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1xSlots Casino

Player complaints and reviews about 1xSlots Casino, plus its operator (1xSlot Partners), licences and welcome offers.

1xslot.com
Capture of the 1xSlots Casino website

About

1xSlots Casino belongs to the 1xSlot Partners affiliate programme. The site launched in 2017. It holds a licence from Curacao Gaming Control Board. The interface is available in 32 languages, including Arabic, Bulgarian, Chinese, Croatian. 69 account currencies are listed, including UAE dirhams, Albanian lekë, Armenian drams, Angolan kwanzas.

1xSlots Casino is listed in 51 markets, among them Canada, Germany, France and Belgium. On the 1xSlots Casino site for Austria, we found 16 welcome bonuses and 18 promotions.

Licensee

The company that holds the Curaçao licence for 1xSlots Casino, as the licence register names it.

Legal name
Orakum N.V.
Curaçao licence reference
OGL/2024/586/0786
Registration number (Curaçao Chamber of Commerce)
141651

Markets

This brand is listed in 51 markets. Pick one to see what it offers there.

Welcome bonuses

16 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Promotions

18 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

1,719 records

What players report about 1xSlots Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

424

75% resolved, of those with a known outcome

Total reviews

1,295

Across all review sites

Player rating

3.56 / 5

Trustpilot 3.9 · casino.ru 4.7 · affgambler.ru 2.79 · AskGamblers 2.85

GEO markets

70

Countries stated on 52% of records

1xSlots Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about 1xSlots Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 424 complaints and 1,295 reviews about 1xSlots Casino on 9 sites. In the 12 months to November 4, 2026, they filed 67 complaints and posted 308 reviews. That is 23% fewer complaints than in the 12 months before (87). Reviews are up 23% on the 12 months before (251). The average review rating fell from 3.75 to 3.72 out of 5 year on year. Of the complaints with a known outcome, 78% were resolved in the last 12 months, against 90% in the 12 months before.

The problem players report most often is “Deposit not credited”: 30% of the 383 complaints with a labelled problem. Next come “Withdrawal delay” (22%) and “Withdrawal refused” (13%). Complaints about “Withdrawal” make up 34% of those with a topic, against 29% across all brands.

Of the 422 complaints with a known outcome, 75% were resolved, against 59% across all brands. That puts 1xSlots Casino 990th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 86%.

Reviewers give 1xSlots Casino 3.76 out of 5 on average over 977 rated reviews, against 3.44 across all brands. 70% of the ratings are four or five stars, and 20% are one or two. The review sites’ own scores average 3.56 out of 5 across 4 sites. By that score, 1xSlots Casino ranks 1,521st of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (365 reviews), “Games” (344 reviews) and “Bonuses” (248 reviews). The most common criticism concerns “Fairness & RTP” (224 reviews), “Bonuses” (219 reviews) and “Customer support” (182 reviews).

The countries players state most often are Russia (46%), Argentina (15%) and Mexico (6.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about 1xSlots Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players disliked the deceptive practices of the casino, particularly regarding promotions that were not honored. They also expressed frustration with unhelpful customer support that provided contradictory information.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Deposit not credited30%114
  • Withdrawal delay22%86
  • Withdrawal refused13%50
  • Account not closed on request6.8%26
  • Bonus not credited5.7%22
  • Documents rejected or requested again5%19
  • Account blocked2.3%9
  • Verification delay2.3%9
  • Other problems13%48
Share of the 383 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal34%144
  • Deposit28%117
  • Account11%47
  • Bonus7.1%30
  • KYC / verification6.9%29
  • Payments & refunds5.2%22
  • Technical3.8%16
  • Other2.6%11
  • Responsible gambling1.2%5
  • Customer support0.2%1
Share of complaints with a category. 2 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved75%318
  • Unresolved25%104
  • Open0.5%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

1xSlots Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

1xSlots Casino against the market
Measure1xSlots CasinoAll brands
Complaints resolved75%59%
Average review rating3.763.44
Complaints per 100 reviews32.726.4
Share of “Withdrawal” complaints34%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars53%517
  • 4 stars17%169
  • 3 stars9.4%92
  • 2 stars6.1%60
  • 1 star14%139
Share of 977 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals34%365
  • Games32%344
  • Bonuses23%248
  • Deposits & payment methods18%194
  • Website & app18%187
  • Customer support17%178
Share of the 1,066 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP21%224
  • Bonuses21%219
  • Customer support17%182
  • Withdrawals15%160
  • Website & app8.6%92
  • Trust & licence8.4%90
Share of the 1,066 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Russia46%405
  • Argentina15%131
  • Mexico6.9%61
  • Cyprus5.3%47
  • Chile2.4%21
  • Ukraine2%18
  • Austria1.6%14
  • Uzbekistan1.6%14
  • Belarus1.2%11
  • United Arab Emirates1.1%10
  • Other countries18%157
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265877%2733.74
20258688%2513.75
20249986%1244.03
20234667%1004.22
20222969%1443.98
20213152%933.75
20203855%2233.31
20192370%743.44
20181471%13–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
latestcasinobonuses.bet277643–
Trustpilot–2903.9 / 5
casino.ru–2024.7 / 5
affgambler.ru35742.79 / 5
Casino Guru6632–
AskGamblers29542.85 / 5
forum-casino.com13––
CasinoReviews3––
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about 1xSlots Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

48 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, casino.ru, affgambler.ru, AskGamblers.

Questions about 1xSlots Casino

Who owns 1xSlots Casino?

1xSlots Casino is operated by Orakum N.V. and runs under the 1xSlot Partners affiliate programme.

Is 1xSlots Casino licensed?

Yes. 1xSlots Casino holds a licence from Curacao Gaming Control Board.

When was 1xSlots Casino founded?

1xSlots Casino launched in 2017.

Which currencies does 1xSlots Casino accept?

Currencies listed for 1xSlots Casino: UAE dirhams, Albanian lekë, Armenian drams, Angolan kwanzas, Argentine pesos, Australian dollars, Azerbaijani manats, Bosnia-Herzegovina convertible marks and 61 more. Its site is available in 32 languages: Arabic, Bulgarian, Chinese, Croatian and 28 more.

Which countries is 1xSlots Casino available in?

1xSlots Casino is listed in 51 markets: Angola, Argentina, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium and 43 more.

What bonuses and promotions does 1xSlots Casino run in Austria?

We read 34 live offers for Austria on the 1xSlots Casino site itself.

What do players say about 1xSlots Casino?

Players have filed 424 complaints and written 1,295 reviews about 1xSlots Casino. Players rate 1xSlots Casino 3.56 out of 5 on average across the 4 sites that publish one.

What do players complain about most at 1xSlots Casino?

“Deposit not credited” – 30% of the 383 complaints about 1xSlots Casino with a labelled problem. Followed by “Withdrawal delay” (22%) and “Withdrawal refused” (13%).

Do players report withdrawal problems at 1xSlots Casino?

Withdrawals are the topic of 144 complaints about 1xSlots Casino: 34% of the 422 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 86% were resolved.

Does 1xSlots Casino resolve player complaints?

75% of the 422 complaints about 1xSlots Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 1xSlots Casino is 990th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about 1xSlots Casino?

Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Fairness & RTP”, “Bonuses” and “Customer support”. 70% of the rated reviews give four or five stars, and 20% give one or two.

How many complaints has 1xSlots Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 67 complaints about 1xSlots Casino. That is 23% fewer than in the 12 months before, when there were 87.

Where do 1xSlots Casino’s players come from?

The countries named most often in complaints and reviews about 1xSlots Casino are Russia (46%), Argentina (15%) and Mexico (6.9%).