400% up to €800
- Bonus
- 400%
- Max bonus
- €800
- Min deposit
- €20
- Wagering
- 33x bonus + deposit
- Max bet
- 29% of current bonus and deposit value
Wagering applies to deposit plus bonus.
Casino profile
Casino Napoli
Player complaints and reviews about Casino Napoli, plus its licences and welcome offers.
casinonapoli.com
Profile
- Website
- casinonapoli.com
- Established
- 2017
- Company
- Unknown
- Licences
- Languages
- German
- English
- French
- Italian
- Spanish
- Currencies
- Euros
About
The Casino Napoli site launched in 2017. It holds a licence from Anjouan Gaming Board. The interface is available in 5 languages, including German, English, French, Italian. One account currency is listed: Euros. We list 2 welcome offers.
Casino Napoli is listed in 5 markets, among them Germany, France, Belgium and Spain.
Markets
This brand is listed in 5 markets. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
150% up to €1,000
- Bonus
- 150%
- Max bonus
- €1,000
- Min deposit
- €20
- Wagering
- 33x bonus + deposit
- Max bet
- 29% of current bonus and deposit value
Wagering applies to deposit plus bonus.
Player Intelligence
55 records
What players report about Casino Napoli on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
39
67% resolved, of those with a known outcome
Total reviews
16
Across all review sites
Player rating
1.8 / 5
Trustpilot 1.8
GEO markets
6
Countries stated on 49% of records
Casino Napoli complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Casino Napoli, the way Player Intelligence PRO computes it.
Since 2017, players have posted 39 complaints and 16 reviews about Casino Napoli on 3 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 1 review.
The problem players report most often is “Withdrawal refused”: 21% of the 39 complaints with a labelled problem. Next come “Winnings voided” (21%) and “Self-exclusion” (13%). Complaints about “Withdrawal” make up 62% of those with a topic, against 29% across all brands.
Of the 39 complaints with a known outcome, 67% were resolved, against 59% across all brands. That puts Casino Napoli 1,260th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 75%.
The review sites’ own scores average 1.8 out of 5 on one site. By that score, Casino Napoli ranks 3,869th of 4,286 rated casinos.
The countries players state most often are United Kingdom (78%), Greece (7.4%) and Germany (3.7%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Casino Napoli: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
22
20172018201920202021
| Period | Value |
|---|---|
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 13 |
| 2020 | 22 |
| 2021 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal refused21%8
- Winnings voided21%8
- Self-exclusion13%5
- Withdrawal delay13%5
- Bonus winnings confiscated10%4
- Withdrawal limits7.7%3
- Deposit refund5.1%2
- Account not closed on request2.6%1
- Other problems7.7%3
Block 03
Complaint categories
- Withdrawal62%24
- Bonus13%5
- Responsible gambling13%5
- Deposit7.7%3
- Account2.6%1
- Technical2.6%1
Block 04
Complaint status
- Resolved67%26
- Unresolved33%13
Block 05
Casino Napoli against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Casino Napoli | All brands |
|---|---|---|
| Complaints resolved | 67% | 59% |
| Average review rating | – | 3.44 |
| Complaints per 100 reviews | – | 26.4 |
| Share of “Withdrawal” complaints | 62% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
5
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 3 |
| 2021 | 5 |
| 2022 | 0 |
| 2023 | 4 |
| 2024 | 2 |
| 2025 | 1 |
| 2026 | 1 |
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1
2.2
1
1
1
1
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 1 |
| 2021 | 2.2 |
| 2022 | 0 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 1 |
| 2026 | 1 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom78%21
- Greece7.4%2
- Germany3.7%1
- Hungary3.7%1
- Italy3.7%1
- United States3.7%1
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 1 | – |
| 2025 | 0 | – | 1 | – |
| 2024 | 0 | – | 2 | – |
| 2023 | 0 | – | 4 | – |
| 2021 | 2 | – | 5 | – |
| 2020 | 22 | 68% | 3 | – |
| 2019 | 13 | 69% | 0 | – |
| 2018 | 1 | – | 0 | – |
| 2017 | 1 | – | 0 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| CasinoReviews | 28 | – | – |
| Trustpilot | – | 16 | 1.8 / 5 |
| Casino Guru | 11 | – | – |
Block 11
Latest complaints and reviews
The newest records about Casino Napoli as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United States · Trustpilot
- Review
1.0 of 5 stars
Greece · Trustpilot
- Complaint
Deposit refused
Resolved - Complaint
Winnings voided
Resolved - Complaint
Winnings voided
Unresolved
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot.
Questions about Casino Napoli
Is Casino Napoli licensed?
Yes. Casino Napoli holds a licence from Anjouan Gaming Board.
When was Casino Napoli founded?
Casino Napoli launched in 2017.
Which currencies does Casino Napoli accept?
The one currency listed for Casino Napoli is Euros. Its site is available in 5 languages: German, English, French, Italian and 1 more.
What welcome bonuses does Casino Napoli offer?
2 welcome offers are listed for Casino Napoli. The first on the list is “400% up to €800”, with a 33× wagering requirement.
Which countries is Casino Napoli available in?
Casino Napoli is listed in 5 markets: Belgium, France, Germany, Italy, Spain.
What do players say about Casino Napoli?
Players have filed 39 complaints and written 16 reviews about Casino Napoli. Players rate Casino Napoli 1.8 out of 5 on average on the 1 site that publishes a rating.
What do players complain about most at Casino Napoli?
“Withdrawal refused” – 21% of the 39 complaints about Casino Napoli with a labelled problem. Followed by “Winnings voided” (21%) and “Self-exclusion” (13%).
Do players report withdrawal problems at Casino Napoli?
Withdrawals are the topic of 24 complaints about Casino Napoli: 62% of the 39 with a topic. The most common withdrawal problem is “Withdrawal refused” (33% of them). Of the withdrawal complaints with a known outcome, 75% were resolved.
Does Casino Napoli resolve player complaints?
67% of the 39 complaints about Casino Napoli with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casino Napoli is 1,260th. Open complaints and complaints closed without an outcome are left out.
Where do Casino Napoli’s players come from?
The countries named most often in complaints and reviews about Casino Napoli are United Kingdom (78%), Greece (7.4%) and Germany (3.7%).
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