200% up to C$400 and 100 extra spins
- Bonus
- 200%
- Max bonus
- C$400
- Free spins
- 100
- Min deposit
- C$30
- Wagering
- 35x bonus
- Max bet
- C$6
Wagering applies to the bonus amount.
Casino profile
Coolbet Casino
Player complaints and reviews about Coolbet Casino, plus its operator (Coolbet Partners), licences and welcome offers.
coolbet.com
Profile
- Website
- coolbet.com
- Established
- 2016
- Operator
- Coolbet Partnersaffiliate programme
- Company
- Polar Limited
- Languages
- English
- Swedish
- Finnish
- Estonian
- Russian
- Spanish
- French
- Icelandic
- Currencies
- US dollars
- Euros
- Canadian dollars
- Peruvian nuevos soles
- Chilean pesos
- Norwegian kroner
- Swedish kronor
- Bitcoin
- Solana
- USD Coin
About
Coolbet Casino belongs to the Coolbet Partners affiliate programme. The site launched in 2016. It holds licences from Estonian Tax and Customs Board, Malta Gaming Authority, Swedish Gambling Authority. The interface is available in 8 languages, including English, Swedish, Finnish, Estonian. 10 account currencies are listed, including US dollars, Euros, Canadian dollars, Peruvian nuevos soles. We list 10 welcome offers.
Coolbet Casino is listed in 9 markets, among them Canada, France, Belgium and Spain. In Estonia, Coolbet Casino accepts 10 payment methods, among them Trustly, Apple Pay, Mastercard and Visa.
Markets
This brand is listed in 9 markets. Pick one to see what it offers there.
Welcome bonuses
10 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €300 + 100 Free Spins at Coolbet Casino
- Bonus
- 100%
- Max bonus
- €300
- Free spins
- 100
- Min deposit
- €30
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to 1000 CAD + 100 Free Spins at Coolbet Casino
- Bonus
- 100%
- Max bonus
- 1000 CAD
- Free spins
- 100
- Min deposit
- 45 CAD
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to €200 + 50 Free Spins at Coolbet Casino
- Bonus
- 100%
- Max bonus
- €200
- Free spins
- 50
- Min deposit
- €20
- Wagering
- 35xb
- Max bet
- €6
Wagering applies to the bonus amount.
25 FREE SPINS on Coolbet Sugar Rush 1000
- Free spins
- 25
- Wagering
- No wagering needed
- Max bet
- €6
€110 bonus money
- Max bonus
- €110
- Min deposit
- €10
- Wagering
- 45x bonus
- Max bet
- €6
Wagering applies to the bonus amount.
€20 bonus money
- Max bonus
- €20
- Min deposit
- €10
- Wagering
- 45x bonus
- Max bet
- €6
Wagering applies to the bonus amount.
€40 bonus money
- Max bonus
- €40
- Min deposit
- €10
- Wagering
- 45x bonus
- Max bet
- €6
Wagering applies to the bonus amount.
€60 bonus money
- Max bonus
- €60
- Min deposit
- €10
- Wagering
- 45x bonus
- Max bet
- €6
Wagering applies to the bonus amount.
C$165 bonus money
- Max bonus
- C$165
- Min deposit
- C$15
- Wagering
- 35x bonus
- Max bet
- C$6
Wagering applies to the bonus amount.
Payment methods
10 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Trustly | – | Bank transfer | – | – | – |
| Apple Pay | – | E-wallet | – | – | – |
| Mastercard | – | Card | – | – | – |
| Visa | – | Card | – | – | – |
| Revolut | – | E-wallet | – | – | – |
| Panga | – | Other | – | – | – |
| Neteller | – | E-wallet | – | – | – |
| Skrill | – | E-wallet | – | – | – |
| Wise | – | Other | – | – | – |
| Paysera | – | Other | – | – | – |
Currency not stated on the page
Trustly
Bank transfer
–
Apple Pay
E-wallet
–
Mastercard
Card
–
Visa
Card
–
Revolut
E-wallet
–
Panga
Other
–
Neteller
E-wallet
–
Skrill
E-wallet
–
Wise
Other
–
Paysera
Other
–
Cashier read on August 13, 2026
Player Intelligence
400 records
What players report about Coolbet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
26
42% resolved, of those with a known outcome
Total reviews
374
Across all review sites
Player rating
3.48 / 5
Trustpilot 2.1 · AskGamblers 4.85
GEO markets
22
Countries stated on 96% of records
Coolbet Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Coolbet Casino, the way Player Intelligence PRO computes it.
