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Casino profile

21 Bets Casino

Player complaints and reviews about 21 Bets Casino, plus its operator (Infinity Stars Partners), licences and welcome offers.

21bets.com
21bets.com
Capture of the 21 Bets Casino website

Profile

Website
21bets.com
Established
2023
Operator
Infinity Stars Partnersaffiliate programme
Company
Famagousta B.V.
Licences
Languages
  • English
  • French
  • German
  • Finnish
  • Norwegian
  • Portuguese
  • Spanish
  • Italian
Currencies
  • Euros
  • US dollars
  • Norwegian kroner
  • Australian dollars
  • Canadian dollars
  • Brazilian reals
  • South African Rand
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin

About

21 Bets Casino belongs to the Infinity Stars Partners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, French, German, Finnish. 12 account currencies are listed, including Euros, US dollars, Norwegian kroner, Australian dollars. We list 6 welcome offers.

21 Bets Casino is listed in 13 markets, among them Canada, Germany, France and Belgium. On the 21 Bets Casino site for Portugal, we found 27 promotions. In Portugal, 21 Bets Casino accepts 14 payment methods, among them Rapid Transfer, Bitcoin, Bitcoin Cash and Ethereum. Its crypto options cover 6 coins, including Bitcoin, Bitcoin Cash, Ethereum and Litecoin. The minimum deposit in EUR is 10, the maximum 5,000.

Licensee

The company that holds the Curaçao licence for 21 Bets Casino, as the licence register names it.

Legal name
Famagousta B.V
Curaçao licence reference
OGL/2023/155/0098
Registration number (Curaçao Chamber of Commerce)
152449
Incorporated
2020

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

27 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

14 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

EUR

  • Rapid Transfer

    Bank transfer · Paysafe

    10 – 2000

  • Bitcoin

    Cryptocurrency

    10 – 5000

  • Bitcoin Cash

    Cryptocurrency

    10 – 5000

  • Ethereum

    Cryptocurrency

    10 – 5000

  • Litecoin

    Cryptocurrency

    10 – 5000

  • Tether (USDT)TRON

    Cryptocurrency

    10 – 5000

  • USD Coin (USDC)SOL

    Cryptocurrency

    10 – 5000

  • E-wallet

    E-wallet

    10 – 2000

  • Jeton

    E-wallet · Jeton

    10 – 2000

  • Neteller

    E-wallet · Paysafe

    10 – 2000

  • Skrill

    E-wallet · Paysafe

    10 – 2000

  • CASHlib

    Voucher

    10 – 150

  • Flexepin

    Voucher

    10 – 250

  • paysafecard

    Voucher · Paysafe

    10 – 2000

Cashier read on September 29, 2026

Player Intelligence

46 records

What players report about 21 Bets Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

7

43% resolved, of those with a known outcome

Total reviews

39

Across all review sites

Player rating

1.4 / 5

Trustpilot 1.8 · AskGamblers 1.0

GEO markets

11

Countries stated on 83% of records

21 Bets Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about 21 Bets Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 7 complaints and 39 reviews about 21 Bets Casino on 3 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 12 reviews. Reviews are down 8% on the 12 months before (13).

Reviewers give 21 Bets Casino 1.62 out of 5 on average over 39 rated reviews, against 3.44 across all brands. 13% of the ratings are four or five stars, and 82% are one or two. The review sites’ own scores average 1.4 out of 5 across 2 sites. By that score, 21 Bets Casino ranks 4,095th of 4,286 rated casinos. Reviewers most often praise “Website & app” (5 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “Customer support” (10 reviews) and “Trust & licence” (8 reviews).

The countries players state most often are United Kingdom (29%), Germany (18%) and Italy (16%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,916 brands Player Intelligence tracks.

Ask the AI analyst about 21 Bets Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20182019202020212022202320242025
Complaints count

Block 02

Complaint categories

  • Withdrawal100%7
Share of complaints by category.complaints

Block 03

Complaint status

  • Unresolved57%4
  • Resolved43%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars13%5
  • 3 stars5.1%2
  • 2 stars2.6%1
  • 1 star79%31
Share of 39 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Website & app17%5
  • Fairness & RTP6.7%2
  • Sportsbook6.7%2
  • Withdrawals6.7%2
  • Bonuses3.3%1
  • Deposits & payment methods3.3%1
Share of the 30 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals43%13
  • Customer support33%10
  • Trust & licence27%8
  • KYC / verification23%7
  • Bonuses13%4
  • Deposits & payment methods13%4
Share of the 30 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom29%11
  • Germany18%7
  • Italy16%6
  • Sweden11%4
  • Netherlands7.9%3
  • Norway5.3%2
  • Canada2.6%1
  • France2.6%1
  • Croatia2.6%1
  • Ireland2.6%1
  • Other countries2.6%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–10–
20251–9–
20242–12–
20233–7–
20220–1–
20181–0–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–371.8 / 5
AskGamblers621.0 / 5
CasinoReviews1––

Block 11

Latest complaints and reviews

The newest records about 21 Bets Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Review

    1.0 of 5 stars

    Netherlands · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    CasinoReviews

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about 21 Bets Casino

Who owns 21 Bets Casino?

21 Bets Casino is operated by Famagousta B.V. and runs under the Infinity Stars Partners affiliate programme.

Is 21 Bets Casino licensed?

Yes. 21 Bets Casino holds a licence from Curacao Gaming Control Board.

When was 21 Bets Casino founded?

21 Bets Casino launched in 2023.

Which currencies does 21 Bets Casino accept?

Currencies listed for 21 Bets Casino: Euros, US dollars, Norwegian kroner, Australian dollars, Canadian dollars, Brazilian reals, South African Rand, Bitcoin and 4 more. Its site is available in 8 languages: English, French, German, Finnish and 4 more.

What welcome bonuses does 21 Bets Casino offer?

6 welcome offers are listed for 21 Bets Casino. The first on the list is “150% up to $/€ 1000 Crypto Reload Bonus at 21 Bets Casino”, with a 45× wagering requirement.

Which countries is 21 Bets Casino available in?

21 Bets Casino is listed in 13 markets: Australia, Austria, Belgium, Brazil, Canada, Finland, France, Germany and 5 more.

Which payment methods does 21 Bets Casino accept in Portugal?

The 21 Bets Casino cashier for Portugal lists 14 payment methods: Rapid Transfer, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Tether (USDT) and 8 more. For crypto, it takes 6 coins: Bitcoin, Bitcoin Cash, Ethereum, Litecoin and 2 more.

What are the deposit limits at 21 Bets Casino in Portugal?

Deposits in EUR run from 10 to 5,000 per transaction. The lowest minimum, 10 EUR, is via Rapid Transfer. The highest maximum, 5,000 EUR, is via Bitcoin.

What bonuses and promotions does 21 Bets Casino run in Portugal?

We read 27 live offers for Portugal on the 21 Bets Casino site itself.

What do players say about 21 Bets Casino?

Players have filed 7 complaints and written 39 reviews about 21 Bets Casino. Players rate 21 Bets Casino 1.4 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about 21 Bets Casino?

Praised most: “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 13% of the rated reviews give four or five stars, and 82% give one or two.

Where do 21 Bets Casino’s players come from?

The countries named most often in complaints and reviews about 21 Bets Casino are United Kingdom (29%), Germany (18%) and Italy (16%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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