igamingcpo.com

Casino profile

1xBet Casino

Player complaints and reviews about 1xBet Casino, plus its operator (1xBet Partners), licences and welcome offers.

1xbet.com
1xbet.com
Capture of the 1xBet Casino website

Profile

Website
1xbet.com
Established
2007
Operator
1xBet Partnersaffiliate programme
Company
Caecus N.V.
Licences
Languages
  • Arabic
  • Azerbaijani
  • Bulgarian
  • Portuguese
  • Chinese
  • German
  • Danish
  • English
  • Spanish
  • Finnish
  • Estonian
  • French
  • Greek
  • Hebrew
  • Croatian
  • Hungarian
  • Georgian
  • Armenian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Hindi
  • Lithuanian
  • Latvian
  • Macedonian
  • Norwegian
  • Filipino
  • Polish
  • Romanian
  • Serbian
  • Russian
  • Swedish
  • Slovenian
  • Slovak
  • Turkish
  • Ukrainian
  • Uzbek
  • Thai
  • Albanian
  • Icelandic
  • Kazakh
  • Malaysian
  • Vietnamese
  • Belarusian
  • Canadian Show more
Currencies
  • Euros
  • US dollars
  • Russian rubles
  • Australian dollars
  • Azerbaijani manats
  • Albanian lekë
  • Algerian dinars
  • Angolan kwanzas
  • Argentine pesos
  • Armenian drams
  • Bangladeshi takas
  • Bahraini dinars
  • Belarusian rubles
  • Bulgarian leva
  • Bolivian bolivianos
  • Botswanan pulas
  • Brazilian reals
  • Burundian francs
  • Hungarian forints
  • Vietnamese dong
  • Ghanaian cedis
  • Guatemalan quetzals
  • Guinean francs
  • Honduran lempiras
  • Hong Kong dollars
  • Georgian laris
  • Danish krone
  • UAE dirhams
  • Dominican pesos
  • Egyptian pounds
  • Zambian kwachas
  • Indian rupees
  • Indonesian rupiahs
  • Jordanian dinars
  • Iraqi dinars
  • Icelandic krónur
  • Kazakhstani tenges
  • Canadian dollars
  • Qatari rials
  • Kenyan shillings
  • Chinese yuan
  • Colombian pesos
  • Comorian francs
  • Bosnia-Herzegovina convertible marks
  • Congolese francs
  • Costa Rican colóns
  • Kuwaiti dinars
  • Liberian dollars
  • Libyan dinars
  • Lebanese pounds
  • Mauritian rupees
  • Macedonian denari
  • Malawian kwachas
  • Malagasy Ariaries
  • Malaysian ringgits
  • Moroccan dirhams
  • Mexican pesos
  • Mozambican meticals
  • Moldovan lei
  • Nepalese rupees
  • Nigerian nairas
  • Nicaraguan córdobas
  • New Zealand dollars
  • Israeli new sheqels
  • New Taiwan dollars
  • Norwegian kroner
  • Omani rials
  • Pakistani rupees
  • Panamanian balboas
  • Paraguayan guaranis
  • Peruvian nuevos soles
  • Romanian lei
  • Rwandan francs
  • Saudi riyals
  • Swiss francs
  • Swedish kronor
  • Serbian dinars
  • Singapore dollars
  • Somali shillings
  • Venezuelan bolívars
  • Sudanese pounds
  • Thai baht
  • Tanzanian shillings
  • Tunisian dinars
  • Turkish Lira
  • Ugandan shillings
  • Uzbekistan som
  • Ukrainian hryvnias
  • Uruguayan pesos
  • Philippine pesos
  • Djiboutian francs
  • Chilean pesos
  • Sri Lankan rupees
  • Eritrean nakfas
  • Cape Verdean escudos
  • Ethiopian birrs
  • South African Rand
  • South Korean won
  • Japanese yen
  • Dogecoin
  • Tether
  • TRON
  • ADA Show more

About

1xBet Casino belongs to the 1xBet Partners affiliate programme. The site launched in 2007. It holds a licence from Curacao Gaming Control Board. The interface is available in 46 languages, including Arabic, Azerbaijani, Bulgarian, Portuguese. 103 account currencies are listed, including Euros, US dollars, Russian rubles, Australian dollars. We list 7 welcome offers.

