Exclusive
21 Casino: 50 Free Spins
- Free spins
- 50
- Min deposit
- No deposit required
- Wagering
- 35x
Casino profile
21 Casino
Player complaints and reviews about 21 Casino, plus its operator (21 Affiliates), licences and welcome offers.
21casino.com
Profile
- Website
- 21casino.com
- Established
- 2015
- Operator
- 21 Affiliatesaffiliate programme
- Company
- White Hat Gaming Limited
- Languages
- English
- Finnish
- German
- Norwegian
- Portuguese
- Spanish
- Currencies
- Canadian dollars
- Euros
- British pounds sterling
- Norwegian kroner
- South African Rand
- Indian rupees
- Chilean pesos
- Argentine pesos
- Brazilian reals
- Peruvian nuevos soles
About
21 Casino belongs to the 21 Affiliates affiliate programme. The site launched in 2015. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Finnish, German, Norwegian. 10 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, Norwegian kroner. We list 5 welcome offers.
21 Casino is listed in 13 markets, among them Canada, Germany, Spain and United Kingdom. In Norway, 21 Casino accepts 14 payment methods, among them England, Finland, Norway and Canada.
Markets
This brand is listed in 13 markets. Pick one to see what it offers there.
Welcome bonuses
5 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
10 FREE SPINS on Book of Dead
- Free spins
- 10
- Wagering
- 10x
- Max bet
- C$5
100% up to €500 at 21 Casino
- Bonus
- 100%
- Max bonus
- €500
- Min deposit
- €10
- Wagering
- 40x(d+b)
- Max bet
- €5
Wagering applies to deposit plus bonus.
70 Free Spins at 21 Casino
- Free spins
- 70
- Min deposit
- £15
21 FREE SPINS on Book of Dead
- Free spins
- 21
- Wagering
- 40x
- Max bet
- C$5
Payment methods
14 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| England | – | Other | – | – | – |
| Finland | – | Other | – | – | – |
| Norway | – | Other | – | – | – |
| Canada | – | Other | – | – | – |
| New Zeeland | – | Other | – | – | – |
| Brazil | – | Other | – | – | – |
| Spain | – | Other | – | – | – |
| Mga | – | Other | – | – | – |
| Gambling Therapy | – | Other | – | – | – |
| Visa | – | Card | – | – | – |
| Mastercard | – | Card | – | – | – |
| ezeeWallet | – | E-wallet | – | – | – |
| Luxonpay | – | Other | – | – | – |
| Betblocker | – | Other | – | – | – |
Currency not stated on the page
England
Other
–
Finland
Other
–
Norway
Other
–
Canada
Other
–
New Zeeland
Other
–
Brazil
Other
–
Spain
Other
–
Mga
Other
–
Gambling Therapy
Other
–
Visa
Card
–
Mastercard
Card
–
ezeeWallet
E-wallet
–
Luxonpay
Other
–
Betblocker
Other
–
Cashier read on August 11, 2026
Player Intelligence
255 records
What players report about 21 Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
51
78% resolved, of those with a known outcome
Total reviews
204
Across all review sites
Player rating
2.18 / 5
Trustpilot 1.8 · AskGamblers 2.55
GEO markets
23
Countries stated on 64% of records
21 Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about 21 Casino, the way Player Intelligence PRO computes it.
Since 2015, players have posted 51 complaints and 204 reviews about 21 Casino on 6 sites. In the 12 months to November 4, 2026, they filed 2 complaints and posted 20 reviews. Reviews are up 54% on the 12 months before (13).
The problem players report most often is “Withdrawal delay”: 36% of the 50 complaints with a labelled problem. Next come “Account blocked” (10%) and “Bonus winnings confiscated” (10%). Complaints about “Withdrawal” make up 49% of those with a topic, against 29% across all brands.
Of the 50 complaints with a known outcome, 78% were resolved, against 59% across all brands. That puts 21 Casino 901st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 92%.
Reviewers give 21 Casino 2.05 out of 5 on average over 195 rated reviews, against 3.44 across all brands. 25% of the ratings are four or five stars, and 67% are one or two. The review sites’ own scores average 2.18 out of 5 across 2 sites. By that score, 21 Casino ranks 3,564th of 4,286 rated casinos. Reviewers most often praise “Games” (69 reviews), “Website & app” (30 reviews) and “Withdrawals” (29 reviews). The most common criticism concerns “Withdrawals” (87 reviews), “Customer support” (48 reviews) and “KYC / verification” (40 reviews).
