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Casino profile

Casino Infinity

Player complaints and reviews about Casino Infinity, plus its operator (Alpha Affiliates), licences and welcome offers.

casinoinfinity.com
casinoinfinity.com
Capture of the Casino Infinity website

Profile

Website
casinoinfinity.com
Established
2023
Operator
Alpha Affiliatesaffiliate programme
Company
Casolinia Group
Licences
Languages
  • English
  • German
  • Finnish
  • Norwegian
  • Hungarian
  • Polish
  • Czech
  • Italian
  • Spanish
  • Greek
  • French
  • Arabic
  • Portuguese
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Swiss francs
  • Hungarian forints
  • Norwegian kroner
  • Polish zlotys
  • Brazilian reals
  • New Zealand dollars
  • Turkish Lira
  • Japanese yen
  • Czech Republic korunas
  • Indian rupees
  • Australian dollars
  • Chilean pesos
  • Peruvian nuevos soles
  • Philippine pesos
  • Thai baht
  • South African Rand
  • Singapore dollars
  • Nigerian nairas
  • Malaysian ringgits
  • Kazakhstani tenges Show more

About

Casino Infinity belongs to the Alpha Affiliates affiliate programme. The site launched in 2023. It holds a licence from Anjouan Gaming Board. The interface is available in 13 languages, including English, German, Finnish, Norwegian. 23 account currencies are listed, including Euros, US dollars, Canadian dollars, Swiss francs. We list 8 welcome offers.

Casino Infinity is listed in 29 markets, among them Canada, Germany, France and Belgium. On the Casino Infinity site for Switzerland, we found 13 promotions, 4 tournaments and a loyalty programme with 5 tiers.

Markets

This brand is listed in 29 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

13 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    I VIP-huone

    Valitse bonuksesi
    250% jopa 3,000€ + 350 FS
    100% jopa 200€
    Minulla on kampanjakoodi
    En halua tervetuliaisbonusta
    VALITSE
    Onko sinulla jo tili? Kirjaudu

  2. 2

    II VIP-huone

    Valitse bonuksesi
    250% jopa 3,000€ + 350 FS
    100% jopa 200€
    Minulla on kampanjakoodi
    En halua tervetuliaisbonusta
    VALITSE
    Onko sinulla jo tili? Kirjaudu

  3. 3

    III VIP-huone

    Valitse bonuksesi
    250% jopa 3,000€ + 350 FS
    100% jopa 200€
    Minulla on kampanjakoodi
    En halua tervetuliaisbonusta
    VALITSE
    Onko sinulla jo tili? Kirjaudu

  4. 4

    IV VIP-huone

    Valitse bonuksesi
    250% jopa 3,000€ + 350 FS
    100% jopa 200€
    Minulla on kampanjakoodi
    En halua tervetuliaisbonusta
    VALITSE
    Onko sinulla jo tili? Kirjaudu

  5. 5

    V VIP-huone

    Valitse bonuksesi
    250% jopa 3,000€ + 350 FS
    100% jopa 200€
    Minulla on kampanjakoodi
    En halua tervetuliaisbonusta
    VALITSE
    Onko sinulla jo tili? Kirjaudu

Player Intelligence

79 records

What players report about Casino Infinity on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

39

87% resolved, of those with a known outcome

Total reviews

40

Across all review sites

Player rating

4.6 / 5

AskGamblers 4.7 · Tribuna 4.5

GEO markets

13

Countries stated on 57% of records

Casino Infinity complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino Infinity, the way Player Intelligence PRO computes it.

Since 2020, players have posted 39 complaints and 40 reviews about Casino Infinity on 4 sites. In the 12 months to November 4, 2026, they filed 3 complaints and posted 14 reviews.

The problem players report most often is “Withdrawal delay”: 36% of the 39 complaints with a labelled problem. Next come “Account closed” (13%) and “Documents rejected or requested again” (7.7%). Complaints about “Withdrawal” make up 41% of those with a topic, against 29% across all brands.

Of the 39 complaints with a known outcome, 87% were resolved, against 59% across all brands. That puts Casino Infinity 522nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 81%.

Reviewers give Casino Infinity 3.26 out of 5 on average over 35 rated reviews, against 3.44 across all brands. 46% of the ratings are four or five stars, and 31% are one or two. The review sites’ own scores average 4.6 out of 5 across 2 sites. By that score, Casino Infinity ranks 199th of 4,286 rated casinos. Reviewers most often praise “Games” (17 reviews), “Customer support” (16 reviews) and “Withdrawals” (11 reviews). The most common criticism concerns “Withdrawals” (16 reviews), “Customer support” (13 reviews) and “Bonuses” (5 reviews).

