100% up to €500, Welcome Bonus at Slotmonster Casino
- Bonus
- 100%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- 35xb
- Max bet
- €5
Wagering applies to the bonus amount.
Casino profile
Slotmonster Casino
Player complaints and reviews about Slotmonster Casino, plus its operator (EPCaffiliates), licences and welcome offers.
slotmonster.com
Profile
- Website
- slotmonster.com
- Established
- 2024
- Operator
- EPCaffiliatesaffiliate programme
- Company
- SIMBA N.V.
- Languages
- German
- English
- Norwegian
- Currencies
- Euros
- Bitcoin
- Bitcoin Cash
- Ethereum
- Tether
- Litecoin
- Dogecoin
- Ripple
- TRON
- ADA
- New Zealand dollars
- Canadian dollars
- US dollars
- Norwegian kroner
About
Slotmonster Casino belongs to the EPCaffiliates affiliate programme. The site launched in 2024. It holds licences from Anjouan Gaming Board, Curacao Gaming Control Board. The interface is available in 3 languages: German, English, Norwegian. 14 account currencies are listed, including Euros, Bitcoin, Bitcoin Cash, Ethereum. We list 2 welcome offers.
Slotmonster Casino is listed in 4 markets: Canada, Germany, New Zealand and Norway.
Markets
This brand is listed in 4 markets. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to 5000 NOK + 20 Free Spins, Welcome Bonus at Slotmonster Casino
- Bonus
- 100%
- Max bonus
- 5000 NOK
- Min deposit
- 250 NOK
- Wagering
- 35xb
Wagering applies to the bonus amount.
Player Intelligence
427 records
What players report about Slotmonster Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
36
53% resolved, of those with a known outcome
Total reviews
391
Across all review sites
Player rating
2.2 / 5
Trustpilot 2.3 · AskGamblers 2.1
GEO markets
17
Countries stated on 97% of records
Slotmonster Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Slotmonster Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 36 complaints and 391 reviews about Slotmonster Casino on 4 sites. In the 12 months to November 5, 2026, they filed 6 complaints and posted 45 reviews. That is 70% fewer complaints than in the 12 months before (20). Reviews are down 79% on the 12 months before (216). The average review rating fell from 2.29 to 1.8 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 36% of the 36 complaints with a labelled problem. Next come “Account closed” (14%) and “Self-exclusion” (11%). Complaints about “Withdrawal” make up 53% of those with a topic, against 29% across all brands.
Of the 36 complaints with a known outcome, 53% were resolved, against 59% across all brands. That puts Slotmonster Casino 1,541st of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 58%.
Reviewers give Slotmonster Casino 2.34 out of 5 on average over 391 rated reviews, against 3.44 across all brands. 33% of the ratings are four or five stars, and 65% are one or two. The review sites’ own scores average 2.2 out of 5 across 2 sites. By that score, Slotmonster Casino ranks 3,497th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (76 reviews), “Games” (48 reviews) and “Customer support” (44 reviews). The most common criticism concerns “Withdrawals” (163 reviews), “Trust & licence” (120 reviews) and “Customer support” (95 reviews).