1xBet Casino is listed in 60 markets, among them Canada, Germany, France and Belgium. On the 1xBet Casino site for Colombia, we found 95 promotions. In Colombia, 1xBet Casino accepts 2 payment methods: Cryptocurrencies and Global Partner of Fc Barcelona.

Licensee

The company that holds the Curaçao licence for 1xBet Casino, as the licence register names it.

Legal name
Caecus N.V.
Curaçao licence reference
OGL/2024/1262/0493
Registration number (Curaçao Chamber of Commerce)
163779

Markets

This brand is listed in 60 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

95 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • USDT

    Cryptocurrency

    –

  • Global Partner of Fc Barcelona

    Other

    –

Cashier read on August 13, 2026

Player Intelligence

9,070 records

What players report about 1xBet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

1,586

70% resolved, of those with a known outcome

Total reviews

7,484

Across all review sites

Player rating

3.8 / 5

Trustpilot 1.4 · AskGamblers 4.1 · casino.ru 4.7 · Tribuna 5.0

GEO markets

163

Countries stated on 81% of records

1xBet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about 1xBet Casino, the way Player Intelligence PRO computes it.

Since 2016, players have posted 1,586 complaints and 7,484 reviews about 1xBet Casino on 10 sites. In the 12 months to November 5, 2026, they filed 448 complaints and posted 2,045 reviews. That is 40% more complaints than in the 12 months before (321). Reviews are up 36% on the 12 months before (1,499). The average review rating fell from 2.21 to 1.6 out of 5 year on year. Of the complaints with a known outcome, 61% were resolved in the last 12 months, against 64% in the 12 months before.

The problem players report most often is “Deposit not credited”: 36% of the 1,432 complaints with a labelled problem. Next come “Withdrawal delay” (25%) and “Withdrawal refused” (8%). Complaints about “Withdrawal” make up 35% of those with a topic, against 29% across all brands.

Of the 1,544 complaints with a known outcome, 70% were resolved, against 59% across all brands. That puts 1xBet Casino 1,145th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 77%.

Reviewers give 1xBet Casino 2.32 out of 5 on average over 7,445 rated reviews, against 3.44 across all brands. 32% of the ratings are four or five stars, and 62% are one or two. The review sites’ own scores average 3.8 out of 5 across 4 sites. By that score, 1xBet Casino ranks 1,085th of 4,287 rated casinos. Reviewers most often praise “Sportsbook” (807 reviews), “Withdrawals” (682 reviews) and “Website & app” (654 reviews). The most common criticism concerns “Customer support” (2,823 reviews), “Withdrawals” (2,376 reviews) and “Deposits & payment methods” (1,179 reviews).

The countries players state most often are India (17%), Morocco (5.1%) and Russia (4.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about 1xBet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the wide variety of promotions and bonuses available, which keeps the betting experience exciting and encourages them to return. Additionally, many users commend the responsive customer support and the smooth functionality of the platform, especially during high-traffic events.

Many players express frustration with the lengthy KYC verification process, which can delay withdrawals and create uncertainty. Additionally, there are serious concerns regarding the withdrawal of funds, with some users reporting that their requests have been blocked or ignored, leading to feelings of mistrust towards the platform.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Deposit not credited36%515
  • Withdrawal delay25%365
  • Withdrawal refused8%114
  • Account blocked6.5%93
  • Documents rejected or requested again5.2%74
  • Verification delay4%57
  • Bonus not credited3.1%44
  • Account closed3%43
  • Other problems8.9%127
Share of the 1,432 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal35%551
  • Deposit33%526
  • Account11%168
  • KYC / verification9.6%152
  • Payments & refunds3.2%50
  • Bonus3%48
  • Other3%48
  • Technical1.3%21
  • Responsible gambling0.9%14
  • Customer support0.1%1
Share of complaints with a category. 7 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved69%1,088
  • Unresolved29%456
  • Open2.3%37
  • No status published0.3%4
  • Status we do not recognise yet0.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

1xBet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

1xBet Casino against the market
Measure1xBet CasinoAll brands
Complaints resolved70%59%
Average review rating2.323.44
Complaints per 100 reviews21.226.4
Share of “Withdrawal” complaints35%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars22%1,641
  • 4 stars10%748
  • 3 stars5.4%403
  • 2 stars4.6%343
  • 1 star58%4,310
Share of 7,445 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Sportsbook12%807
  • Withdrawals9.7%682
  • Website & app9.3%654
  • Customer support6.6%464
  • Bonuses5.3%374
  • Deposits & payment methods4.7%329
Share of the 7,002 reviews that name at least one aspect.reviews