The countries players state most often are United Kingdom (68%), Canada (5.5%) and Australia (3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about 21 Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Games and payments receive notably more positive feedback than negative, suggesting these are key strengths for players. Customer support and the website experience appear more balanced, with roughly equal praise and criticism.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
8
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 5 |
| 2017 | 5 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 4 |
| 2021 | 8 |
| 2022 | 6 |
| 2023 | 8 |
| 2024 | 7 |
| 2025 | 2 |
| 2026 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay36%18
- Account blocked10%5
- Bonus winnings confiscated10%5
- Verification delay8%4
- Withdrawal refused8%4
- Account closed6%3
- Deposit not credited4%2
- Account not closed on request2%1
- Other problems16%8
Block 03
Complaint categories
- Withdrawal49%25
- Account18%9
- Bonus12%6
- KYC / verification12%6
- Deposit3.9%2
- Other2%1
- Payments & refunds2%1
- Responsible gambling2%1
Block 04
Complaint status
- Resolved76%39
- Unresolved22%11
- No status published2%1
Block 05
21 Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | 21 Casino | All brands |
|---|---|---|
| Complaints resolved | 78% | 59% |
| Average review rating | 2.05 | 3.44 |
| Complaints per 100 reviews | 25 | 26.4 |
| Share of “Withdrawal” complaints | 49% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
32
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 28 |
| 2018 | 11 |
| 2019 | 4 |
| 2020 | 14 |
| 2021 | 15 |
| 2022 | 25 |
| 2023 | 32 |
| 2024 | 30 |
| 2025 | 17 |
| 2026 | 14 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars16%32
- 4 stars8.2%16
- 3 stars8.2%16
- 2 stars5.1%10
- 1 star62%121
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games36%69
- Website & app15%30
- Withdrawals15%29
- Customer support13%26
- Bonuses12%24
- Deposits & payment methods6.7%13
Criticised
- Withdrawals45%87
- Customer support25%48
- KYC / verification21%40
- Bonuses16%31
- Trust & licence15%29
- Fairness & RTP12%24
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.5
3.5
2.66
1.5
2.25
2.54
2.2
2
1.47
1.57
2.24
2.07
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 3.5 |
| 2016 | 3.5 |
| 2017 | 2.66 |
| 2018 | 1.5 |
| 2019 | 2.25 |
| 2020 | 2.54 |
| 2021 | 2.2 |
| 2022 | 2 |
| 2023 | 1.47 |
| 2024 | 1.57 |
| 2025 | 2.24 |
| 2026 | 2.07 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom68%111
- Canada5.5%9
- Australia3%5
- United States3%5
- Germany2.4%4
- Finland2.4%4
- India2.4%4
- Ireland1.8%3
- Brazil1.2%2
- Chile1.2%2
- Other countries9.1%15
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 2 | – | 14 | – |
| 2025 | 2 | – | 17 | – |
| 2024 | 7 | – | 30 | 1.57 |
| 2023 | 8 | – | 32 | 1.47 |
| 2022 | 6 | – | 25 | 2.0 |
| 2021 | 8 | – | 15 | – |
| 2020 | 4 | – | 14 | – |
| 2019 | 2 | – | 4 | – |
| 2018 | 2 | – | 11 | – |
| 2017 | 5 | – | 28 | 2.66 |
| 2016 | 5 | – | 3 | – |
| 2015 | 0 | – | 4 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 128 | 1.8 / 5 |
| AskGamblers | 24 | 56 | 2.55 / 5 |
| Casino Guru | 20 | 17 | – |
| CasinoReviews | 4 | – | – |
| latestcasinobonuses.bet | 1 | 3 | – |
| Casinomeister | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about 21 Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United States · Trustpilot
- Review
1.0 of 5 stars
Israel · Trustpilot
- Complaint
Account closed
ResolvedFinland · Casino Guru
- Complaint
Withdrawal delay
ResolvedUnited Kingdom · Casino Guru
- Complaint
Other
Unresolved
2 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about 21 Casino
Who owns 21 Casino?
21 Casino is operated by White Hat Gaming Limited and runs under the 21 Affiliates affiliate programme.
Is 21 Casino licensed?
Yes. 21 Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
When was 21 Casino founded?
21 Casino launched in 2015.
Which currencies does 21 Casino accept?
Currencies listed for 21 Casino: Canadian dollars, Euros, British pounds sterling, Norwegian kroner, South African Rand, Indian rupees, Chilean pesos, Argentine pesos and 2 more. Its site is available in 6 languages: English, Finnish, German, Norwegian and 2 more.
What welcome bonuses does 21 Casino offer?
5 welcome offers are listed for 21 Casino. The first on the list is “21 Casino: 50 Free Spins”, with a 35× wagering requirement.
Which countries is 21 Casino available in?
21 Casino is listed in 13 markets: Argentina, Brazil, Canada, Chile, Finland, Germany, India, Norway and 5 more.
Which payment methods does 21 Casino accept in Norway?
The 21 Casino cashier for Norway lists 14 payment methods: England, Finland, Norway, Canada, New Zeeland, Brazil and 8 more.
What do players say about 21 Casino?
Players have filed 51 complaints and written 204 reviews about 21 Casino. Players rate 21 Casino 2.18 out of 5 on average across the 2 sites that publish one.
What do players complain about most at 21 Casino?
“Withdrawal delay” – 36% of the 50 complaints about 21 Casino with a labelled problem. Followed by “Account blocked” (10%) and “Bonus winnings confiscated” (10%).
Do players report withdrawal problems at 21 Casino?
Withdrawals are the topic of 25 complaints about 21 Casino: 49% of the 51 with a topic. The most common withdrawal problem is “Withdrawal delay” (72% of them). Of the withdrawal complaints with a known outcome, 92% were resolved.
Does 21 Casino resolve player complaints?
78% of the 50 complaints about 21 Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 21 Casino is 901st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about 21 Casino?
Praised most: “Games”, “Website & app” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 25% of the rated reviews give four or five stars, and 67% give one or two.
How many complaints has 21 Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 2 complaints about 21 Casino.
Where do 21 Casino’s players come from?
The countries named most often in complaints and reviews about 21 Casino are United Kingdom (68%), Canada (5.5%) and Australia (3%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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