Casino profile

Cosmobet Casino

Player complaints and reviews about Cosmobet Casino, plus its operator (Cosmobet Partners), licences and welcome offers.

cosmobet.com

About

Cosmobet Casino belongs to the Cosmobet Partners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 10 languages, including English, French, Portuguese, German. 6 account currencies are listed, including Australian dollars, Brazilian reals, Canadian dollars, Euros. We list 8 welcome offers.

Cosmobet Casino is listed in 12 markets, among them Canada, Germany, France and Belgium. On the Cosmobet Casino site for Australia, we found 1 tournament.

Licensee

The company that holds the Curaçao licence for Cosmobet Casino, as the licence register names it.

Legal name: Santeda International B.V.
Curaçao licence reference: OGL/2024/1798/1048
Registration number (Curaçao Chamber of Commerce): 151296

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Exclusive
100 FREE SPINS on Mega Lucky Diamonds Hold And Win
Free spins
100
Wagering
No wagering needed
200% up to €/$1000 Crypto Welcome Bonus at Cosmobet Casino
Bonus
200%
Max bonus
€1000
Min deposit
$20
Wagering
35x(d+b)
Wagering applies to deposit plus bonus.
100% up to $/€/£500 + up to 250 Free Spins, 1st Deposit at Cosmobet Casino
Bonus
100%
Max bonus
€500
Free spins
250
Min deposit
€20
Wagering
30x(d+b)
Max bet
€5
Wagering applies to deposit plus bonus.
100% up to $/€/£500 + up to 250 Free Spins, 2nd Deposit at Cosmobet Casino
Bonus
100%
Max bonus
€500
Free spins
250
Min deposit
€20
Wagering
30x(d+b)
Max bet
€5
Wagering applies to deposit plus bonus.
100% up to $/€/£500 + up to 250 Free Spins, 3rd Deposit at Cosmobet Casino
Bonus
100%
Max bonus
€500
Free spins
250
Min deposit
€20
Wagering
30x(d+b)
Max bet
€5
Wagering applies to deposit plus bonus.
100% up to $/€/£500 + up to 250 Free Spins, 4th Deposit at Cosmobet Casino
Bonus
100%
Max bonus
€500
Free spins
250
Min deposit
€20
Wagering
30x(d+b)
Max bet
€5
Wagering applies to deposit plus bonus.
10% Crypto Cashback at Cosmobet Casino
Bonus
10%
50 Free Spins on Weekends at Cosmobet Casino
Free spins
50
Min deposit
€50

