Casino profile

Casino Lux

Player complaints and reviews about Casino Lux, plus its operator (Beaffiliates), licences and welcome offers.

About

Casino Lux belongs to the Beaffiliates affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 1997. It holds a licence from Malta Gaming Authority. The interface is available in 12 languages, including Chinese, Danish, English, German. 3 account currencies are listed: Euros, British pounds sterling, US dollars.

Casino Lux is listed in 10 markets, among them Germany, France, Belgium and Spain.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Player Intelligence

50 records

What players report about Casino Lux on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

25% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

4.05 / 5

casino.ru 4.7 · Trustpilot 3.4

GEO markets

Countries stated on 20% of records

Casino Lux complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino Lux, the way Player Intelligence PRO computes it.

Since 2012, players have posted 8 complaints and 42 reviews about Casino Lux on 4 sites. In the 12 months to November 4, 2026, they filed 2 complaints and posted 2 reviews. Reviews are down 85% on the 12 months before (13).

Reviewers give Casino Lux 4.2 out of 5 on average over 37 rated reviews, against 3.44 across all brands. 81% of the ratings are four or five stars, and 16% are one or two. The review sites’ own scores average 4.05 out of 5 across 2 sites. By that score, Casino Lux ranks 717th of 4,286 rated casinos. Reviewers most often praise “Games” (13 reviews), “Bonuses” (9 reviews) and “Withdrawals” (8 reviews). The most common criticism concerns “Fairness & RTP” (9 reviews), “Website & app” (8 reviews) and “Bonuses” (7 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Casino Lux: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2023202420252026

Complaints count

Period	Value
2023	2
2024	3
2025	1
2026	2

Block 02

Complaint categories

Withdrawal50%4
Account25%2
Bonus13%1
KYC / verification13%1

Share of complaints by category.complaints

Block 03

Complaint status

Unresolved75%6
Resolved25%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201220132014201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2012	2
2013	3
2014	0
2015	0
2016	0
2017	0
2018	0
2019	0
2020	0
2021	0
2022	0
2023	20
2024	2
2025	13
2026	2

Block 05

Review stars

How the rated reviews split by star.

5 stars73%27
4 stars8.1%3
3 stars2.7%1
2 stars5.4%2
1 star11%4

Share of 37 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games34%13
Bonuses24%9
Withdrawals21%8
Fairness & RTP16%6
Website & app7.9%3
Customer support5.3%2

Share of the 38 reviews that name at least one aspect.reviews

Criticised

Fairness & RTP24%9
Website & app21%8
Bonuses18%7
Customer support11%4
Withdrawals7.9%3
Games5.3%2

Share of the 38 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.25

4.58

1.5

2023202420252026

Rating history

Period	Value
2023	4.25
2024	4
2025	4.58
2026	1.5

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Russia90%9
United States10%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	2	–	2	–
2025	1	–	13	–
2024	3	–	2	–
2023	2	–	20	4.25
2013	0	–	3	–
2012	0	–	2	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
casino.ru	–	28	4.7 / 5
latestcasinobonuses.bet	7	8	–
AskGamblers	–	5	–
Casino Guru	1	1	–

Block 11

Latest complaints and reviews

The newest records about Casino Lux as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewSep 8, 2026
2.0 of 5 stars
Russia · latestcasinobonuses.bet
ComplaintJul 14, 2026
Account not closed on request
Unresolved
Russia · latestcasinobonuses.bet
ComplaintMay 28, 2026
Withdrawal delay
Unresolved
Russia · Casino Guru
ReviewMar 30, 2026
1.0 of 5 stars
Russia · latestcasinobonuses.bet
ComplaintApr 14, 2025
Withdrawal delay
Unresolved
Russia · latestcasinobonuses.bet

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from casino.ru, Trustpilot.

Questions about Casino Lux

Which affiliate programme runs Casino Lux?

Casino Lux runs under the Beaffiliates affiliate programme.

Is Casino Lux licensed?

Yes. Casino Lux holds a licence from Malta Gaming Authority.

When was Casino Lux founded?

Casino Lux launched in 1997. The site has since closed; its profile is kept for reference.

Which currencies does Casino Lux accept?

Currencies listed for Casino Lux: Euros, British pounds sterling, US dollars. Its site is available in 12 languages: Chinese, Danish, English, German and 8 more.

Which countries is Casino Lux available in?

Casino Lux is listed in 10 markets: Belgium, China, France, Germany, Italy, Japan, Portugal, South Korea and 2 more.

What do players say about Casino Lux?

Players have filed 8 complaints and written 42 reviews about Casino Lux. Players rate Casino Lux 4.05 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Casino Lux?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Fairness & RTP”, “Website & app” and “Bonuses”. 81% of the rated reviews give four or five stars, and 16% give one or two.