The countries players state most often are United Kingdom (58%), Netherlands (16%) and Norway (6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Slotmonster Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the good RTP and the availability of deposit and no deposit bonuses. Additionally, they find the customer support to be very helpful.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
20
202420252026
| Period | Value |
|---|---|
| 2024 | 11 |
| 2025 | 20 |
| 2026 | 5 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay36%13
- Account closed14%5
- Self-exclusion11%4
- Withdrawal refused11%4
- Account blocked8.3%3
- Deposit refund5.6%2
- Winnings voided5.6%2
- Account not closed on request2.8%1
- Other problems5.6%2
Block 03
Complaint categories
- Withdrawal53%19
- Account25%9
- Responsible gambling11%4
- Deposit5.6%2
- Bonus2.8%1
- KYC / verification2.8%1
Block 04
Complaint status
- Resolved53%19
- Unresolved47%17
Block 05
Slotmonster Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Slotmonster Casino | All brands |
|---|---|---|
| Complaints resolved | 53% | 59% |
| Average review rating | 2.34 | 3.44 |
| Complaints per 100 reviews | 9.2 | 26.4 |
| Share of “Withdrawal” complaints | 53% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
183
202420252026
| Period | Value |
|---|---|
| 2024 | 183 |
| 2025 | 174 |
| 2026 | 34 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars27%107
- 4 stars5.4%21
- 3 stars2.3%9
- 2 stars4.6%18
- 1 star60%236
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals20%76
- Games13%48
- Customer support12%44
- Bonuses8%30
- Fairness & RTP5.6%21
- Trust & licence4.5%17
Criticised
- Withdrawals44%163
- Trust & licence32%120
- Customer support25%95
- Account13%48
- Fairness & RTP12%44
- Bonuses10%39
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.79
1.95
1.94
202420252026
| Period | Value |
|---|---|
| 2024 | 2.79 |
| 2025 | 1.95 |
| 2026 | 1.94 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom58%243
- Netherlands16%65
- Norway6%25
- Sweden5.5%23
- Germany4.3%18
- Canada2.4%10
- Finland2.4%10
- Denmark1.2%5
- Ireland0.7%3
- United States0.7%3
- Other countries2.6%11
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 5 | – | 34 | 1.94 |
| 2025 | 20 | 50% | 174 | 1.95 |
| 2024 | 11 | 55% | 183 | 2.79 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 382 | 2.3 / 5 |
| Casino Guru | 30 | 4 | – |
| AskGamblers | 5 | 5 | 2.1 / 5 |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Slotmonster Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Review
1.0 of 5 stars
Netherlands · Trustpilot
- Complaint
Verification delay
ResolvedAustria · Casino Guru
- Complaint
Withdrawal refused
UnresolvedUnited Kingdom · Casino Guru
- Complaint
Withdrawal delay
ResolvedNetherlands · Casino Guru
5 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Slotmonster Casino
Who owns Slotmonster Casino?
Slotmonster Casino is operated by SIMBA N.V. and runs under the EPCaffiliates affiliate programme.
Is Slotmonster Casino licensed?
Yes. Slotmonster Casino holds 2 licences: Anjouan Gaming Board, Curacao Gaming Control Board.
When was Slotmonster Casino founded?
Slotmonster Casino launched in 2024.
Which currencies does Slotmonster Casino accept?
Currencies listed for Slotmonster Casino: Euros, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Ripple and 6 more. Its site is available in 3 languages: German, English, Norwegian.
What welcome bonuses does Slotmonster Casino offer?
2 welcome offers are listed for Slotmonster Casino. The first on the list is “100% up to €500, Welcome Bonus at Slotmonster Casino”, with a 35× wagering requirement.
Which countries is Slotmonster Casino available in?
Slotmonster Casino is listed in 4 markets: Canada, Germany, New Zealand, Norway.
What do players say about Slotmonster Casino?
Players have filed 36 complaints and written 391 reviews about Slotmonster Casino. Players rate Slotmonster Casino 2.2 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Slotmonster Casino?
“Withdrawal delay” – 36% of the 36 complaints about Slotmonster Casino with a labelled problem. Followed by “Account closed” (14%) and “Self-exclusion” (11%).
Do players report withdrawal problems at Slotmonster Casino?
Withdrawals are the topic of 19 complaints about Slotmonster Casino: 53% of the 36 with a topic. The most common withdrawal problem is “Withdrawal delay” (68% of them). Of the withdrawal complaints with a known outcome, 58% were resolved.
Does Slotmonster Casino resolve player complaints?
53% of the 36 complaints about Slotmonster Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Slotmonster Casino is 1,541st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Slotmonster Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 33% of the rated reviews give four or five stars, and 65% give one or two.
How many complaints has Slotmonster Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 6 complaints about Slotmonster Casino. That is 70% fewer than in the 12 months before, when there were 20.
Where do Slotmonster Casino’s players come from?
The countries named most often in complaints and reviews about Slotmonster Casino are United Kingdom (58%), Netherlands (16%) and Norway (6%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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