Casino profile

Casino Cruise

Player complaints and reviews about Casino Cruise, plus its operator (Genesis Affiliate), licences and welcome offers.

Profile

Website: casinocruise.com
Established: 2014
Operator: Genesis Affiliateaffiliate programme
Company: Genesis Global Limited
Licences: Malta Gaming Authority
Swedish Gambling Authority
UK Gambling Commission
Languages: Arabic
English
Finnish
German
Norwegian
Swedish
Russian
Currencies: Bulgarian leva
Canadian dollars
Swiss francs
Czech Republic korunas
Danish krone
Euros
British pounds sterling
Croatian kunas
Mexican pesos
Norwegian kroner
Peruvian nuevos soles
Polish zlotys
Romanian lei
Russian rubles
Swedish kronor
US dollars
Venezuelan bolívars
South African Rand Show more

About

Casino Cruise belongs to the Genesis Affiliate affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2014. It holds licences from Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 7 languages, including Arabic, English, Finnish, German. 18 account currencies are listed, including Bulgarian leva, Canadian dollars, Swiss francs, Czech Republic korunas.

Player Intelligence

226 records

What players report about Casino Cruise on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

159

76% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

2.8 / 5

AskGamblers 2.8

GEO markets

Countries stated on 17% of records

Casino Cruise complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino Cruise, the way Player Intelligence PRO computes it.

Since 2015, players have posted 159 complaints and 67 reviews about Casino Cruise on 4 sites.

The problem players report most often is “Withdrawal delay”: 45% of the 140 complaints with a labelled problem. Next come “Bonus winnings confiscated” (11%) and “Withdrawal refused” (9.3%). Complaints about “Withdrawal” make up 59% of those with a topic, against 29% across all brands.

Of the 147 complaints with a known outcome, 76% were resolved, against 59% across all brands. That puts Casino Cruise 962nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 84%.

Reviewers give Casino Cruise 2.8 out of 5 on average over 67 rated reviews, against 3.44 across all brands. 45% of the ratings are four or five stars, and 36% are one or two. The review sites’ own scores average 2.8 out of 5 on one site. By that score, Casino Cruise ranks 2,757th of 4,286 rated casinos. Reviewers most often praise “Games” (46 reviews), “Website & app” (27 reviews) and “Customer support” (24 reviews). The most common criticism concerns “Customer support” (20 reviews), “Withdrawals” (19 reviews) and “Bonuses” (11 reviews).

The countries players state most often are United Kingdom (54%), Finland (10%) and Sweden (10%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Casino Cruise: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201520162017201820192020202120222023

Complaints count

Period	Value
2015	23
2016	55
2017	23
2018	11
2019	13
2020	12
2021	13
2022	7
2023	2

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay45%63
Bonus winnings confiscated11%16
Withdrawal refused9.3%13
Winnings voided7.1%10
Verification delay6.4%9
Documents rejected or requested again4.3%6
Account blocked2.9%4
Account closed2.9%4
Other problems11%15

Share of the 140 complaints with a labelled problem.complaints

Block 03

Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

Resolved70%112
Unresolved22%35
No status published6.3%10
Status we do not recognise yet1.3%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casino Cruise against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casino Cruise against the market
Measure	Casino Cruise	All brands
Complaints resolved	76%	59%
Average review rating	2.8	3.44
Complaints per 100 reviews	237.3	26.4
Share of “Withdrawal” complaints	59%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20152016201720182019202020212022

Reviews count

Period	Value
2015	16
2016	10
2017	22
2018	9
2019	3
2020	3
2021	2
2022	2

Block 07

Review stars

How the rated reviews split by star.

5 stars27%18
4 stars18%12
3 stars19%13
2 stars7.5%5
1 star28%19

Share of 67 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games70%46
Website & app41%27
Customer support36%24
Bonuses27%18
Trust & licence12%8
Deposits & payment methods11%7

Share of the 66 reviews that name at least one aspect.reviews

Criticised

Customer support30%20
Withdrawals29%19
Bonuses17%11
KYC / verification17%11
Trust & licence9.1%6
Account4.5%3

Share of the 66 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.7

1.91

3.89

1.17

4.67

0.5

20152016201720182019202020212022

Rating history

Period	Value
2015	4
2016	2.7
2017	1.91
2018	3.89
2019	1.17
2020	4.67
2021	0.5
2022	0.5

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom54%21
Finland10%4
Sweden10%4
Norway7.7%3
Austria2.6%1
Australia2.6%1
Canada2.6%1
Estonia2.6%1
Guyana2.6%1
India2.6%1
Other countries2.6%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2023	2	–	0	–
2022	7	–	2	–
2021	13	100%	2	–
2020	12	92%	3	–
2019	13	69%	3	–
2018	11	73%	9	–
2017	23	57%	22	1.91
2016	55	76%	10	–
2015	23	81%	16	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	104	67	2.8 / 5
CasinoReviews	38	–	–
Casinomeister	13	–	–
Casino Guru	4	–	–

Block 13

Latest complaints and reviews

The newest records about Casino Cruise as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintMay 4, 2022
Bonus winnings confiscated
Resolved
Norway · Casino Guru
ComplaintFeb 16, 2022
Support not responding
Resolved
Guyana · Casino Guru
ComplaintFeb 15, 2022
Withdrawal delay
Resolved
CasinoReviews
ComplaintOct 28, 2021
Withdrawal delay
Resolved
United Kingdom · Casino Guru
ComplaintOct 12, 2021
Withdrawal delay
Resolved
CasinoReviews

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers.

Questions about Casino Cruise

Who owns Casino Cruise?

Casino Cruise is operated by Genesis Global Limited and runs under the Genesis Affiliate affiliate programme.

Is Casino Cruise licensed?

Yes. Casino Cruise holds 3 licences: Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was Casino Cruise founded?

Casino Cruise launched in 2014. The site has since closed; its profile is kept for reference.

Which currencies does Casino Cruise accept?

Currencies listed for Casino Cruise: Bulgarian leva, Canadian dollars, Swiss francs, Czech Republic korunas, Danish krone, Euros, British pounds sterling, Croatian kunas and 10 more. Its site is available in 7 languages: Arabic, English, Finnish, German and 3 more.

What do players say about Casino Cruise?

Players have filed 159 complaints and written 67 reviews about Casino Cruise. Players rate Casino Cruise 2.8 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Casino Cruise?

“Withdrawal delay” – 45% of the 140 complaints about Casino Cruise with a labelled problem. Followed by “Bonus winnings confiscated” (11%) and “Withdrawal refused” (9.3%).

Do players report withdrawal problems at Casino Cruise?

Withdrawals are the topic of 94 complaints about Casino Cruise: 59% of the 158 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them). Of the withdrawal complaints with a known outcome, 84% were resolved.

Does Casino Cruise resolve player complaints?

76% of the 147 complaints about Casino Cruise with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Casino Cruise is 962nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Casino Cruise?

Praised most: “Games”, “Website & app” and “Customer support”. Criticised most: “Customer support”, “Withdrawals” and “Bonuses”. 45% of the rated reviews give four or five stars, and 36% give one or two.