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Casino profile

Casinova Casino

Player complaints and reviews about Casinova Casino, plus its operator (KNG Partners), licences and welcome offers.

casinova.com
casinova.com
Capture of the Casinova Casino website

Profile

Website
casinova.com
Established
2024
Operator
KNG Partnersaffiliate programme
Company
KNG Marketing LTD
Licences
Languages
  • English
  • Spanish
  • Portuguese
  • French
  • Italian
  • Finnish
  • Norwegian
  • Polish
  • German
  • Hungarian
  • Czech
  • Greek
Currencies
  • Euros
  • Norwegian kroner
  • Hungarian forints
  • Polish zlotys
  • New Zealand dollars
  • Canadian dollars
  • US dollars
  • Brazilian reals
  • Czech Republic korunas
  • Australian dollars
  • Chilean pesos
  • Peruvian nuevos soles
  • Swiss francs
  • Bitcoin
  • Tether
  • Litecoin
  • Dogecoin Show more

About

Casinova Casino belongs to the KNG Partners affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 12 languages, including English, Spanish, Portuguese, French. 17 account currencies are listed, including Euros, Norwegian kroner, Hungarian forints, Polish zlotys. We list 14 welcome offers.

Casinova Casino is listed in 19 markets, among them Canada, Germany, France and Belgium. On the Casinova Casino site for Portugal, we found 5 tournaments. In Portugal, Casinova Casino accepts 9 payment methods, among them Pay by Card, Paysafecard, Revolut and Bank Transfer. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum. The minimum deposit in € is 10, the maximum 5,000.

Markets

This brand is listed in 19 markets. Pick one to see what it offers there.

Welcome bonuses

14 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

23 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

€

  • Pay by Card

    Card

    10 – 2000

  • Paysafecard

    Voucher

    10 – 1000

  • Revolut

    E-wallet

    10 – 5000

  • Bank Transfer

    Bank transfer

    10 – 5000

  • Rapid Transfer

    Bank transfer

    10 – 5000

  • Skrill

    E-wallet

    10 – 5000

  • Neteller

    E-wallet

    10 – 5000

  • MiFinity

    E-wallet

    10 – 2500

  • USDT

    Cryptocurrency

    10 – 5000

  • Bitcoin Cash

    Cryptocurrency

    10 – 5000

  • USDT

    Cryptocurrency

    10 – 5000

  • USDT

    Cryptocurrency

    10 – 5000

  • USDT

    Cryptocurrency

    10 – 5000

  • Bitcoin

    Cryptocurrency

    30 – 5000

  • Ethereum

    Cryptocurrency

    10 – 5000

  • Litecoin

    Cryptocurrency

    10 – 5000

  • Tron

    Cryptocurrency

    10 – 5000

  • USDC

    Cryptocurrency

    10 – 5000

  • BNB

    Cryptocurrency

    10 – 5000

  • Dogecoin

    Cryptocurrency

    10 – 5000

  • Solana

    Cryptocurrency

    10 – 5000

  • USDC

    Cryptocurrency

    10 – 5000

  • Cardano

    Cryptocurrency

    10 – 5000

Cashier read on August 11, 2026

Player Intelligence

173 records

What players report about Casinova Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

67

91% resolved, of those with a known outcome

Total reviews

106

Across all review sites

Player rating

3.27 / 5

Trustpilot 1.4 · AskGamblers 4.0 · Tribuna 4.4

GEO markets

20

Countries stated on 80% of records

Casinova Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casinova Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 67 complaints and 106 reviews about Casinova Casino on 6 sites. In the 12 months to November 5, 2026, they filed 25 complaints and posted 50 reviews. That is 19% fewer complaints than in the 12 months before (31). Reviews are down 6% on the 12 months before (53). The average review rating rose from 1.42 to 1.74 out of 5 year on year. Of the complaints with a known outcome, 88% were resolved in the last 12 months, against 94% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 57% of the 65 complaints with a labelled problem. Next come “Account not closed on request” (11%) and “Account closed” (6.2%). Complaints about “Withdrawal” make up 64% of those with a topic, against 29% across all brands.

Of the 66 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts Casinova Casino 353rd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 93%.

Reviewers give Casinova Casino 1.62 out of 5 on average over 106 rated reviews, against 3.44 across all brands. 7.5% of the ratings are four or five stars, and 77% are one or two. The review sites’ own scores average 3.27 out of 5 across 3 sites. By that score, Casinova Casino ranks 1,977th of 4,286 rated casinos. Reviewers most often praise “Games” (9 reviews) and “Customer support” (5 reviews). The most common criticism concerns “Withdrawals” (55 reviews), “Customer support” (40 reviews) and “Trust & licence” (36 reviews).