Since 2017, players have posted 26 complaints and 374 reviews about Coolbet Casino on 5 sites. In the 12 months to November 5, 2026, they filed 10 complaints and posted 94 reviews. Reviews are down 54% on the 12 months before (206). The average review rating fell from 3.35 to 1.68 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 27% of the 26 complaints with a labelled problem. Next come “Verification delay” (23%) and “Self-exclusion” (19%). Complaints about “KYC / verification” make up 38% of those with a topic, against 5% across all brands.
Of the 26 complaints with a known outcome, 42% were resolved, against 59% across all brands. That puts Coolbet Casino 1,702nd of 1,916 casinos with at least 10 such complaints.
Reviewers give Coolbet Casino 2.68 out of 5 on average over 366 rated reviews, against 3.44 across all brands. 42% of the ratings are four or five stars, and 57% are one or two. The review sites’ own scores average 3.48 out of 5 across 2 sites. By that score, Coolbet Casino ranks 1,678th of 4,287 rated casinos. Reviewers most often praise “Customer support” (90 reviews), “Withdrawals” (53 reviews) and “Website & app” (27 reviews). The most common criticism concerns “Customer support” (69 reviews), “Withdrawals” (68 reviews) and “Trust & licence” (55 reviews).
The countries players state most often are Chile (21%), Finland (19%) and Norway (18%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.
Ask the AI analyst about Coolbet Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Wonderful website with friendly customer support, making it a safe choice for players using both fiat and crypto. Players appreciate the reliability and support offered by the casino.
Players would like to see more odds markets available for betting. Additionally, there is a desire for more reload bonuses and weekly bonuses instead of just trip giveaways.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
10
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 2 |
| 2023 | 2 |
| 2024 | 8 |
| 2025 | 3 |
| 2026 | 10 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay27%7
- Verification delay23%6
- Self-exclusion19%5
- Documents rejected or requested again15%4
- Account closed7.7%2
- Withdrawal refused7.7%2
Block 03
Complaint categories
- KYC / verification38%10
- Withdrawal35%9
- Responsible gambling19%5
- Account7.7%2
Block 04
Complaint status
- Unresolved58%15
- Resolved42%11
Block 05
Coolbet Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Coolbet Casino | All brands |
|---|---|---|
| Complaints resolved | 42% | 59% |
| Average review rating | 2.68 | 3.44 |
| Complaints per 100 reviews | 7 | 26.4 |
| Share of “KYC / verification” complaints | 38% | 5% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
213
2017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2017 | 1 |
| 2018 | 0 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 10 |
| 2022 | 14 |
| 2023 | 15 |
| 2024 | 39 |
| 2025 | 213 |
| 2026 | 78 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars37%134
- 4 stars5.2%19
- 3 stars1.4%5
- 2 stars3.6%13
- 1 star53%195
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support26%90
- Withdrawals15%53
- Website & app7.9%27
- Sportsbook7.9%27
- Bonuses6.4%22
- Games5.5%19
Criticised
- Customer support20%69
- Withdrawals20%68
- Trust & licence16%55
- Bonuses16%54
- KYC / verification15%52
- Fairness & RTP13%43
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
3
1
1.44
2
1.8
2.15
3.29
1.67
2017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2017 | 5 |
| 2018 | 0 |
| 2019 | 3 |
| 2020 | 1 |
| 2021 | 1.44 |
| 2022 | 2 |
| 2023 | 1.8 |
| 2024 | 2.15 |
| 2025 | 3.29 |
| 2026 | 1.67 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Chile21%80