Tournaments

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

I am over 18+ years, I accept Terms and Conditions And Privacy Policy
12. WITHDRAWAL AND MAXIMUM WIN LIMITATION The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount…
Terms
I am over 18+ years, I accept Terms and Conditions And Privacy Policy
12. WITHDRAWAL AND MAXIMUM WIN LIMITATION The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments. The Company reserves the right to check Your identity prior to processing payouts and to hold withdrawals for the time needed to check Your identity. In case You provide false and/or incomplete personal data, the withdrawal can be refused and/or the Account terminated, of which You will be informed by email. The Company furthermore reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player. Please note that even for supported countries the Company is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion. The amount deducted from Your credit card or other account may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of Your bank and/or the Company’s payment processing system. All Bank Transfer payouts and other payouts are processed within three (3) banking days. Please mind that You will not be able to request a Bank Transfer for USD payouts and other respective payouts. All payouts and refunds will be processed using the same method used for depositing. Other payout or refund methods could be approved by Us case by case after appropriate verification. All deposits must be wagered completely until withdrawals are allowed from Your Account. In case deposits are not wagered completely, the withdrawals may be cancelled by us. The limits of specific bonus (Free spins/Free Runs) winning withdrawals are: • “No deposit” Bonus, up to 100 USD/EUR; • “Manual/Deposit” Bonus, up to 500 USD/EUR; if the bonus does not require wagering, • “No deposit" Bonus means the bonus obtained without depositing funds into your account. • “Deposit" Bonus means such bonus which can be acquired by fulfilling specific tasks and terms: depositing of a specific amount on the account. • "Manual Bonus" means the bonus which is credited to the account at the sole discretion of the company. The maximum withdrawal for the Sports Free-bet bonus: Sports Free-bet bonus - The maximum withdrawal you may make from this bonus is your bonus amount multiplied by 15 . For Example: if you received 100 € for the Sports free-bet bonus, you can withdraw the maximum of 1,500 € or equivalent in other currencies. In case the existing deposits (not the winnings) are transferred back to the Player due to termination of the Account, We reserve the right to charge the Player with the administrative fee in amount of 20% of the amount transferred. All promotional bonuses will be void and not available for withdrawal unless all the terms and conditions of the promotion are fulfilled by the Player. You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Company and are limited to the equivalent of EUR 16. The Player is responsible for providing the Company with correct details of his personal account for the purpose of withdrawals from its Account. Withdrawal from the Account shall be performed only upon the confirmation of the fact that the Account Holder is the owner of the respective payment account. It is strictly prohibited to make money transfers in favor of third persons. An Account holder/Player must not allow third parties to use its Account to make deposits to or withdrawals from its Account. In case the Company detects that the respective personal account (bank account, wallet, crypto wallet account, crypto wallet address) is being used by two or more Players, then it can terminate the accounts of all Players and cancel their current winnings and bonuses. In this case the Players are obliged to provide the Company with valid personal accounts for settlement of their deposits from which 20% will be deducted as settlement fee. In case the Player fails to provide the Company with such personal account within 7 days from the respective notification then the deposits will be seized by the Company. The maximum withdrawal amount processed to a Player is 7,500 € or its equivalent per week and 15,000 € or its equivalent per month, unless otherwise specified in the terms and conditions of a specific promotion. VIP players may have different withdrawal conditions and limits. These limits may be updated or adjusted by the Company at its sole discretion. The Company reserves the right to review and amend these limits at any time. If You win more than €15,000 or equivalent, the Company reserves the right to divide the payout into monthly instalments of maximum €15,000 or equivalent until the full amount is paid out. All progressive jackpot wins will be paid in full. All withdrawals will be made in 3 (three) banking days. Finally, please keep in mind that the Company is not a financial institution. Your Account will thus not bear any interests and no conversion or exchange services will be offered at any time. The maximum amount that We shall be obliged to pay to You in respect of any single bet or spin, including any single bonus round or free spin, shall be limited to and in no event shall exceed the amount of 100,000 (one hundred thousand) EUR or equivalent (the “Maximum Win Limit”). The Maximum Win Limit does not include any Jackpot winnings. You acknowledge and agree that for certain gaming services Your approved staking level may mean that You may have the opportunity to win above the Maximum Win Limit. Also, the amount of the total winning, including the amount above the Maximum Win Limit, may be deposited on Your Account. You acknowledge and agree that we shall have the right to cut the amount above the Maximum Win Limit from Your Account and pay to You only the Maximum Win Limit. Please be informed that the Company has no possibility to carry out payments to the users from Russian Federation and Belarus due to the fact that those countries are sanctioned. Furthermore, please be informed that the accounts of the users from Russian Federation and Belarus will be closed immediately upon their detection and the current balance will be kept by the Company.z
Terms & ConditionsF. A. Q (Frequently Asked Questions)KYC/AML PolicyRefund PolicyDispute ResolutionFairness & RNG Testing MethodsSelf Exclusion

Player Intelligence

517 records

What players report about Cosmobet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

84% resolved, of those with a known outcome

Total reviews

443

Across all review sites

Player rating

3.67 / 5

Trustpilot 2.8 · AskGamblers 4.3 · Tribuna 3.9

GEO markets

Countries stated on 90% of records

Cosmobet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Cosmobet Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 74 complaints and 443 reviews about Cosmobet Casino on 6 sites. In the 12 months to November 5, 2026, they filed 15 complaints and posted 144 reviews. That is 21% fewer complaints than in the 12 months before (19). Reviews are down 13% on the 12 months before (166). The average review rating fell from 2.84 to 2.73 out of 5 year on year. Of the complaints with a known outcome, 67% were resolved in the last 12 months, against 79% in the 12 months before.

The problem players report most often is “Self-exclusion”: 18% of the 73 complaints with a labelled problem. Next come “Withdrawal delay” (14%) and “Documents rejected or requested again” (11%). Complaints about “Withdrawal” make up 30% of those with a topic, against 29% across all brands.

Of the 74 complaints with a known outcome, 84% were resolved, against 59% across all brands. That puts Cosmobet Casino 653rd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 82%.

Reviewers give Cosmobet Casino 2.88 out of 5 on average over 443 rated reviews, against 3.44 across all brands. 46% of the ratings are four or five stars, and 50% are one or two. The review sites’ own scores average 3.67 out of 5 across 3 sites. By that score, Cosmobet Casino ranks 1,372nd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (124 reviews), “Games” (86 reviews) and “Customer support” (80 reviews). The most common criticism concerns “Withdrawals” (93 reviews), “Customer support” (69 reviews) and “Trust & licence” (62 reviews).

