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The ClubHouse Casinoin New Zealand

Player reviews and complaints from independent sites, alongside the facts we have recorded about The ClubHouse Casino and its operator (The Clubhouse Affiliates).

theclubhousecasino.com
theclubhousecasino.com
Capture of the The ClubHouse Casino website

Profile

Website
theclubhousecasino.com
Established
2021
Operator
The Clubhouse Affiliatesaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
Currencies
  • Euros
  • Australian dollars
  • Canadian dollars
  • New Zealand dollars
  • US dollars
  • Indian rupees
  • Norwegian kroner
  • Russian rubles
  • Polish zlotys
  • Japanese yen
  • Kazakhstani tenges
  • Bitcoin
  • Bitcoin Cash
  • Litecoin
  • Dogecoin
  • Tether
  • Ethereum
  • Ukrainian hryvnias Show more

About

The ClubHouse Casino is an online casino operating under the The Clubhouse Affiliates affiliate programme. The site launched in 2021. It holds licences from Anjouan Gaming Board, Tobique Gaming Commission. The interface is available in 2 languages, among them English, German. Accounts can be held in 18 currencies — Euros, Australian dollars, Canadian dollars, New Zealand dollars. Our database holds 6 welcome offers.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mail
  2. Password

Player Intelligence

156 records

What players report about The ClubHouse Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

41

85% resolved, of those with a known outcome

Total reviews

115

Across all review sites

Player rating

3.63 / 5

AskGamblers 4.25 · Trustpilot 3.0

GEO markets

11

Countries stated on 31% of records

AI-generated summary of player reviews

Players appreciated the smooth withdrawal process and the availability of bonuses, including cashback and a generous VIP program. The modern website layout and helpful live support were also highlighted as positive aspects of their experience.

Many players expressed frustration with the perceived low RTP of games and slow processing times for withdrawals, especially after multiple requests. Additionally, issues with loyalty rewards, such as being denied bonuses without clear explanations, left some players unimpressed.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal46%19
  • Technical15%6
  • Account12%5
  • Bonus9.8%4
  • Payments & refunds7.3%3
  • KYC / verification7.3%3
  • Responsible gambling2.4%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved83%34
  • Unresolved15%6
  • Closed without an outcome2.4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023202420252026
Rating history

Player ratings from AskGamblers, Trustpilot.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.