The countries players state most often are Greece (33%), Germany (20%) and United Kingdom (16%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Casino Infinity: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

The game selection attracts more positive feedback than other areas, though opinions are not overwhelmingly favorable. Payments and customer support appear to be areas where improvements would likely have the biggest impact.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay36%14
  • Account closed13%5
  • Documents rejected or requested again7.7%3
  • Self-exclusion7.7%3
  • Game malfunction7.7%3
  • Withdrawal refused7.7%3
  • Account blocked5.1%2
  • Account not closed on request2.6%1
  • Other problems13%5
Share of the 39 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal41%16
  • Account21%8
  • Responsible gambling10%4
  • Technical10%4
  • KYC / verification7.7%3
  • Bonus5.1%2
  • Other2.6%1
  • Payments & refunds2.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved87%34
  • Unresolved13%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casino Infinity against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casino Infinity against the market
MeasureCasino InfinityAll brands
Complaints resolved87%59%
Average review rating3.263.44
Complaints per 100 reviews97.526.4
Share of “Withdrawal” complaints41%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars31%11
  • 4 stars14%5
  • 3 stars23%8
  • 2 stars14%5
  • 1 star17%6
Share of 35 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games46%17
  • Customer support43%16
  • Withdrawals30%11
  • Bonuses24%9
  • Website & app24%9
  • Deposits & payment methods22%8
Share of the 37 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals43%16
  • Customer support35%13
  • Bonuses14%5
  • Games11%4
  • Trust & licence11%4
  • Fairness & RTP8.1%3
Share of the 37 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Greece33%15
  • Germany20%9
  • United Kingdom16%7
  • Spain8.9%4
  • Canada4.4%2
  • Austria2.2%1
  • Australia2.2%1
  • Finland2.2%1
  • Italy2.2%1
  • Japan2.2%1
  • Other countries6.7%3
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–9–
20259–7–
20241889%19–
20231–5–
20213–0–
20205–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru3416–
AskGamblers4104.7 / 5
Tribuna–144.5 / 5
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Casino Infinity as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    2.0 of 5 stars

    Tribuna

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

  • Complaint

    Self-exclusion

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Tribuna.

Questions about Casino Infinity

Who owns Casino Infinity?

Casino Infinity is operated by Casolinia Group and runs under the Alpha Affiliates affiliate programme.

Is Casino Infinity licensed?

Yes. Casino Infinity holds a licence from Anjouan Gaming Board.

When was Casino Infinity founded?

Casino Infinity launched in 2023.

Which currencies does Casino Infinity accept?

Currencies listed for Casino Infinity: Euros, US dollars, Canadian dollars, Swiss francs, Hungarian forints, Norwegian kroner, Polish zlotys, Brazilian reals and 15 more. Its site is available in 13 languages: English, German, Finnish, Norwegian and 9 more.

What welcome bonuses does Casino Infinity offer?

8 welcome offers are listed for Casino Infinity. The first on the list is “75% up to €500 + 150 Free Spins + 1 Bonus Crab, 1st Deposit at Casino Infinity”, with a 35× wagering requirement.

Which countries is Casino Infinity available in?

Casino Infinity is listed in 29 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Czechia, Finland and 21 more.

What bonuses and promotions does Casino Infinity run in Switzerland?

We read 13 live offers for Switzerland on the Casino Infinity site itself.

Does Casino Infinity run tournaments and a loyalty programme in Switzerland?

Yes. The Casino Infinity site for Switzerland lists 4 tournaments. Its loyalty programme for Switzerland has 5 tiers.

What do players say about Casino Infinity?

Players have filed 39 complaints and written 40 reviews about Casino Infinity. Players rate Casino Infinity 4.6 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Casino Infinity?

“Withdrawal delay” – 36% of the 39 complaints about Casino Infinity with a labelled problem. Followed by “Account closed” (13%) and “Documents rejected or requested again” (7.7%).

Do players report withdrawal problems at Casino Infinity?

Withdrawals are the topic of 16 complaints about Casino Infinity: 41% of the 39 with a topic. The most common withdrawal problem is “Withdrawal delay” (88% of them). Of the withdrawal complaints with a known outcome, 81% were resolved.

Does Casino Infinity resolve player complaints?

87% of the 39 complaints about Casino Infinity with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casino Infinity is 522nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casino Infinity?

Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 46% of the rated reviews give four or five stars, and 31% give one or two.

How many complaints has Casino Infinity received in the last 12 months?

In the 12 months to November 4, 2026, players filed 3 complaints about Casino Infinity.

Where do Casino Infinity’s players come from?

The countries named most often in complaints and reviews about Casino Infinity are Greece (33%), Germany (20%) and United Kingdom (16%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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