The countries players state most often are United Kingdom (71%), France (3.4%) and Germany (3.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Cosmobet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players disliked the sudden disappearance of the deposit bonus, which vanished shortly after activation. They also expressed frustration with the customer support's inability to resolve the issue and their repetitive responses.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2023202420252026

Complaints count

Period	Value
2023	4
2024	37
2025	21
2026	12

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Self-exclusion18%13
Withdrawal delay14%10
Documents rejected or requested again11%8
Verification delay8.2%6
Winnings voided8.2%6
Account blocked5.5%4
Bonus winnings confiscated5.5%4
Deposit refund5.5%4
Other problems25%18

Share of the 73 complaints with a labelled problem.complaints

Block 03

Share of complaints by category.complaints

Block 04

Complaint status

Resolved84%62
Unresolved16%12

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Cosmobet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Cosmobet Casino against the market
Measure	Cosmobet Casino	All brands
Complaints resolved	84%	59%
Average review rating	2.88	3.44
Complaints per 100 reviews	16.7	26.4
Share of “Withdrawal” complaints	30%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

168

2023202420252026

Reviews count

Period	Value
2023	2
2024	156
2025	168
2026	117

Block 07

Review stars

How the rated reviews split by star.

5 stars39%173
4 stars7.2%32
3 stars3.8%17
2 stars3.6%16
1 star46%205

Share of 443 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals32%124
Games22%86
Customer support21%80
Bonuses14%53
Website & app13%51
KYC / verification13%50

Share of the 389 reviews that name at least one aspect.reviews

Criticised

Withdrawals24%93
Customer support18%69
Trust & licence16%62
Fairness & RTP13%50
Bonuses12%45
KYC / verification8.7%34

Share of the 389 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.1

2.76

2.8

2023202420252026

Rating history

Period	Value
2023	1
2024	3.1
2025	2.76
2026	2.8

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom71%331
France3.4%16
Germany3.2%15
Sweden2.4%11
Austria1.7%8
Spain1.7%8
Canada1.5%7
Italy1.5%7
Belgium1.1%5
Hungary1.1%5
Other countries11%53

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	12	58%	117	2.8
2025	21	81%	168	2.76
2024	37	92%	156	3.1
2023	4	–	2	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	379	2.8 / 5
Casino Guru	61	26	–
AskGamblers	10	25	4.3 / 5
Tribuna	–	13	3.9 / 5
Casinomeister	2	–	–
CasinoReviews	1	–	–

Block 13

Latest complaints and reviews

The newest records about Cosmobet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 4, 2026
5.0 of 5 stars
Mexico · Trustpilot
ReviewNov 2, 2026
1.0 of 5 stars
Austria · Trustpilot
ComplaintSep 4, 2026
Withdrawal delay
Unresolved
AskGamblers
ComplaintAug 4, 2026
Self-exclusion
Unresolved
United Kingdom · Casino Guru
ComplaintJul 9, 2026
Winnings voided
Resolved
United Kingdom · Casino Guru

13 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Cosmobet Casino

Who owns Cosmobet Casino?

Cosmobet Casino is operated by Santeda International B.V. and runs under the Cosmobet Partners affiliate programme.

Is Cosmobet Casino licensed?

Yes. Cosmobet Casino holds a licence from Curacao Gaming Control Board.

When was Cosmobet Casino founded?

Cosmobet Casino launched in 2023.

Which currencies does Cosmobet Casino accept?

Currencies listed for Cosmobet Casino: Australian dollars, Brazilian reals, Canadian dollars, Euros, British pounds sterling, US dollars. Its site is available in 10 languages: English, French, Portuguese, German and 6 more.

What welcome bonuses does Cosmobet Casino offer?

8 welcome offers are listed for Cosmobet Casino. The first on the list is “100 FREE SPINS on Mega Lucky Diamonds Hold And Win”.

Which countries is Cosmobet Casino available in?

Cosmobet Casino is listed in 12 markets: Australia, Austria, Belgium, Brazil, Canada, Finland, France, Germany and 4 more.

Does Cosmobet Casino run tournaments in Australia?

Yes. The Cosmobet Casino site for Australia lists 1 tournament.

What do players say about Cosmobet Casino?

Players have filed 74 complaints and written 443 reviews about Cosmobet Casino. Players rate Cosmobet Casino 3.67 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Cosmobet Casino?

“Self-exclusion” – 18% of the 73 complaints about Cosmobet Casino with a labelled problem. Followed by “Withdrawal delay” (14%) and “Documents rejected or requested again” (11%).

Do players report withdrawal problems at Cosmobet Casino?

Withdrawals are the topic of 22 complaints about Cosmobet Casino: 30% of the 74 with a topic. The most common withdrawal problem is “Withdrawal delay” (45% of them). Of the withdrawal complaints with a known outcome, 82% were resolved.

Does Cosmobet Casino resolve player complaints?

84% of the 74 complaints about Cosmobet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Cosmobet Casino is 653rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Cosmobet Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 46% of the rated reviews give four or five stars, and 50% give one or two.

How many complaints has Cosmobet Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 15 complaints about Cosmobet Casino. That is 21% fewer than in the 12 months before, when there were 19.

Where do Cosmobet Casino’s players come from?

The countries named most often in complaints and reviews about Cosmobet Casino are United Kingdom (71%), France (3.4%) and Germany (3.2%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.