Casino profile

Matchbook Casino

Player complaints and reviews about Matchbook Casino, plus its operator (Matchbook Affiliates), licences and welcome offers.

matchbook.com

About

Matchbook Casino belongs to the Matchbook Affiliates affiliate programme. The site launched in 2004. It holds licences from Alderney Gambling Control Commission, SIGAP - Betting Management System (Brazil), UK Gambling Commission. The interface is in English. 3 account currencies are listed: British pounds sterling, Euros, US dollars.

Matchbook Casino is listed in 2 markets: United Kingdom and Austria.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Player Intelligence

1,888 records

What players report about Matchbook Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

50% resolved, of those with a known outcome

Total reviews

1,886

Across all review sites

Player rating

3.55 / 5

Trustpilot 4.2 · AskGamblers 2.45 · Tribuna 4.0

GEO markets

Countries stated on 98% of records

Matchbook Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Matchbook Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 2 complaints and 1,886 reviews about Matchbook Casino on 4 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 214 reviews. Reviews are up 6% on the 12 months before (202). The average review rating rose from 3.84 to 4.08 out of 5 year on year.

Reviewers give Matchbook Casino 4.07 out of 5 on average over 1,885 rated reviews, against 3.44 across all brands. 77% of the ratings are four or five stars, and 21% are one or two. The review sites’ own scores average 3.55 out of 5 across 3 sites. By that score, Matchbook Casino ranks 1,523rd of 4,286 rated casinos. Reviewers most often praise “Customer support” (1,077 reviews), “Website & app” (401 reviews) and “Sportsbook” (307 reviews). The most common criticism concerns “Customer support” (158 reviews), “Account” (155 reviews) and “KYC / verification” (142 reviews).

The countries players state most often are United Kingdom (83%), Ireland (3.7%) and India (2.1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,913 brands Player Intelligence tracks.

Ask the AI analyst about Matchbook Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20172018201920202021

Complaints count

Period	Value
2017	1
2018	0
2019	0
2020	0
2021	1

Block 02

Complaint categories

Bonus50%1
Withdrawal50%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved50%1
Unresolved50%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

361

201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2015	38
2016	23
2017	27
2018	75
2019	192
2020	139
2021	361
2022	260
2023	181
2024	181
2025	232
2026	177

Block 05

Review stars

How the rated reviews split by star.

5 stars70%1,317
4 stars7.4%139
3 stars2%38
2 stars1.9%35
1 star19%356

Share of 1,885 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Customer support60%1,077
Website & app22%401
Sportsbook17%307
Bonuses8.5%153
Withdrawals4.5%81
Trust & licence2.6%46

Share of the 1,798 reviews that name at least one aspect.reviews

Criticised

Customer support8.8%158
Account8.6%155
KYC / verification7.9%142
Withdrawals5.8%104
Sportsbook5.4%97
Website & app3.9%70

Share of the 1,798 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.69

2.15

2.68

3.04

4.11

3.62

4.59

4.25

4.24

4.05

3.79

4.24

201520162017201820192020202120222023202420252026

Rating history

Period	Value
2015	3.69
2016	2.15
2017	2.68
2018	3.04
2019	4.11
2020	3.62
2021	4.59
2022	4.25
2023	4.24
2024	4.05
2025	3.79
2026	4.24

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom83%1,524
Ireland3.7%68
India2.1%38
Czechia1%18
Germany1%18
Netherlands0.7%13
Bulgaria0.4%8
Brazil0.4%7
Italy0.4%7
Kenya0.4%7
Other countries7.4%137

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	177	4.24
2025	0	–	232	3.79
2024	0	–	181	4.06
2023	0	–	181	4.24
2022	0	–	260	4.25
2021	1	–	361	4.59
2020	0	–	139	3.62
2019	0	–	192	4.1
2018	0	–	75	3.04
2017	1	–	27	2.69
2016	0	–	23	2.15
2015	0	–	38	3.68

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	1,844	4.2 / 5
AskGamblers	2	25	2.45 / 5
Tribuna	–	16	4.0 / 5
latestcasinobonuses.bet	–	1	–

Block 11

Latest complaints and reviews

The newest records about Matchbook Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewNov 3, 2026
5.0 of 5 stars
United Kingdom · Trustpilot
ReviewNov 3, 2026
5.0 of 5 stars
United Kingdom · Trustpilot
ReviewNov 2, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewOct 31, 2026
5.0 of 5 stars
United Kingdom · Trustpilot
ReviewOct 28, 2026
5.0 of 5 stars
Ireland · Trustpilot

25 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Matchbook Casino

Who owns Matchbook Casino?

Matchbook Casino is operated by Triplebet Limited Casinos and runs under the Matchbook Affiliates affiliate programme.

Is Matchbook Casino licensed?

Yes. Matchbook Casino holds 3 licences: Alderney Gambling Control Commission, SIGAP - Betting Management System (Brazil), UK Gambling Commission.

When was Matchbook Casino founded?

Matchbook Casino launched in 2004.

Which currencies does Matchbook Casino accept?

Currencies listed for Matchbook Casino: British pounds sterling, Euros, US dollars. Its site is available in one language: English.

Which countries is Matchbook Casino available in?

Matchbook Casino is listed in 2 markets: Austria, United Kingdom.

What do players say about Matchbook Casino?

Players have filed 2 complaints and written 1,886 reviews about Matchbook Casino. Players rate Matchbook Casino 3.55 out of 5 on average across the 3 sites that publish one.

What do players like and dislike about Matchbook Casino?

Praised most: “Customer support”, “Website & app” and “Sportsbook”. Criticised most: “Customer support”, “Account” and “KYC / verification”. 77% of the rated reviews give four or five stars, and 21% give one or two.

Where do Matchbook Casino’s players come from?

The countries named most often in complaints and reviews about Matchbook Casino are United Kingdom (83%), Ireland (3.7%) and India (2.1%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.