore Holding B.V. and runs under the Bona Fides Affiliates affiliate programme.

Is Fairspin Casino licensed?

Yes. Fairspin Casino holds a licence from Curacao Gaming Control Board.

When was Fairspin Casino founded?

Fairspin Casino launched in 2018.

Which currencies does Fairspin Casino accept?

Currencies listed for Fairspin Casino: Euros, US dollars, Bitcoin, Litecoin, Tether, Ethereum, Dogecoin, Dash and 5 more. Its site is available in 14 languages: English, German, Russian, Polish and 10 more.

What welcome bonuses does Fairspin Casino offer?

5 welcome offers are listed for Fairspin Casino. The first on the list is “100% up to $1000 + 20 Free Spins, 1st Deposit at Fairspin Casino”, with a 45× wagering requirement.

Which countries is Fairspin Casino available in?

Fairspin Casino is listed in 11 markets: Austria, Belgium, France, Germany, Indonesia, Japan, Poland, Portugal and 3 more.

What bonuses and promotions does Fairspin Casino run in Mexico?

We read 17 live offers for Mexico on the Fairspin Casino site itself.

Does Fairspin Casino run tournaments in Mexico?

Yes. The Fairspin Casino site for Mexico lists 7 tournaments.

What do players say about Fairspin Casino?

Players have filed 169 complaints and written 915 reviews about Fairspin Casino. Players rate Fairspin Casino 4.32 out of 5 on average across the 5 sites that publish one.

What do players complain about most at Fairspin Casino?

“Withdrawal delay” – 45% of the 157 complaints about Fairspin Casino with a labelled problem. Followed by “Withdrawal refused” (9.6%) and “Account blocked” (7%).

Do players report withdrawal problems at Fairspin Casino?

Withdrawals are the topic of 91 complaints about Fairspin Casino: 54% of the 169 with a topic. The most common withdrawal problem is “Withdrawal delay” (77% of them). Of the withdrawal complaints with a known outcome, 97% were resolved.

Does Fairspin Casino resolve player complaints?

88% of the 165 complaints about Fairspin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Fairspin Casino is 499th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Fairspin Casino?

Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 65% of the rated reviews give four or five stars, and 32% give one or two.

How many complaints has Fairspin Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 13 complaints about Fairspin Casino. That is 24% fewer than in the 12 months before, when there were 17.

Where do Fairspin Casino’s players come from?

The countries named most often in complaints and reviews about Fairspin Casino are Hungary (12%), Portugal (8.9%) and Canada (6.9%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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