Exclusive
50 FREE SPINS on multiple games
- Free spins
- 50
- Wagering
- 35x
- Max bet
- €0.2
Casino profile
Vincispin Casino
Player complaints and reviews about Vincispin Casino, plus its operator (Betmen Affiliates), licences and welcome offers.
vincispin.com
Profile
- Website
- vincispin.com
- Established
- 2024
- Operator
- Betmen Affiliatesaffiliate programme
- Company
- Terdersoft B.V.
- Licences
- Languages
- English
- Spanish
- German
- French
- Italian
- Slovak
- Greek
- Portuguese
- Polish
- Currencies
- Euros
- Turkish Lira
- Canadian dollars
- New Zealand dollars
- Czech Republic korunas
- South African Rand
- Bulgarian leva
- Romanian lei
- Australian dollars
- Bitcoin
- Ethereum
- Tether
- Litecoin
- Dogecoin
- TRON Show more
About
Vincispin Casino belongs to the Betmen Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, Spanish, German, French. 15 account currencies are listed, including Euros, Turkish Lira, Canadian dollars, New Zealand dollars. We list 6 welcome offers.
Vincispin Casino is listed in 11 markets, among them Canada, Germany, France and Belgium.
Licensee
The company that holds the Curaçao licence for Vincispin Casino, as the licence register names it.
- Legal name
- Terdersoft B.V.
- Curaçao licence reference
- OGL/2024/1126/0521
- Registration number (Curaçao Chamber of Commerce)
- 164860
Markets
This brand is listed in 11 markets. Pick one to see what it offers there.
Welcome bonuses
6 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
100 Free Spins, No Deposit Bonus at Vincispin Casino
- Min deposit
- No deposit required
- Wagering
- 40x
100% up to €100 + 250 Free Spins, 3rd Deposit Bonus at Vincispin Casino
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €20
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to €300, 1st Deposit Welcome Bonus at Vincispin Casino
- Bonus
- 100%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 35xb
Wagering applies to the bonus amount.
100% up to 225 CAD + 150 Free Spins, 1st Deposit Welcome Bonus at Vincispin Casino
- Bonus
- 100%
- Max bonus
- 225 CAD
- Min deposit
- 30 CAD
- Wagering
- 35xb
Wagering applies to the bonus amount.
50% up to €100 + 100 Free Spins, 2nd Deposit Bonus at Vincispin Casino
- Bonus
- 50%
- Max bonus
- €100
- Min deposit
- €20
- Wagering
- 35xb
Wagering applies to the bonus amount.
Player Intelligence
690 records
What players report about Vincispin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
30
93% resolved, of those with a known outcome
Total reviews
660
Across all review sites
Player rating
3.8 / 5
Trustpilot 4.1 · Tribuna 3.5
GEO markets
28
Countries stated on 98% of records
Vincispin Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Vincispin Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 30 complaints and 660 reviews about Vincispin Casino on 4 sites. In the 12 months to November 5, 2026, they filed 12 complaints and posted 56 reviews. That is 25% fewer complaints than in the 12 months before (16). Reviews are down 91% on the 12 months before (604). The average review rating fell from 4.29 to 2.89 out of 5 year on year. Of the complaints with a known outcome, 92% were resolved in the last 12 months, against 94% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 43% of the 30 complaints with a labelled problem. Next come “Documents rejected or requested again” (20%) and “Withdrawal refused” (13%). Complaints about “Withdrawal” make up 60% of those with a topic, against 29% across all brands.
Of the 30 complaints with a known outcome, 93% were resolved, against 59% across all brands. That puts Vincispin Casino 242nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.
Reviewers give Vincispin Casino 4.17 out of 5 on average over 660 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 17% are one or two. The review sites’ own scores average 3.8 out of 5 across 2 sites. By that score, Vincispin Casino ranks 1,088th of 4,286 rated casinos. Reviewers most often praise “Customer support” (179 reviews), “Games” (103 reviews) and “Website & app” (63 reviews). The most common criticism concerns “Withdrawals” (72 reviews), “Bonuses” (31 reviews) and “Customer support” (31 reviews).
