What does 21 Casino ask for at registration in United Kingdom?

The 21 Casino registration form for United Kingdom has 3 fields: username, e-mail, password. Marked as required: username, e-mail, password.

Casino profile

21 Casino in United Kingdom

Player complaints and reviews about 21 Casino, plus its operator (21 Affiliates), licences and welcome offers.

21casino.com

About

On the 21 Casino site for United Kingdom, we found 1 promotion. In United Kingdom, 21 Casino accepts 5 payment methods, among them Mastercard, Neosurf, Neteller and Paysafecard. The registration form for United Kingdom has 3 fields; the required ones include username, e-mail and password.

21 Casino belongs to the 21 Affiliates affiliate programme. The site launched in 2015. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Finnish, German, Norwegian. 10 account currencies are listed, including Canadian dollars, Euros, British pounds sterling, Norwegian kroner. We list 5 welcome offers.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Exclusive
21 Casino: 50 Free Spins
Free spins
50
Min deposit
No deposit required
Wagering
35x
Exclusive
10 FREE SPINS on Book of Dead
Free spins
10
Wagering
10x
Max bet
C$5
100% up to €500 at 21 Casino
Bonus
100%
Max bonus
€500
Min deposit
€10
Wagering
40x(d+b)
Max bet
€5
Wagering applies to deposit plus bonus.
70 Free Spins at 21 Casino
Free spins
70
Min deposit
£15
21 FREE SPINS on Book of Dead
Free spins
21
Wagering
40x
Max bet
C$5

Promotions

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Champion, Are You Ready?
Welcome To 21 Casino
70 Bonus Spins on Book of Dead
Your Welcome Offer is Ready.
Whenever You Are.
READY
21 Casino takes great pleasure in welcoming every single player that wants to joins us.
We are confident you too will enjoy your experience with us.
For…
Read in full
Champion, Are You Ready?
Welcome To 21 Casino
70 Bonus Spins on Book of Dead
Your Welcome Offer is Ready.
Whenever You Are.
READY
21 Casino takes great pleasure in welcoming every single player that wants to joins us.
We are confident you too will enjoy your experience with us.
For that reason, we welcome you with 70 Book of Dead Bonus Spins on your first deposit (min. £15).
When You're ready to take your Welcome Offer, here are some of the latest released games.
Welcome Offer - Promotional Terms and Conditions
Version 1.1
DETAILS OF THE OFFER
1. This offer gives you 70 Bonus Spins on Book of Dead, on your first deposit.
ELIGIBILITY REQUIREMENTS
2. To claim the offer, you must:
- be over 18 years of age;
- reside in Great Britain;
- be verified (including having provided additional documents if requested); and
- opt in to receive this promotion.
3. You must not have any other active bonuses in your account to claim this offer. If you claim this offer while other bonuses are active, we may suspend your eligibility for this offer.
CLAIMING THE OFFER
4. To claim the offer, you must access your new account and place a first deposit of at least £15.
5. The Bonus Spins will be credited automatically to your account.
RESTRICTIONS ON THE OFFER
6. Bonus Spins may only be used on the following game: Book of Dead.
7. Bonus Spins are valid for ten (10) days after being applied to the account. Any unused will be removed from your account. Any unused (i.e. not wagered) bonus funds within thirty (30) days, will be removed from your account.
8. Any winnings from Bonus Spins will be added as bonus funds and any winnings are capped at £100. There are wagering requirements for players to turn these bonus funds into cash funds. This is 10 times the value of the bonus funds. Only bonus funds count towards wagering contribution.
9. All bonus funds are subject to a maximum cash-out of £100 upon completion of wagering requirements.
10. The maximum bet allowed while this bonus is in play is £5 or currency equivalent. Should you bet higher than this while the bonus is in play, the casino reserves the right to confiscate all winnings.
11. Games contribute differently to the fulfilment of the wagering requirement. You may find the list of games and their respective contribution towards the wagering requirement here.
ADDITIONAL TERMS
12. You may withdraw your cash deposits at any time unless we have reasonable grounds to suspect promotional abuse or irregular play. You can find more details
about this here. If you make a cash withdrawal while your bonus is still active (i.e., before the wagering requirement has been fulfilled), you will forfeit such bonus and any associated winnings.
13. The minimum withdrawal from your cash funds is £10.
14. Your ability to wager beyond certain thresholds may be affected by affordability checks which we are required to carry out as part of our regulatory obligations.
15. Our Website terms and Conditions and Standard Promotional Terms and Conditions apply in full to this Promotion. However, in case of conflict between them and this Offer’s terms, the latter will prevail.
18+ only. GambleAware.org
These Terms and Conditions were last updated on 09/06/2026.