Criticised

  • Customer support40%2,823
  • Withdrawals34%2,376
  • Deposits & payment methods17%1,179
  • KYC / verification16%1,086
  • Account15%1,020
  • Trust & licence9.3%654
Share of the 7,002 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • India17%1,247
  • Morocco5.1%375
  • Russia4.5%331
  • France3.9%285
  • Argentina3.8%282
  • Egypt3.2%233
  • Bangladesh2.9%217
  • Brazil2.5%186
  • Canada2.5%182
  • Nigeria2.5%182
  • Other countries52%3,849
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202638364%1,8171.62
202544864%1,6752.26
202437678%1,6183.12
202312677%2971.86
20227674%6332.41
20216885%7882.23
20203083%4492.63
20193376%1382.93
20181493%262.32
20171338%362.07
20160–7–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–6,6221.4 / 5
AskGamblers5485394.1 / 5
latestcasinobonuses.bet437114–
Casino Guru43467–
casino.ru–1264.7 / 5
forum-casino.com81––
CasinoReviews46––
Consumer Complaints22––
Casinomeister18––
Tribuna–165.0 / 5

Block 13

Latest complaints and reviews

The newest records about 1xBet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

154 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about 1xBet Casino

Who owns 1xBet Casino?

1xBet Casino is operated by Caecus N.V. and runs under the 1xBet Partners affiliate programme.

Is 1xBet Casino licensed?

Yes. 1xBet Casino holds a licence from Curacao Gaming Control Board.

When was 1xBet Casino founded?

1xBet Casino launched in 2007.

Which currencies does 1xBet Casino accept?

Currencies listed for 1xBet Casino: Euros, US dollars, Russian rubles, Australian dollars, Azerbaijani manats, Albanian lekë, Algerian dinars, Angolan kwanzas and 95 more. Its site is available in 46 languages: Arabic, Azerbaijani, Bulgarian, Portuguese and 42 more.

What welcome bonuses does 1xBet Casino offer?

7 welcome offers are listed for 1xBet Casino. The first on the list is “100% up to €300 + 30 Free Spins, 1st Deposit Bonus at 1xBet Casino”, with a 35× wagering requirement.

Which countries is 1xBet Casino available in?

1xBet Casino is listed in 60 markets: Angola, Argentina, Australia, Azerbaijan, Bahrain, Bangladesh, Belgium, Brazil and 52 more.

Which payment methods does 1xBet Casino accept in Colombia?

The 1xBet Casino cashier for Colombia lists 2 payment methods: Cryptocurrencies, Global Partner of Fc Barcelona.

What bonuses and promotions does 1xBet Casino run in Colombia?

We read 95 live offers for Colombia on the 1xBet Casino site itself.

What do players say about 1xBet Casino?

Players have filed 1,586 complaints and written 7,484 reviews about 1xBet Casino. Players rate 1xBet Casino 3.8 out of 5 on average across the 4 sites that publish one.

What do players complain about most at 1xBet Casino?

“Deposit not credited” – 36% of the 1,432 complaints about 1xBet Casino with a labelled problem. Followed by “Withdrawal delay” (25%) and “Withdrawal refused” (8%).

Do players report withdrawal problems at 1xBet Casino?

Withdrawals are the topic of 551 complaints about 1xBet Casino: 35% of the 1,579 with a topic. The most common withdrawal problem is “Withdrawal delay” (66% of them). Of the withdrawal complaints with a known outcome, 77% were resolved.

Does 1xBet Casino resolve player complaints?

70% of the 1,544 complaints about 1xBet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, 1xBet Casino is 1,145th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about 1xBet Casino?

Praised most: “Sportsbook”, “Withdrawals” and “Website & app”. Criticised most: “Customer support”, “Withdrawals” and “Deposits & payment methods”. 32% of the rated reviews give four or five stars, and 62% give one or two.

How many complaints has 1xBet Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 448 complaints about 1xBet Casino. That is 40% more than in the 12 months before, when there were 321.

Where do 1xBet Casino’s players come from?

The countries named most often in complaints and reviews about 1xBet Casino are India (17%), Morocco (5.1%) and Russia (4.5%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with 1xBet Casino, and ones players rate about the same.