The countries players state most often are France (18%), Portugal (15%) and Italy (12%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Vincispin Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
22
20252026
| Period | Value |
|---|---|
| 2025 | 22 |
| 2026 | 8 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay43%13
- Documents rejected or requested again20%6
- Withdrawal refused13%4
- Verification delay6.7%2
- Account closed3.3%1
- Deposit refund3.3%1
- Refund3.3%1
- Self-exclusion3.3%1
- Other problems3.3%1
Block 03
Complaint categories
- Withdrawal60%18
- KYC / verification27%8
- Account3.3%1
- Deposit3.3%1
- Payments & refunds3.3%1
- Responsible gambling3.3%1
Block 04
Complaint status
- Resolved93%28
- Unresolved6.7%2
Block 05
Vincispin Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Vincispin Casino | All brands |
|---|---|---|
| Complaints resolved | 93% | 59% |
| Average review rating | 4.17 | 3.44 |
| Complaints per 100 reviews | 4.5 | 26.4 |
| Share of “Withdrawal” complaints | 60% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
611
202420252026
| Period | Value |
|---|---|
| 2024 | 2 |
| 2025 | 611 |
| 2026 | 47 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars70%464
- 4 stars8.2%54
- 3 stars4.1%27
- 2 stars3%20
- 1 star14%95
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support40%179
- Games23%103
- Website & app14%63
- Bonuses11%49
- Withdrawals9.5%42
- Trust & licence4.8%21
Criticised
- Withdrawals16%72
- Bonuses7%31
- Customer support7%31
- KYC / verification5.9%26
- Fairness & RTP5.7%25
- Trust & licence5.4%24
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
4.28
2.77
202420252026
| Period | Value |
|---|---|
| 2024 | 4 |
| 2025 | 4.28 |
| 2026 | 2.77 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- France18%123
- Portugal15%100
- Italy12%78
- Spain11%73
- Germany9.5%64
- Canada5.5%37
- Belgium5.2%35
- Switzerland4.4%30
- Australia3.4%23
- Poland2.7%18
- Other countries14%96
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 8 | – | 47 | 2.77 |
| 2025 | 22 | 95% | 611 | 4.28 |
| 2024 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 648 | 4.1 / 5 |
| Casino Guru | 28 | – | – |
| Tribuna | – | 12 | 3.5 / 5 |
| AskGamblers | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about Vincispin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.0 of 5 stars
- Review
1.0 of 5 stars
Belgium · Trustpilot
- Complaint
Verification delay
ResolvedRomania · Casino Guru
- Complaint
Documents rejected or requested again
ResolvedItaly · Casino Guru
- Complaint
Withdrawal delay
ResolvedIreland · Casino Guru
4 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, Tribuna.
Questions about Vincispin Casino
Who owns Vincispin Casino?
Vincispin Casino is operated by Terdersoft B.V. and runs under the Betmen Affiliates affiliate programme.
Is Vincispin Casino licensed?
Yes. Vincispin Casino holds a licence from Curacao Gaming Control Board.
When was Vincispin Casino founded?
Vincispin Casino launched in 2024.
Which currencies does Vincispin Casino accept?
Currencies listed for Vincispin Casino: Euros, Turkish Lira, Canadian dollars, New Zealand dollars, Czech Republic korunas, South African Rand, Bulgarian leva, Romanian lei and 7 more. Its site is available in 9 languages: English, Spanish, German, French and 5 more.
What welcome bonuses does Vincispin Casino offer?
6 welcome offers are listed for Vincispin Casino. The first on the list is “50 FREE SPINS on multiple games”, with a 35× wagering requirement.
Which countries is Vincispin Casino available in?
Vincispin Casino is listed in 11 markets: Australia, Austria, Belgium, Canada, Czechia, France, Germany, Italy and 3 more.
What do players say about Vincispin Casino?
Players have filed 30 complaints and written 660 reviews about Vincispin Casino. Players rate Vincispin Casino 3.8 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Vincispin Casino?
“Withdrawal delay” – 43% of the 30 complaints about Vincispin Casino with a labelled problem. Followed by “Documents rejected or requested again” (20%) and “Withdrawal refused” (13%).
Do players report withdrawal problems at Vincispin Casino?
Withdrawals are the topic of 18 complaints about Vincispin Casino: 60% of the 30 with a topic. The most common withdrawal problem is “Withdrawal delay” (72% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.
Does Vincispin Casino resolve player complaints?
93% of the 30 complaints about Vincispin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Vincispin Casino is 242nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Vincispin Casino?
Praised most: “Customer support”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 78% of the rated reviews give four or five stars, and 17% give one or two.
How many complaints has Vincispin Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 12 complaints about Vincispin Casino. That is 25% fewer than in the 12 months before, when there were 16.
Where do Vincispin Casino’s players come from?
The countries named most often in complaints and reviews about Vincispin Casino are France (18%), Portugal (15%) and Italy (12%).
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with Vincispin Casino, and ones players rate about the same.
Other casinos in Austria
Other casinos licensed by Curacao Gaming Control Board
Other brands of Betmen Affiliates
Rated alike by players
Casinos whose player rating is closest to that of Vincispin Casino.