The countries players state most often are Germany (30%), Canada (13%) and Spain (9.4%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Casinova Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay57%37
  • Account not closed on request11%7
  • Account closed6.2%4
  • Self-exclusion6.2%4
  • Withdrawal refused4.6%3
  • Verification delay3.1%2
  • Account blocked1.5%1
  • Documents rejected or requested again1.5%1
  • Other problems9.2%6
Share of the 65 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal64%43
  • Account18%12
  • Responsible gambling6%4
  • KYC / verification4.5%3
  • Technical3%2
  • Other1.5%1
  • Payments & refunds1.5%1
  • Customer support1.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%60
  • Unresolved9%6
  • Open1.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casinova Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casinova Casino against the market
MeasureCasinova CasinoAll brands
Complaints resolved91%59%
Average review rating1.623.44
Complaints per 100 reviews63.226.4
Share of “Withdrawal” complaints64%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars5.7%6
  • 4 stars1.9%2
  • 3 stars15%16
  • 2 stars3.8%4
  • 1 star74%78
Share of 106 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games9.3%9
  • Customer support5.2%5
  • Withdrawals4.1%4
  • Bonuses3.1%3
  • Website & app2.1%2
  • Sportsbook2.1%2
Share of the 97 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals57%55
  • Customer support41%40
  • Trust & licence37%36
  • Fairness & RTP16%16
  • Bonuses11%11
  • KYC / verification7.2%7
Share of the 97 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany30%42
  • Canada13%18
  • Spain9.4%13
  • Austria8.6%12
  • Italy8.6%12
  • France5%7
  • Switzerland4.3%6
  • Australia3.6%5
  • Finland2.9%4
  • Greece2.2%3
  • Other countries12%17
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262190%471.74
20254493%551.42
20241–4–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–861.4 / 5
Casino Guru494–
AskGamblers1614.0 / 5
Tribuna–154.4 / 5
Casinomeister1––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Casinova Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Australia · Trustpilot

  • Review

    2.0 of 5 stars

    Tribuna

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Austria · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Norway · Casino Guru

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Casinova Casino

Who owns Casinova Casino?

Casinova Casino is operated by KNG Marketing LTD and runs under the KNG Partners affiliate programme.

Is Casinova Casino licensed?

Yes. Casinova Casino holds a licence from Anjouan Gaming Board.

When was Casinova Casino founded?

Casinova Casino launched in 2024.

Which currencies does Casinova Casino accept?

Currencies listed for Casinova Casino: Euros, Norwegian kroner, Hungarian forints, Polish zlotys, New Zealand dollars, Canadian dollars, US dollars, Brazilian reals and 9 more. Its site is available in 12 languages: English, Spanish, Portuguese, French and 8 more.

What welcome bonuses does Casinova Casino offer?

14 welcome offers are listed for Casinova Casino. The first on the list is “100% up to €500 + 200 Free Spins, 1st Deposit at Casinova Casino”, with a 40× wagering requirement.

Which countries is Casinova Casino available in?

Casinova Casino is listed in 19 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Czechia, Finland and 11 more.

Which payment methods does Casinova Casino accept in Portugal?

The Casinova Casino cashier for Portugal lists 9 payment methods: Pay by Card, Paysafecard, Revolut, Bank Transfer, Rapid Transfer, Skrill and 3 more. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.

What are the deposit limits at Casinova Casino in Portugal?

Deposits in € run from 10 to 5,000 per transaction. The lowest minimum, 10 €, is via Pay by Card. The highest maximum, 5,000 €, is via Revolut.

Does Casinova Casino run tournaments in Portugal?

Yes. The Casinova Casino site for Portugal lists 5 tournaments.

What do players say about Casinova Casino?

Players have filed 67 complaints and written 106 reviews about Casinova Casino. Players rate Casinova Casino 3.27 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Casinova Casino?

“Withdrawal delay” – 57% of the 65 complaints about Casinova Casino with a labelled problem. Followed by “Account not closed on request” (11%) and “Account closed” (6.2%).

Do players report withdrawal problems at Casinova Casino?

Withdrawals are the topic of 43 complaints about Casinova Casino: 64% of the 67 with a topic. The most common withdrawal problem is “Withdrawal delay” (86% of them). Of the withdrawal complaints with a known outcome, 93% were resolved.

Does Casinova Casino resolve player complaints?

91% of the 66 complaints about Casinova Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Casinova Casino is 353rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casinova Casino?

Praised most: “Games” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 7.5% of the rated reviews give four or five stars, and 77% give one or two.

How many complaints has Casinova Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 25 complaints about Casinova Casino. That is 19% fewer than in the 12 months before, when there were 31.

Where do Casinova Casino’s players come from?

The countries named most often in complaints and reviews about Casinova Casino are Germany (30%), Canada (13%) and Spain (9.4%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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