Payment methods

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

method	currency	category	provider	min	max
Currency not stated on the page
Mastercard	–	Card	–	–	–
Neosurf	–	Voucher	–	–	–
Neteller	–	E-wallet	–	–	–
Paysafecard	–	Voucher	–	–	–
Visa	–	Card	–	–	–

Currency not stated on the page

Mastercard
Card
–
Neosurf
Voucher
–
Neteller
E-wallet
–
Paysafecard
Voucher
–
Visa
Card
–

5 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

Usernamerequired
E-mailrequired
Passwordrequired

Sign in

E-mailrequired
Passwordrequired

Read on August 11, 2026

Player complaints and reviews in United Kingdom

111 records

111 of the 255 records about 21 Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

83% resolved, of those with a known outcome

Total reviews

105

Across all review sites

Player rating

1.85 / 5

105 ratings by these players

Share of all records

44%

of 255 about 21 Casino

What players in United Kingdom say about 21 Casino

Players in United Kingdom have filed 6 complaints and written 105 reviews about 21 Casino. That is 44% of the 255 records about it from every market. Complaints make up 5.4% of their records, against 20% across all markets. Their reviews rate it 1.85 out of 5 on average (105 ratings), against 2.05 across all markets. 77% of their rated reviews give one or two stars; across all markets the share is 67%.

The most common problem in their complaints is “Account closed”: 33% of 6 complaints with a labelled problem (6% across all markets). 83% of their 6 complaints with a known outcome were resolved, against 78% across all markets. In the last 12 months: 1 complaint and 11 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about 21 Casino in United Kingdom, or compare the market with another one.

What the assistant can do

United Kingdom and all markets
Figure	United Kingdom	All markets
Complaints among all records	5.4%	20%
Resolved, of complaints with a known outcome	83%	78%
Average review rating, out of 5	1.85	2.05
Reviews rated 1–2 stars	77%	67%
Account closed, of labelled complaints	33%	6%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20192020202120222023202420252026

Complaints count

Period	Value
2019	1
2020	1
2021	1
2022	0
2023	1
2024	1
2025	0
2026	1

Block 02

Complaint categories

Withdrawal50%3
Account33%2
Payments & refunds17%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved83%5
Unresolved17%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2020202120222023202420252026

Reviews count

Period	Value
2020	6
2021	11
2022	20
2023	25
2024	23
2025	13
2026	7

Block 05

Review stars

How the rated reviews split by star.

5 stars17%18
4 stars3.8%4
3 stars1.9%2
2 stars1%1
1 star76%80

Share of 105 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals15%15
Games9.2%9
Trust & licence5.1%5
Fairness & RTP3.1%3
Responsible gambling3.1%3
Customer support3.1%3

Share of the 98 reviews that name at least one aspect.reviews

Criticised

Withdrawals43%42
Customer support27%26
Trust & licence19%19
Bonuses15%15
Fairness & RTP15%15
KYC / verification15%15

Share of the 98 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.6

1.8

20232024

Rating history

Period	Value
2023	2.6
2024	1.8

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	1	–	7	–
2025	0	–	13	–
2024	1	–	23	1.48
2023	1	–	25	1.4
2022	0	–	20	2.1
2021	1	–	11	–
2020	1	–	6	–
2019	1	–	0	–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	101	–
Casino Guru	4	4	–
AskGamblers	2	–	–

Block 10

Latest complaints and reviews

The newest records about 21 Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewJul 10, 2026
5.0 of 5 stars
United Kingdom · Trustpilot
ReviewMay 15, 2026
4.0 of 5 stars
United Kingdom · Trustpilot
ComplaintMar 12, 2026
Withdrawal delay
Resolved
United Kingdom · Casino Guru
ComplaintJul 16, 2024
Account closed
Unresolved
United Kingdom · Casino Guru
ComplaintJan 23, 2023
Withdrawal refused
Resolved
United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Questions about 21 Casino in United Kingdom

Which payment methods does 21 Casino accept in United Kingdom?

The 21 Casino cashier for United Kingdom lists 5 payment methods: Mastercard, Neosurf, Neteller, Paysafecard, Visa.

What bonuses and promotions does 21 Casino run in United Kingdom?

We read 1 live offer for United Kingdom on the 21 Casino site itself.

How many complaints and reviews about 21 Casino come from players in United Kingdom?

111 of the 255 complaints and reviews about 21 Casino come from players in United Kingdom. Across all its markets, 50 complaints have a known outcome, and 78% of them were resolved.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.