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Casino profile

Voodoo Casino

Player complaints and reviews about Voodoo Casino, plus its operator (Heroic Affiliates), licences and welcome offers.

voodoo.casino
voodoo.casino
Capture of the Voodoo Casino website

Profile

Website
voodoo.casino
Established
2022
Operator
Heroic Affiliatesaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
Currencies
  • Euros
  • US dollars
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Litecoin
  • Dogecoin

About

Voodoo Casino belongs to the Heroic Affiliates affiliate programme. The site launched in 2022. It holds a licence from Tobique Gaming Commission. The interface is available in 2 languages: English, German. 7 account currencies are listed, including Euros, US dollars, Bitcoin, Bitcoin Cash. We list 13 welcome offers.

Voodoo Casino is listed in 2 markets: Germany and Austria. On the Voodoo Casino site for Mexico, we found 8 promotions, 3 tournaments and a loyalty programme with 11 tiers.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

11 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    How do I earn CP (comp points)?

    You can earn CP (Comp Points) by playing your favorite games at Voodoo Casino. The more you play, the more CP you accumulate, propelling you up the ranks of our exciting Loyalty Program.

  2. 2

    What are the benefits of advancing to a higher loaylty level?

    Advancing to a higher loyalty level unlocks exclusive rewards such as free spins, cashback bonuses, birthday bonuses, access to VIP tournaments, and a personal manager. The higher you go, the more incredible the rewards!

  3. 3

    How do I claim my rewards?

    Rewards are automatically credited to your account when you reach a new level. But that's not all–you can also explore and claim your available rewards anytime in the loyalty section of your account. VIP players receive an additional benefit – a personal VIP Manager who unlocks exclusive, tailored offers.

  4. 4

    What do I get for "Enchanted Wednesday"?

    Every Wendsday you can claim exclusive loyalty reload bonus based on your level: From Bone Collector to Hex Caster: 30% up to €300 (min dep €20, wager x25). Promo code: HEXED From Spirit Whisperer to Shadow Priest: 50% up to €500 (min dep €20, wager x25). Promo code: WEDOO From Loa's Chosen to Mystic Overlord: 75% up to €750 (min dep €20, wager x25). Promo code: RUNES

  5. 5

    What do I get for "Voodoo Sunday"?

    Every Sunday you can claim exclusive loyalty reload bonus up to 3 times in a row based on your level: From Bone Collector to Hex Caster: 50 Free Spins (min dep €30, wager x30). Promo code: DRUMZ From Spirit Whisperer to Shadow Priest: 100 Free Spins (min dep €60, wager x30). Promo code: BONEZ From Loa's Chosen to Mystic Overlord: 250 Free Spins (min dep €150, wager x30). Promo code: DUST

  6. 6

    Are there any requirements for getting my weekly cashback?

    Yes. For the cashback to be credited your minimum deposit sum and net losses per week should be equal: For Bone Collector: €10 For Charm Holder: €20 For Potion Brewer: €30 For Hex Caster: €40 For Spirit Whisperer: €50 For Dark Alchemist: €100 For Shadow Priest: €200 For Loa’s Chosen: €300 For Soul Conjurer: €400 For Mystic Overlord: €500 For Voodoo Sovereign: Personal

  7. 7

    What is cashback wager requirement?

    All loyalty levels goes with x1 wager requirement.

  8. 8

    What is the maximum amount of cashback I can get?

    Based on your level, your cashback can not exceed: From Bone Collector to Hex Caster: €250 From Spirit Whisperer to Shadow Priest: €500 From Loa's Chosen to Mystic Overlord: €1500

  9. 9

    When do I get my cashback?

    You will be credited with cashback after it has been calculated. This process starts every Sunday at 6:00 AM (UTC)

  10. 10

    Do my CP expire?

    No, your CP do not expire. You can accumulate them over time and use them to progress through the loyalty levels whenever you're ready. There's no rush, just endless opportunities to earn and enjoy.

  11. 11

    What should I do if I had already reached certain levels before the new loyalty program started?

    We understand that you may have achieved certain levels before the introduction of our new loyalty program. Unfortunately, bonuses for previously completed levels cannot be credited retroactively. We appreciate your understanding and encourage you to explore the exciting benefits and rewards available in our updated program. If you have any further questions, our support team is here to assist you.

Player Intelligence

77 records

What players report about Voodoo Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

11

82% resolved, of those with a known outcome

Total reviews

66

Across all review sites

Player rating

3.65 / 5

AskGamblers 4.2 · Trustpilot 3.1

GEO markets

17

Countries stated on 60% of records

Voodoo Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Voodoo Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 11 complaints and 66 reviews about Voodoo Casino on 3 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 25 reviews.

The problem players report most often is “Withdrawal refused”: 27% of the 11 complaints with a labelled problem. Next come “Account not closed on request” (18%) and “Withdrawal delay” (18%). Complaints about “Withdrawal” make up 64% of those with a topic, against 29% across all brands.

Of the 11 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts Voodoo Casino 741st of 1,917 casinos with at least 10 such complaints.