- Finland19%73
- Norway18%67
- Sweden15%59
- Canada9.9%38
- Estonia4.5%17
- Peru3.1%12
- Ecuador2.9%11
- Iceland2.4%9
- United Kingdom0.5%2
- Other countries3.7%14
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 10 | 20% | 78 | 1.67 |
| 2025 | 3 | – | 213 | 3.28 |
| 2024 | 8 | – | 39 | 2.15 |
| 2023 | 2 | – | 15 | – |
| 2022 | 2 | – | 14 | – |
| 2021 | 0 | – | 10 | – |
| 2020 | 1 | – | 2 | – |
| 2019 | 0 | – | 2 | – |
| 2017 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 351 | 2.1 / 5 |
| Casino Guru | 18 | 19 | – |
| AskGamblers | 4 | 3 | 4.85 / 5 |
| Casinomeister | 4 | – | – |
| latestcasinobonuses.bet | – | 1 | – |
Block 13
Latest complaints and reviews
The newest records about Coolbet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Finland · Trustpilot
- Review
1.0 of 5 stars
Norway · Trustpilot
- Complaint
Self-exclusion
UnresolvedFinland · Casino Guru
- Complaint
Verification delay
UnresolvedNorway · Casino Guru
- Complaint
Self-exclusion
UnresolvedFinland · Casino Guru
4 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Coolbet Casino
Who owns Coolbet Casino?
Coolbet Casino is operated by Polar Limited and runs under the Coolbet Partners affiliate programme.
Is Coolbet Casino licensed?
Yes. Coolbet Casino holds 3 licences: Estonian Tax and Customs Board, Malta Gaming Authority, Swedish Gambling Authority.
When was Coolbet Casino founded?
Coolbet Casino launched in 2016.
Which currencies does Coolbet Casino accept?
Currencies listed for Coolbet Casino: US dollars, Euros, Canadian dollars, Peruvian nuevos soles, Chilean pesos, Norwegian kroner, Swedish kronor, Bitcoin and 2 more. Its site is available in 8 languages: English, Swedish, Finnish, Estonian and 4 more.
What welcome bonuses does Coolbet Casino offer?
10 welcome offers are listed for Coolbet Casino. The first on the list is “200% up to C$400 and 100 extra spins”, with a 35× wagering requirement.
Which countries is Coolbet Casino available in?
Coolbet Casino is listed in 9 markets: Belgium, Canada, Chile, Estonia, Finland, France, Peru, Spain and 1 more.
Which payment methods does Coolbet Casino accept in Estonia?
The Coolbet Casino cashier for Estonia lists 10 payment methods: Trustly, Apple Pay, Mastercard, Visa, Revolut, Panga and 4 more.
What do players say about Coolbet Casino?
Players have filed 26 complaints and written 374 reviews about Coolbet Casino. Players rate Coolbet Casino 3.48 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Coolbet Casino?
“Withdrawal delay” – 27% of the 26 complaints about Coolbet Casino with a labelled problem. Followed by “Verification delay” (23%) and “Self-exclusion” (19%).
Do players report withdrawal problems at Coolbet Casino?
Withdrawals are the topic of 9 complaints about Coolbet Casino: 35% of the 26 with a topic. The most common withdrawal problem is “Withdrawal delay” (78% of them).
Does Coolbet Casino resolve player complaints?
42% of the 26 complaints about Coolbet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Coolbet Casino is 1,702nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Coolbet Casino?
Praised most: “Customer support”, “Withdrawals” and “Website & app”. Criticised most: “Customer support”, “Withdrawals” and “Trust & licence”. 42% of the rated reviews give four or five stars, and 57% give one or two.
How many complaints has Coolbet Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 10 complaints about Coolbet Casino.
Where do Coolbet Casino’s players come from?
The countries named most often in complaints and reviews about Coolbet Casino are Chile (21%), Finland (19%) and Norway (18%).
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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