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Casino profile

Big Lucky Casino

Player complaints and reviews about Big Lucky Casino, plus its operator (Rhino Affiliates), licences and welcome offers.

biglucky.com
biglucky.com
Capture of the Big Lucky Casino website

Profile

Website
biglucky.com
Established
2026
Operator
Rhino Affiliatesaffiliate programme
Company
White Star B.V.
Licences
Languages
  • English
  • Finnish
  • Norwegian
Currencies
  • Euros
  • Norwegian kroner
  • Canadian dollars
  • New Zealand dollars
  • Bitcoin
  • Ethereum
  • Tether
  • Litecoin
  • Ripple

About

Big Lucky Casino belongs to the Rhino Affiliates affiliate programme. The site launched in 2026. It holds licences from Curacao Gaming Control Board, Kahnawake Gaming Commission. The interface is available in 3 languages: English, Finnish, Norwegian. 9 account currencies are listed, including Euros, Norwegian kroner, Canadian dollars, New Zealand dollars.

Big Lucky Casino is listed in 5 markets, among them Canada, New Zealand, Finland and Austria. On the Big Lucky Casino site for New Zealand, we found 1 welcome bonus.

Licensee

The company that holds the Curaçao licence for Big Lucky Casino, as the licence register names it.

Legal name
White Star BV
Curaçao licence reference
OGL/2023/159/0076
Registration number (Curaçao Chamber of Commerce)
153150
Incorporated
2020
Licence application number
OGL/2024/159/0941

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

6 records

What players report about Big Lucky Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

4

75% resolved, of those with a known outcome

Total reviews

2

Across all review sites

Player rating

3.6 / 5

Trustpilot 3.6

GEO markets

4

Countries stated on 100% of records

Big Lucky Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Big Lucky Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 4 complaints and 2 reviews about Big Lucky Casino on 2 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 2 reviews.

The review sites’ own scores average 3.6 out of 5 on one site. By that score, Big Lucky Casino ranks 1,420th of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Big Lucky Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint categories

  • Account25%1
  • Deposit25%1
  • Responsible gambling25%1
  • Withdrawal25%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved75%3
  • Unresolved25%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2026
Rating history

Block 06

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Finland33%2
  • New Zealand33%2
  • India17%1
  • Netherlands17%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 07

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–2–
20253–0–

A dash means too little data for that year.

Block 08

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru4––
Trustpilot–23.6 / 5

Block 09

Latest complaints and reviews

The newest records about Big Lucky Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal refused

    Resolved

    New Zealand · Casino Guru

  • Review

    3.0 of 5 stars

    Netherlands · Trustpilot

  • Review

    5.0 of 5 stars

    New Zealand · Trustpilot

  • Complaint

    Deposit not credited

    Resolved

    Finland · Casino Guru

  • Complaint

    Account closed

    Resolved

    India · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about Big Lucky Casino

Who owns Big Lucky Casino?

Big Lucky Casino is operated by White Star B.V. and runs under the Rhino Affiliates affiliate programme.

Is Big Lucky Casino licensed?

Yes. Big Lucky Casino holds 2 licences: Curacao Gaming Control Board, Kahnawake Gaming Commission.

When was Big Lucky Casino founded?

Big Lucky Casino launched in 2026.

Which currencies does Big Lucky Casino accept?

Currencies listed for Big Lucky Casino: Euros, Norwegian kroner, Canadian dollars, New Zealand dollars, Bitcoin, Ethereum, Tether, Litecoin and 1 more. Its site is available in 3 languages: English, Finnish, Norwegian.

Which countries is Big Lucky Casino available in?

Big Lucky Casino is listed in 5 markets: Austria, Canada, Finland, New Zealand, Norway.

What bonuses and promotions does Big Lucky Casino run in New Zealand?

We read 1 live offer for New Zealand on the Big Lucky Casino site itself.

What do players say about Big Lucky Casino?

Players have filed 4 complaints and written 2 reviews about Big Lucky Casino. Players rate Big Lucky Casino 3.6 out of 5 on average on the 1 site that publishes a rating.

How many complaints has Big Lucky Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about Big Lucky Casino.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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