Reviewers give Voodoo Casino 3.67 out of 5 on average over 66 rated reviews, against 3.44 across all brands. 74% of the ratings are four or five stars, and 26% are one or two. The review sites’ own scores average 3.65 out of 5 across 2 sites. By that score, Voodoo Casino ranks 1,379th of 4,286 rated casinos. Reviewers most often praise “Website & app” (22 reviews), “Bonuses” (19 reviews) and “Customer support” (19 reviews). The most common criticism concerns “Withdrawals” (10 reviews), “Bonuses” (8 reviews) and “Trust & licence” (7 reviews).

The countries players state most often are Australia (17%), Germany (17%) and Netherlands (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Voodoo Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Bonuses and payments appear to be highlights, with notably more positive feedback than negative in those areas. Games and customer support have a more balanced reception, while the website and app experience leans positive.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal refused27%3
  • Account not closed on request18%2
  • Withdrawal delay18%2
  • Missing funds9.1%1
  • Self-exclusion9.1%1
  • Withdrawal limits9.1%1
  • Winnings voided9.1%1
Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal64%7
  • Account18%2
  • Payments & refunds9.1%1
  • Responsible gambling9.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved82%9
  • Unresolved18%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Voodoo Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Voodoo Casino against the market
MeasureVoodoo CasinoAll brands
Complaints resolved82%59%
Average review rating3.673.44
Complaints per 100 reviews16.726.4
Share of “Withdrawal” complaints64%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars58%38
  • 4 stars17%11
  • 2 stars1.5%1
  • 1 star24%16
Share of 66 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Website & app34%22
  • Bonuses30%19
  • Customer support30%19
  • Games28%18
  • Withdrawals28%18
  • KYC / verification16%10
Share of the 64 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals16%10
  • Bonuses13%8
  • Trust & licence11%7
  • Fairness & RTP9.4%6
  • Customer support9.4%6
  • Account6.3%4
Share of the 64 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia17%8
  • Germany17%8
  • Netherlands13%6
  • Switzerland6.5%3
  • Norway6.5%3
  • Uzbekistan6.5%3
  • France4.3%2
  • United Kingdom4.3%2
  • Italy4.3%2
  • United States4.3%2
  • Other countries15%7
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–233.61
20256–10–
20242–4–
20233–294.19

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers2294.2 / 5
Trustpilot–273.1 / 5
Casino Guru910–

Block 13

Latest complaints and reviews

The newest records about Voodoo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    France · Trustpilot

  • Review

    1.0 of 5 stars

    Belgium · Trustpilot

  • Complaint

    Account not closed on request

    Unresolved

    AskGamblers

  • Complaint

    Self-exclusion

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal refused

    Unresolved

    Germany · Casino Guru

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Voodoo Casino

Who owns Voodoo Casino?

Voodoo Casino is operated by Novatrix SRL and runs under the Heroic Affiliates affiliate programme.

Is Voodoo Casino licensed?

Yes. Voodoo Casino holds a licence from Tobique Gaming Commission.

When was Voodoo Casino founded?

Voodoo Casino launched in 2022.

Which currencies does Voodoo Casino accept?

Currencies listed for Voodoo Casino: Euros, US dollars, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin. Its site is available in 2 languages: English, German.

What welcome bonuses does Voodoo Casino offer?

13 welcome offers are listed for Voodoo Casino. The first on the list is “125% up to €400 + 100 Free Spins at Voodoo Casino”, with a 30× wagering requirement.

Which countries is Voodoo Casino available in?

Voodoo Casino is listed in 2 markets: Austria, Germany.

What bonuses and promotions does Voodoo Casino run in Mexico?

We read 8 live offers for Mexico on the Voodoo Casino site itself.

Does Voodoo Casino run tournaments and a loyalty programme in Mexico?

Yes. The Voodoo Casino site for Mexico lists 3 tournaments. Its loyalty programme for Mexico has 11 tiers.

What do players say about Voodoo Casino?

Players have filed 11 complaints and written 66 reviews about Voodoo Casino. Players rate Voodoo Casino 3.65 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Voodoo Casino?

“Withdrawal refused” – 27% of the 11 complaints about Voodoo Casino with a labelled problem. Followed by “Account not closed on request” (18%) and “Withdrawal delay” (18%).

Do players report withdrawal problems at Voodoo Casino?

Withdrawals are the topic of 7 complaints about Voodoo Casino: 64% of the 11 with a topic. The most common withdrawal problem is “Withdrawal refused” (43% of them).

Does Voodoo Casino resolve player complaints?

82% of the 11 complaints about Voodoo Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Voodoo Casino is 741st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Voodoo Casino?

Praised most: “Website & app”, “Bonuses” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Trust & licence”. 74% of the rated reviews give four or five stars, and 26% give one or two.

How many complaints has Voodoo Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 1 complaint about Voodoo Casino.

Where do Voodoo Casino’s players come from?

The countries named most often in complaints and reviews about Voodoo Casino are Australia (17%), Germany (17%) and Netherlands (13%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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